Customer Ratings & Reviews
- Model:
- 43S446
- |
- SKU:
- 6470245
Customer reviews
Rating 4.1 out of 5 stars with 435 reviews
(435 customer reviews)Rating by feature
- Picture Quality4.4
Rating 4.4 out of 5 stars
- Sound Quality4.1
Rating 4.1 out of 5 stars
- Brightness4.3
Rating 4.3 out of 5 stars
Customers are saying
Customers are delighted by the 43" Class 4-Series LED 4K UHD Smart Google TV's picture quality, price, easy setup, and Google TV operating system. They appreciate the good picture quality and sound, considering it a good bargain for the price. Customers also find the setup process simple and enjoy the user-friendly Google TV interface. However, some customers have concerns about the TV's short lifespan, slow processing speed, and occasional interface issues.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Backlight
Rated 1 out of 5 stars
Unreliable
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Lasted less than three years and then the screen stopped working. Avoid TCL
No, I would not recommend this to a friend Rated 2 out of 5 stars
TCL TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this TV a month ago. I am not happy with it sometimes it won't come on sometimes when it does come on it has no volume sometimes when I'm watching Hulu it just automatically goes back to the homepage. I have to unplug it sometimes
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi ReneeH,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 5 out of 5 stars
Happy
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Is a very good tv my daughter like him very very good
I would recommend this to a friendRated 4 out of 5 stars
It works
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Overall, I have had it for about a little more than a month and it works fine. I do notice, however, small glitches but nothing major. For e.g., when using apps like Sling it may take two attempts to get them to work. This does not bother me.
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi MsDan,
Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your TV thus far! If you ever need any assistance, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
broke down after 15 months
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Hands down the worst TV I've ever purchased. Was working fine until one day it powered on to a black screen. Tried all kinds of troubleshooting with no result. Unfortunately nothing can be done since this happened 15 mos after it was purchased.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi DanMan,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience. Our TVs are carefully designed and engineered to give our customers years of entertainment. Our TVs do come with a 1-year manufacturer's warranty for those rare times that defects occur. In cases like this, if you purchased an extended warranty, you may want to reach out to see if you can file a warranty claim through the extended warranty company. Furthermore, if you purchased using a credit card, some credit card companies also provide additional coverage. We will continue to make improvements to ensure our customers the best experience possible.
Thank you,
Sara
TCL Customer Support
Rated 4 out of 5 stars
TCL at the Nottingham
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Since I can't figure out how to add the Spectrum App I can't give the TV 5 stars.
No, I would not recommend this to a friendRated 1 out of 5 stars
Beware
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Led will go out resulting in no screen with sound. They will not repair without warranty
No, I would not recommend this to a friendRated 2 out of 5 stars
Cumbersome setup, HDMI connection issues, input la
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I returned this model because it would not recognize my laptop, which was the main reason I got it. The input lag was pretty bad, too, though I didn't try all the settings. I bought a different brand the next day and the setup experience (and lag) was much better. It was also cumbersome to set up initially because it requires you to log in to Google, but I couldn't use my Google Home app to do it. It also requires you to log in to TCL, which seems odd.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi klecu,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this does not sound normal for one of our TVs. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition. Given the opportunity, we could have looked into this for you and tried to help resolve the problems you were experiencing. We hope that you reconsider us in the future! We will continue to work hard to provide our customers with the best experience and support possible. Best of luck!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
BAD CUSTOMER SERVICE
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So I posted this their Facebook page yesterday but instead of the company contacting me to resolve the issue- they just removed the post. So here it is again – I have a 43 inch Roku smart TCL TV that suddenly went black on Friday. I called customer support on Sunday, after an hour doing all the trouble shooting (that I had already done via their website) I was told that it was a software problem and someone would get back in touch with me. After waiting a few days I called back on Wednesday and was told that they were working on a solution. Here is a solution – repair the TV and if you cannot (which it seems you cannot) replace it as you warranty says ( it is still under . I am a disabled veteran and I use this as a monitor for my security system. I have a 55 inch TCL that I have no problems with, that is why I went with TCL but maybe it is time for a different brand!
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi SusieQute,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to review your case to see if we can assist you. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
Waiting for system upgrade
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Operations system in TV tends to freeze and only fix works when you unplug it.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi user406521,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 5 out of 5 stars
Great deal
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.A+ for everything but audio so I just linked my spare set.
I would recommend this to a friendRated 3 out of 5 stars
Took a chance and...
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not happy with picture quality, returned it and got a Sony instead
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Salvo,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. This does not sound normal, and is not the experience we expect or want for our customers. This TV typically produces a beautiful picture. Given the opportunity, we could have looked into this for you and tried to help resolve the problems you were experiencing. We hope that you reconsider us in the future! We will continue to work hard to provide our customers with the best experience and support possible. Best of luck!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Ok Chromecast TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Plex doesn’t work with the app(2-3fps or 3x speed up), and twitch was spotty(screen was cut off until I pulled the plug to reboot). Steam link had a 1-2s network delay. The only thing this is good for is being a glorified chromecast device. And it does well there. Plex over chromecast works well!, and so did other apps. I would definitely recommend the Roku version of this tv instead of this one, specifically if you want a remote control experience. If you are ok casting all the time, then this tv is likely better for you.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Brendan,
Thank you for taking the time to provide your feedback. We are sorry to hear that you may be experiencing some trouble with some of the built-in streaming apps.
At TCL, we are committed to delivering premium products with world-class customer experience. We would like to share that recent software updates have allowed us to make significant improvements on the stability and responsiveness of the TCL televisions featuring Google TV.
Your television should update automatically, but if you would like to ensure you have the most recent software, visit go.tcl.com/gtv-swup to view step-by-step instructions on how to easily perform an update. If you need any further assistance, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Joyce
TCL Customer Support
Rated 2 out of 5 stars
Low-quality pictures
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.low quality, for the price is ok but you are not getting the beat 4K tv
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Dior,
Thank you for taking the time to provide your feedback. We hope that you are enjoying your TV thus far! If you ever need any assistance, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
4 series not powerful enough for GoogleTV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Seems like a nice panel.. but at least at current, the included CPU is outmatched by GoogleTV.... even in app-only mode the response is very sluggish. Boxing up to return and buy the Roku version.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Mike,
Thank you for taking the time to provide your feedback. We are truly sorry to hear about your experience.
At TCL, we are committed to delivering premium products with world-class customer experience. We would like to share that recent software updates have allowed us to make significant improvements on the stability and responsiveness of the TCL televisions featuring Google TV.
Your television should update automatically, but if you would like to ensure you have the most recent software, visit go.tcl.com/gtv-swup to view step-by-step instructions on how to easily perform an update. If you need any further assistance, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
TCL Customer Support