Customer Ratings & Reviews
- Model:
- 43S425
- |
- SKU:
- 6317675
Customer reviews
Rating 4.6 out of 5 stars with 1903 reviews
(1,903 customer reviews)Rating by feature
- Picture Quality4.5
Rating 4.5 out of 5 stars
- Sound Quality4.1
Rating 4.1 out of 5 stars
- Brightness4.4
Rating 4.4 out of 5 stars
Customers are saying
Customers admire the 43" Class 4 Series LED 4K UHD Smart Roku TV for its exceptional picture quality at an affordable price. Many users appreciate the Roku integration, making it easy to access streaming services. The remote control and viewing angles received some criticism, but overall, customers are pleased with their purchase.
This summary was generated by AI based on customer reviews.
Rated 3 out of 5 stars
Go with Samsung Or Lg
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not the best, there is a lot of blooming going on after 2 years of owning the tv
No, I would not recommend this to a friendRated 2 out of 5 stars
Not the best... even for the price...
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The room on it is very slow, and does not show my Apple TV purchases, unless I do very specific searching, even then it will sometimes ask me if I want to buy the episode, when I have purchased it already... The Tv will also turn off after a while, without letting me turn it back on, until I unplug it then plug it back in. Barely watching more then a couple of hours.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Flintheart,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at [email protected] with your contact information and reference this review, and someone will get back to you right away.
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
Good pictures
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The tv is very difficult to set up and very expensive for roku set up so I don’t recommend this tv at all
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Vero,
Thank you for taking the time to provide your feedback. In order to use the smart features of this Roku TV, you would need to complete the guided setup. This includes connecting to the Internet via WiFi or Ethernet, creating a Roku account (completely free), and activating the TV (completely free). I am afraid it looks like you may have accidentally went to the wrong website for activation, and somehow went to a scam website. As I said, it is completely 100% free to activate your TV. If you would like help setting up your TV we would be more than happy to walk you through the process. Simply reach out to us at [email protected] with your contact information, and reference this review. We look forward to helping you get started!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
TV Broke after 2 weeks of use.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Television suddenly stopped working. I hear the menu sounds but nothing seems to show up. Very disappointed.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi 15DudeAwesome,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at [email protected] with your contact information and reference this review, and someone will get back to you right away.
Thank you,
Sara
TCL Customer Support
- Pros mentioned:Picture quality
Rated 1 out of 5 stars
Picture image is BAD!!!!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Picture image is great ONLY when standing right in front of tv, when you watch tv at a 30 degree angle or more the color of the image changes drastically to a bright white, unrecognizable image and honestly I hate it!!!!!
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. There are options available to adjust the picture settings to better fit your personal preference. You can access the Options menu on the TV by pressing the asterisk (*) button on your remote while watching content. Additionally, you can access expert picture settings by downloading the free Roku mobile app on a smartphone or tablet. The Roku mobile app works as a remote and allows you to access additional features like voice search, private listening, expert picture settings, and more. Hope this helps & happy viewing!
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
Broken from start.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I received the TV and immediately I had to factory reset it because of a flashing white box in the bottom left corner. Then when it did decide to turn on I had about 3 uses out of it and then the backlighting went. I took it back to Best Buy and they told me they’ve had some issues with this brand and the backlighting. Don’t waste your time with it.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this definitely does not sound normal for one of our TVs. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition. Given the opportunity, we could have looked into this for you and tried to help resolve the problems you were experiencing. We hope that you reconsider us in the future! We will continue to work hard to provide our customers with the best experience and support possible. Best of luck!
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
TLC
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After 1 year started acting up tener off by the self and the volume up and down
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Joan,
Thank you for taking the time to provide your feedback. We're truly sorry to hear that you seem to be having some trouble with your TV. Our TVs are designed to give our customers years of entertainment and enjoyment. While our TVs do come with a 1-year parts and labor manufacturer's warranty, we can still walk you through some troubleshooting steps that may help you. If you still have the TV, we would be more than happy to try to assist you. In order for us to better assist you, please reach out to us at [email protected] with your contact information and description of what you are experiencing, and someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
- Cons mentioned:Screen
Rated 1 out of 5 stars
Screen goes dark at random!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I loved this tv for the first month but now I wish I never purchased it!! The screen just goes dark at random for no reason at all. Luckily I found a video that shows what buttons to press to reset the device. I would definitely NOT RECOMMEND this product!!!
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Angel-
Sorry you are having problems with your TV. That is not normal behavior so please reach out to our amazing Customer Support Team at 877-300-8837 for assistance in getting this resolved.
-TCL USA Support
Rated 3 out of 5 stars
A decent TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's a decent tv for the price. I would like to see them make it easier to use.
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi kryvan,
Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your TV thus far! If you ever need any assistance, please reach out to us at [email protected] with your contact information and a description of what you need help with. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
Fairly easy to use
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Hard to move back and forth between local channels and the internet channels.
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi Jeanne,
Thank you for taking the time to provide your feedback. We are always looking for ways to improve, and your feedback is greatly appreciated! We will continue to make improvements to ensure our customers the best experience possible. Happy viewing!
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
Roku no good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My mother prefer the regular cable box,so the cable for internet so so
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi Claudio,
Thank you for taking the time to provide your feedback. In addition to the smart features, there are various inputs that can be used to connect external devices like a cable box of you prefer. Hope this helps!
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
Ok for bedroom without game system
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This tv is just ok. Picture ok, sound ok, overall look ok for bedroom. My issue is that every so often it would go black for some reason and I would have to turn the tv off and turn it back on then it would work. Very annoying.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi MsBplus3,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at [email protected] with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
Good picture
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.What a pain to set up with any sound bar. Otherwise good for the price
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We're sorry that you had trouble with the initial setup of your TV. It is good to see that you are now able to enjoy it! If you need any further assistance, please reach out to us at [email protected] with your contact information and a description of what you need help with. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
Don't have great features
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didn't have varieties of features as expected of SMART TV model
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi don30,
Thank you for taking the time to provide your feedback. Roku is a streaming platform that offers many features, including thousands of streaming channels (apps) and over 500,000 movies and TV episodes. Some content is free while other content is subscription-based or pay-per-view. You can go to www.Roku.com/whats-on to see what streaming channels and apps are offered through the Roku Channel Store. To search for a specific channel you would simply want to enter that information into the search section. Additionally, our TVs support screen mirroring with compatible Android and Windows devices. Here is a great article with more details on how: https://support.roku.com/article/208754928-how-to-use-screen-mirroring-with-your-android-or-windows-device. If you need any further assistance, please reach out to us at [email protected] with your contact information and a description of what you need help with. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
Great tv once I got it working
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The power cord was missing. Can you please mail it to me.
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi Dee719,
Thank you for taking the time to provide your feedback. This is rather unusual, as this new TV comes with two feet with screws to secure them, a power cord, a Roku remote with batteries, and a quick start guide. We would love the opportunity to look into this for you and gather more information to see how we can best assist you. In order for us to better assist you, please reach out to us at [email protected] with your contact information and reference this review, and someone will get back to you right away.
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
Would not choose thos tv a second time
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Picture is not that good. Not hard to use. Its an average tv.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Percrig,
Thank you for taking the time to provide your feedback. Image quality is often influenced by signal strength of what you are watching. When streaming, you would want to check your WiFi signal strength. For this TV, you would want to make sure that you have a minimum of 25.0 Megabits per second when streaming 4K content. When viewing over the air antenna content, you may need to adjust your antenna placement to get better reception. If you need further assistance, please reach out to us at [email protected] with your contact information and a description of what you need help with.
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
Don’t buy there is better options
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unfortunately I can’t give this product a great review after only 3 months the back light on this TV died and it is now waiting to go into the trash. Also poor WIFI range can’t say I would want to tell anyone to but this product even for $230 it was a wast
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Financepros,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this definitely does not sound normal for one of our TVs. Our TVs are carefully designed and engineered to give our customers years of entertainment. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at [email protected] with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
returned
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The item was returned per request of family members
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Jake,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. We hope that you reconsider us in the future! We will continue to work hard to provide our customers with the best experience and support possible. Best of luck!
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
Picture
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Issues with picture quality when connected to PS4.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Rudy,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV when connected to a PS4. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at [email protected] with your contact information and reference this review, and someone will get back to you right away.
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
A ok tv
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This tv is not horrible. If you want to watch movies and tv this is for you, but this tv has a bad compatibility feature so connecting a phone to play music is difficult, in summary this tv was a disappointment and I will be returning it
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Mighty,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with connecting your phone to the TV. We would love the opportunity to look into this for you to see if we can assist you. Please reach out to us at [email protected] with your contact information and reference this review, and someone will get back to you right away. Additionally, there are also music apps available through the Roku store so that you can listen directly on the TV without having to connect an additional device.
Thank you,
Sara
TCL Customer Support