Customer Ratings & Reviews
- Model:
- 43S435
- |
- SKU:
- 6427886
Customer reviews
Rating 4.5 out of 5 stars with 1569 reviews
(1,569 customer reviews)Rating by feature
- Picture Quality4.5
Rating 4.5 out of 5 stars
- Sound Quality4.3
Rating 4.3 out of 5 stars
- Brightness4.5
Rating 4.5 out of 5 stars
Customers are saying
Customers commend the 43” Class 4 Series 4K UHD Smart Roku TV for its exceptional picture quality, user-friendly Roku interface, and affordable price point. Many reviewers were impressed with the TV's vibrant colors and sharp images, while others appreciated the ease of setting up and navigating the Roku platform. However, some customers expressed concerns about the durability of the TV, with a few reporting issues with the remote control and short lifespan.
This summary was generated by AI based on customer reviews.
Rated 1 out of 5 stars
Beware, Misleading Open Box Tags!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I got this tv. It was ‘Excellent Certified’ from the rego park branch. It was missing the legs, despite the sticker didn’t say about any missing parts. When I took it back, not only they refused to give me legs for it, but they didn’t offer me any additional discounts for causing me this inconvenience (time, gas prices, manual labor). Learnt my lesson, and will shop from their competitors from next time
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi NHAM,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience. For Open-Box items, you would need to contact your retailer for assistance regarding missing accessories. If you need any further assistance with the TV itself, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Sorry, do NOT buy it
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This TV was fine and dandy for 12 months, period! It soon refused to turn on. It literally went caput. Do not buy it! You get what you pay for. Low quality television with a high quality look. It isn't worth the hassle. I am beyond disappointed. Honestly, I also am pretty surprised best buy would sell a TV like this if it has all of these issues. Reviews online are worse than on here.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Catg,
Thank you for taking the time to provide your feedback. We're truly sorry to hear that you seem to be having some trouble with your TV. Our TVs are designed to give our customers years of entertainment and enjoyment. While our TVs do come with a 1-year parts and labor manufacturer's warranty, we can still walk you through some troubleshooting steps that may help you. If you still have the TV, we would be more than happy to try to assist you. In order for us to better assist you, please reach out to us at [email protected] with your contact information and description of what you are experiencing, and someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Looks like inflation is here
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Been looking at this tv almost all year waiting for a sale. Regular price was $289, and yes, was looking for it to drop from that. Today, regular price is $350. The price increased just by sitting on a shelf for a while.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Brian,
Thank you for taking the time to provide your feedback. Pricing is controlled by individual retailers. If you have concerns about pricing, you would want to contact the retailer's customer support. Hope this helps!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Not recommended
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Mine crapped out 3 months after the one year warranty was up. Low price did not help me. If you decide to go with TCL, I’d recommend you also purchase the longest possible warranty.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi SCbuyer,
Thank you for taking the time to provide your feedback. We're truly sorry to hear that you seem to be having some trouble with your TV. Our TVs are designed to give our customers years of entertainment and enjoyment. While our TVs do come with a 1-year parts and labor manufacturer's warranty, we can still walk you through some troubleshooting steps that may help you. If you still have the TV, we would be more than happy to try to help. In order for us to better assist you, please reach out to us at tclsocial@tcl.com with your contact information and description of what you are experiencing, and someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Bad Screen not "excellent"
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this TV as a Best Buy "excellent" open box. The screen had a large black vertical band. Packed it back up and returned. Obviously no one checked it prior to offering for sale.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. This does not sound normal, and is not the experience we expect or want for our customers. This TV typically produces a beautiful picture. Given the opportunity, we could have looked into this for you and tried to help resolve the problems you were experiencing. We hope that you reconsider us in the future! We will continue to work hard to provide our customers with the best experience and support possible. Best of luck!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Do not recommend
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.If i could give this piece of garbage zero stars i would. Barely made it past a year & it broke. WOULD NOT RECOMMEND! DO NOT PURCHASE. ROKU IS A RIP OFF TOO.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this definitely does not sound normal for one of our TVs. Our TVs are carefully designed and engineered to give our customers years of entertainment. Our TVs do come with a 1-year parts and labor manufacturer's warranty for those rare times that defects occur. In cases like this, if you purchased an extended warranty, you may want to reach out to see if you can file a warranty claim through the extended warranty company. Furthermore, if you purchased using a credit card, some credit card companies also provide additional coverage. We will continue to make improvements to ensure our customers the best experience possible.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
This TV is cheap
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought it the end of July and broke last month. It breaks very easily and feels like it’s made out of cheap material. Do not buy this. If you get too close to it it’ll break
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Jonny,
We’re sorry to hear that you're having issues with your TV. Regrettably, physical damage would not be covered by the manufacturer's warranty. You can visit https://support.tcl.com/us/tclus-tv-warranty-information to find more information on our warranty requirements and limitations. With situations like this, we encourage you to check with the retailer you purchased from to see if they cover this type of issue with the TV. Additionally, if you purchased an extended warranty, you may want to reach out to see if you can file a warranty claim through the extended warranty. Furthermore, if you purchased using a credit card, some credit card companies also provide additional coverage. Hope this helps!
Thank you.
Sara
TCL Customer Support
Rated 1 out of 5 stars
Netflix doesn't work on this tv
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Netflix will not work on the TCL Roku TV's. TCL and Roku won't do anything about it or tell you that.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi KD4,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with the Netflix streaming channel. You can first try uninstalling the streaming channel and then reinstalling it. To do this you can highlight the streaming channel on the home screen and press the asterisk (*) button on your remote, then scroll down to 'Remove channel'. You would then need to go to Home>Streaming Channels>Search Channels>Type in Netflix. You would then select the streaming channel and select 'Add channel'. If this is still not working, you can reach out to us at [email protected] for further assistance. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Died after 1.5 years
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The picture died after 1.5 years of normal use. So sad
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Joseph
TCL Customer Support