Customer Ratings & Reviews
- Model:
- 43S425
- |
- SKU:
- 6317675
Customer reviews
Rating 4.6 out of 5 stars with 1903 reviews
(1,903 customer reviews)Rating by feature
- Picture Quality4.5
Rating 4.5 out of 5 stars
- Sound Quality4.1
Rating 4.1 out of 5 stars
- Brightness4.4
Rating 4.4 out of 5 stars
Customers are saying
Customers admire the 43" Class 4 Series LED 4K UHD Smart Roku TV for its exceptional picture quality at an affordable price. Many users appreciate the Roku integration, making it easy to access streaming services. The remote control and viewing angles received some criticism, but overall, customers are pleased with their purchase.
This summary was generated by AI based on customer reviews.
Rated 4 out of 5 stars
Works well
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Only downside, it seems to drop wifi every now and then
I would recommend this to a friendRated 2 out of 5 stars
Sound is horrible
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I spent a lot of time reading reviews and trying to decide which TV to get. I decided on the TCL LED 4 Series 2160p. My daughter on the first day made a comment on the sound, I didn't pay much attention, but after a few days, noticeable when I would walk in the room or stand in certain areas, I was able to notice sound was off. Since I had an old TV prior, I had not noticed. I was going to order a sound bar, but then I decided to not since a good sound bar would be ridiculous. I returned this and got a Samsung TV and boy, what a difference. It was only a $50 different, which is how much a cheap sound bar is. Pay the extra few bucks to get a Samsung, this TV is not what you want.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi BonBon,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience with the audio on your TV as this does not sound normal. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition. Given the opportunity, we could have looked into this for you and tried to help resolve the problems you were experiencing. We hope that you reconsider us in the future! We will continue to work hard to provide our customers with the best experience and support possible. Best of luck!
Thank you,
Sara
TCL Customer Support
Rated 4 out of 5 stars
Good tv for the guest room
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wish it had a voice remote otherwise adequate tv..
I would recommend this to a friendRated 4 out of 5 stars
Good
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works good but occasionally it needs to be rebooted
I would recommend this to a friend- Pros mentioned:Picture quality
Rated 2 out of 5 stars
Not worth it for the price
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had to get a new TV within a month of purchasing this. Other than problems with the screen changing colors when it turns off and on the picture is great but if you buy this buy a protection plan
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi RyanG98,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at [email protected] with your contact information and reference this review, and someone will get back to you right away.
Thank you,
Sara
TCL Customer Support
Rated 4 out of 5 stars
Good buy
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV ‘s are excellent value. Installation went well.
I would recommend this to a friendRated 4 out of 5 stars
great tv
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.i am pleased with that purchase son i recommend it
I would recommend this to a friendRated 3 out of 5 stars
Decent TV for the money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Roku TV's are great, I have them for my kids rooms, I have 2 but one of them I couldn't get the wifi to work. Luckily it is in the room with my router so I just used a cable. All in all for the money well worth it.
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi Drayggon,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV connecting to WiFi. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at [email protected] with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
- Cons mentioned:Wifi connectivity
Rated 1 out of 5 stars
wont stay connected to network
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This TV will not stay connected to the wifi network. Every time it powers off, it cannot find the network when it powers back on. I am forced to do a hard reset, erasing ALL of my apps, logins, etc, search for a new network, do the software update AGAIN, log back in, rinse, repeat EVERY DAY! I am going to return it to the store for a refund. TERRIBLE product.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Mike,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be having some trouble with your TV connecting to the Internet. This is definitely not normal behavior for one of our TVs. We would love the opportunity to look into this so that we can better understand what you are experiencing. We'd like to gather more information to see if we can isolate what is occurring, and better assess the behavior of the TV so that we can further assist you. Please reach out to us at [email protected] with your contact information and reference this review, and someone will get back to you right away.
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
One Star Product Five Star Value
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This TV is really bad, but it's also really cheap, so what they heck. The onboard Roku system is very slow. The remote fells a bit like a Tonka toy, but less sturdy. I just plugged in a Fire TV and that made it usable.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi baantacron,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you do not enjoy the built-in operating system and are not having the same great experience that the majority of our customers report having. If you need any further assistance, please reach out to us at [email protected] with your contact information and a description of what you need help with. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
It is a TV
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good but wish there were more settings for refresh rate and stuff, also mine didn’t come with little legs for some reason so I had to buy an entire stand thing and that was lame
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi Schweebee,
Thank you for taking the time to provide your feedback. There are options available to adjust the picture settings to better fit your personal preference. You can access the Options menu on the TV by pressing the asterisk (*) button on your remote while watching content. Additionally, you can access expert picture settings by downloading the free Roku mobile app on a smartphone or tablet. The Roku mobile app works as a remote and allows you to access additional features like voice search, private listening, expert picture settings, and more. Hope this helps & happy viewing!
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
No more TCLs
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I would never buy TCL brand tv again. Constantly have to unplug it and re plug in to get it to work correctly. Undependable
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi katret,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at [email protected] with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
Decent for price
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great smart features such the Xfinity cable app. I had another one that was a 55” screen go out and I had to buy a new tv. Hope this one lasts.
No, I would not recommend this to a friendRated 3 out of 5 stars
Still trying to get used to Roku.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.O’kay TV for the price. However, I’m still trying to figure out how to integrate Directv and Roku since I don’t have any prior experience with Roku.
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi Misty,
Thank you for taking the time to provide your feedback. Our TVs are compatible with most Universal and cable remotes. Many Universal and cable box remotes can be programmed to control certain features on the TV. You can visit https://support.tclusa.com/tv-remote-codes for more information. Additionally, you can program the TV to power on directly to your cable box. To do this, you would go to Home>Settings>System>Power>Power on>Select the input you would like your TV to power on to. Hope this helps!
Thank you,
Sara
TCL Customer Support
- Cons mentioned:Wifi connectivity
Rated 2 out of 5 stars
Decent tv
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its sometime pauses and wifi wont connect so I cant do anything can't even use the remote to turn it off.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at [email protected] with your contact information and reference this review, and someone will get back to you right away.
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
TCL 42
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It is a nice television, but I noticed that sometimes it has a rattling sound. Has anyone else had this issue, or is it just me?
I would recommend this to a friendRated 3 out of 5 stars
Great tv
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.well I like this tv is great but you have to make a account of roku and have internet access to have the full functionality of the tv...
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi WULF,
Thank you for taking the time to provide your feedback. In order to use the smart features of this TCL Roku TV, you would need to complete the guided setup. This includes connecting to the Internet via WiFi or Ethernet, creating a Roku account (completely free), and activating the TV (completely free). However, if you just want to use this TV as a traditional TV by connecting external devices through the various inputs and not use the smart features, you can elect to not connect this TV to the Internet at startup. You will still have access to all of the inputs and features of a traditional TV. Hope this helps!
Thank you,
Sara
TCL Customer Support
- Cons mentioned:Remote control
Rated 1 out of 5 stars
I hate this TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After owning a Sharp Roku TV, an Insignia Roku TV, and now this - I am so disappointed. This TV lags, the remote lags and freezes up. The TV freezes and restarts. This has happened multiple times and I've owned it like one month.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Nicki,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at [email protected] with your contact information and reference this review, and someone will get back to you right away.
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
Buy Series 5 Instead
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Poor picture quality and build quality. For not much more money it's worth it to get a 5 series TCL instead.
No, I would not recommend this to a friend- Cons mentioned:Remote control
Rated 2 out of 5 stars
Not made for older people
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not what I thought it would be. never buy a Roku TV again Don't like the remote
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Jean,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. We would love the opportunity to look into this for you to see if we can assist you. Please reach out to us at [email protected] with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support