Customer Ratings & Reviews
- Model:
- 43S425
- |
- SKU:
- 6317675
Customer reviews
Rating 4.6 out of 5 stars with 1903 reviews
(1,903 customer reviews)Rating by feature
- Picture Quality4.5
Rating 4.5 out of 5 stars
- Sound Quality4.1
Rating 4.1 out of 5 stars
- Brightness4.4
Rating 4.4 out of 5 stars
Customers are saying
Customers admire the 43" Class 4 Series LED 4K UHD Smart Roku TV for its exceptional picture quality at an affordable price. Many users appreciate the Roku integration, making it easy to access streaming services. The remote control and viewing angles received some criticism, but overall, customers are pleased with their purchase.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Screen
Rated 1 out of 5 stars
Poor
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Got the tv a mouth ago I loved everything about I tell the 2 days ago the screen went dark there’s still sound but no picture tried I unplug it and nothing still the same
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello Andy,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at [email protected] with your contact information and reference this review, and someone will get back to you right away.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
TCL Brand TV's don't waste your money
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this TV in August of 2020, not even 2 years old and the backlight went out on it. Don't waste your money on TCL brands tv. I researched online to see if I could fix it and found like 100 other people that had the same problem. It's like that saying goes, you get what you pay for. I would have been better off buying a Sony for a few more bucks and still have a working tv. I called TCL customer service and they said, too bad so sad warranty on TCL tv's are only good for a year.
No, I would not recommend this to a friendRated 2 out of 5 stars
Picture too dim
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this tv for the guest room and was not happy with the overall picture quality. The picture was too dim and washed out. Hdr and dolby vision is a joke. I returned it for a refund.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Antongusa,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this definitely does not sound normal for one of our TVs. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition. Given the opportunity, we could have looked into this for you and tried to help resolve the problems you were experiencing. We hope that you reconsider us in the future! We will continue to work hard to provide our customers with the best experience and support possible. Best of luck!
Thank you,
Sara
TCL Customer Support
- Cons mentioned:Screen
Rated 1 out of 5 stars
Avoid this tv.
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Screen stopped working after 5 months. But that's what you get when buying a budget tv.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi mizz,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at [email protected] with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
disappointed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Antenna TV option is cumbersome. Changing channels with the remote with no number options is cumbersome. The view from the side is very bad. The picture whites out.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Dave,
Thank you for taking the time to provide your feedback. There are options available to adjust the picture settings to better fit your personal preference. You can access the Options menu on the TV by pressing the asterisk (*) button on your remote while watching content. Additionally, you can access expert picture settings by downloading the free Roku mobile app on a smartphone or tablet. The Roku mobile app works as a remote and allows you to access additional features like voice search, private listening, expert picture settings, and more. Hope this helps & happy viewing!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Don’t make the mistake I did
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Don’t buy this TV this is a terrible TV had it for one day it stopped working took me six weeks to get back now it’s telling me I don’t have enough memory space for YouTube TV app which I pay a monthly fee this is not true because I got rid of many apps to make room I heard that YouTube TV and Roko are in a dispute and I think this may have something to do with itDon’t make the mistake I did
No, I would not recommend this to a friendRated 2 out of 5 stars
Not Happy with the product
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The TV would not display without missing vertical and horizontal lines. Resets and reboots did not help. Best Buy granted a full refund.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi TRIOBUD,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this definitely does not sound normal for one of our TVs. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition.viewing!
DOA2: Thank you for taking the time to provide your feedback. We're truly sorry to hear about your initial experience. We’re sorry to hear that our troubleshooting was unable to help resolve the issues you were experiencing. We're glad to see that you were able to find a quick and easy resolution! If you ever need any assistance in the future, please reach out to us at [email protected]. Enjoy!
DOA AC: We're truly sorry to hear about your experience as this definitely does not sound normal for one of our ACs. Our ACs are carefully designed and engineered to help our customers with creating a cool and comfortable environment. We take great measures to ensure that the ACs we send out are in great working condition. Given the opportunity, we could have looked into this for you and tried to help resolve the problems you were experiencing. We hope that you reconsider us in the future! We will continue to work hard to provide our customers with the best experience and support possible. Best of luck!
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
Great tv
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I just feel someone should reimburse me cause the TV I purchase April 17, 2019 stopped working and I purchase this TV. Unhappy customer..
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi SilverFox,
Thank you for taking the time to provide your feedback. We're truly sorry to hear that you seem to be having some trouble with your TV. Our TVs are designed to give our customers years of entertainment and enjoyment. While our TVs do come with a 1-year parts and labor manufacturer's warranty, we can still walk you through some troubleshooting steps that may help you. If you still have the TV, we would be more than happy to try to assist you. In order for us to better assist you, please reach out to us at [email protected] with your contact information and reference this review, and someone will get back to you right away.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Went to crap
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This TV was decent, it would glitch and turn itself off sometimes, but after the last forced update, it went into a recovery mode loop and thats it. Cant even turn it off with out unplugging it. We tried everything. TCL was NO help, Rokue was NO help. Dont waste your money unless you like buying a new TV every year.
No, I would not recommend this to a friendRated 1 out of 5 stars
Horrible experience so far
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have yet to watch a single program on the tv because it went out before I could even use it and I was not able to return it because of the14 day policy and I'm very disappointed with best buy and tlc so far for all the inconvenience.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Karkar01,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this is definitely not normal for one of our TVs. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at [email protected] with your contact information and reference this review, and someone will get back to you right away.
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
Great if it was working.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased 2/20/20 and quit working about three weeks later and have not been able to have repaired be because of Covid 19.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Dinie,
: Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this is definitely not normal for one of our TVs. Our TVs are carefully designed and engineered to give our customers years of entertainment. We would love the opportunity to look into this for you to see if we can assist you. Please reach out to us at [email protected] with your contact information and reference this review, and someone will get back to you right away.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Problems already!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After a few weeks when turning on the tv it will not work.... a complete black screen, but if you go to the apps they work. It's way to soon for the tv to black out for hours on end..... unless Best Buy or TCL can fix this problem I do not recommend.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Nikki,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at [email protected] with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
7 days later.....
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really had high Hope's for this TV. I did the research, read the reviews but.. I should have listen. I brought this tv home on 6/6/20. It is 6/12/20 and I woke up, turned the TV on. Its has dark spots and is badly pixelated. I'm really shocked. Returning this immediately. I'll never buy this brand again
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi DanieeeD,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this definitely does not sound normal for one of our TVs. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at [email protected] with your contact information and reference this review, and someone will get back to you right away.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Does not work with comcast set top box
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Disappointed. Purchased a new TCL roku TV today. I can see the comcast lineup when connecting via RF or AV. When connected via hdmi to either of the 3 ports the lineup goes blank and "no signal" I tried two comcast boxes. The issues duplicated with each set top box. Volume is nearly non existent with av or RF connection. I will be returning it tomorrow
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Will,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at [email protected] with your contact information and reference this review, and someone will get back to you right away.
Thank you,
Sara
TCL Customer Support
- Cons mentioned:Remote control
Rated 1 out of 5 stars
Remote ruins the deal. Cheap. Does not work
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very disappointed in the tv. Remote does not work. Super cheap
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your remote. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at [email protected] with your contact information and reference this review, and someone will get back to you right away.
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
Bad product
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This tv has been a problem since day 1. Go for something else.
No, I would not recommend this to a friendRated 1 out of 5 stars
Picture stopped working 3 weeks after purchasing
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After 3 weeks picture went out, dark blue screen with thin red line on top. There was voice though. Best Buy was great, took it back with no questions asked.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Applewatch,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this is definitely not normal for one of our TVs. Our TVs are carefully designed and engineered to give our customers years of entertainment. We're glad to see that you were able to find a quick resolution. We hope that you reconsider us in the future! We will continue to work hard to provide our customers with the best experience and support possible. Best of luck!
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
Kinda sucks
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not the best TV, seems to space out and blank out in the middle of watching netflix and other apps.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
We're sorry to hear that you may be experiencing some trouble with the streaming channels on your TV. We would love the opportunity to look into this so that we can better understand what you are experiencing. We'd like to gather more information to see if we can isolate what is occurring, and better assess the behavior of the TV so that we can further assist you. Please reach out to us at [email protected] with your contact information and reference this review, and someone will get back to you right away.
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
poor picture quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.the picture quality on my Roku tv is very bad. guess that's why they say you get what you pay for.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Dawn,
Thank you for taking the time to provide your feedback. Image quality is often influenced by signal strength of what you are watching. When streaming, you would want to check your WiFi signal strength. For this TV, you would want to make sure than you that you have a minimum of 25.0 Megabits per second when streaming 4K content. When viewing over the air antenna content, you may need to adjust your antenna placement to get better reception. There are also options available to adjust the picture settings to better fit your personal preference. You can access the Options menu on the TV by pressing the asterisk (*) button on your remote while watching content. Additionally, you can access expert picture settings by downloading the free Roku mobile app on a smartphone or tablet. The Roku mobile app works as a remote and allows you to access additional features like voice search, private listening, advanced picture settings, and more. Hope this helps & happy viewing!
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
not happy
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was a good buy in San Marcos, but in Cypress I felt he was he wasn't helpful.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi punkin,
Thank you for taking the time to provide your feedback. Without more information, it is unclear what trouble you may be experiencing with the TV. We would love the opportunity to look into this for you to see if we can assist you. Please reach out to us at [email protected] with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support