Customer Ratings & Reviews
- Model:
- 43S425
- |
- SKU:
- 6317675
Customer reviews
Rating 4.6 out of 5 stars with 1903 reviews
(1,903 customer reviews)Rating by feature
- Picture Quality4.5
Rating 4.5 out of 5 stars
- Sound Quality4.1
Rating 4.1 out of 5 stars
- Brightness4.4
Rating 4.4 out of 5 stars
Customers are saying
Customers admire the 43" Class 4 Series LED 4K UHD Smart Roku TV for its exceptional picture quality at an affordable price. Many users appreciate the Roku integration, making it easy to access streaming services. The remote control and viewing angles received some criticism, but overall, customers are pleased with their purchase.
This summary was generated by AI based on customer reviews.
Rated 1 out of 5 stars
Trash.... it hasn't been a year.
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This TV has a MAJOR ISSUE!!!!! It gets stuck in a recovery mode loop that makes your TV UNUSABLE! You will literally spend so much time trying to reset the TV, that it will make you want to punch it. Just skip this product... I beg of you... please skip this TV
No, I would not recommend this to a friendRated 1 out of 5 stars
Does not work with cable box
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought as a gift for my parents, and was only informed today that my mom's side works (the apps) but my dad refuses to work with technology and needs the cable box hooked up. The cable audio comes out as robotic and is unuseable. This has happened since day one.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Vmm12,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at [email protected] with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
cheap product
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The price was right but the quality isn't that great
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. Without more information it is difficult to understand what trouble you may be encountering with the TV. We would love the opportunity to look into this for you to see if we can assist you. Please reach out to us at [email protected] with your contact information and reference this review, and someone will get back to you right away.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Awful 4mo Fails No Customer Service
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.was nice for 4months. Now no sound and since I didn't buy the extended warranty I'm out of luck. Can't tell you how dissapointed I am and will not shop here again.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi CHenry,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at [email protected] with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Hdmi port doesn't work
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.i bought this TV about a month ago. Right out of the box it didn't work correctly. Cable tech came to hook cable up. He couldn't get picture to stop bouncing. So can't use HDMI port, has to be a different port.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Alberto,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this definitely does not sound normal for one of our TVs. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at [email protected] with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
TV was broken
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.When I got home with this TV the screen was cracked and the TV would not work. The amazing team at Best Buy gave me a refund.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Chey,
Thank you for taking the time to provide your feedback. We are truly sorry that your TV arrived damaged. All of our TVs and packing are designed to withstand the rigors of shipping, but sometimes things happen that are out of our control. We take great measures to ensure that the TVs we send out are in great working condition. We're glad to see you were able to get assistance. If you get a replacement TV and you would like help setting up your TV, we would be more than happy to walk you through the process. Simply reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. We look forward to helping you get started!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Lasted until shortly after the return policy ended
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Lasted until shortly after the short return policy ended. Now the repair process is long and tedious.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Jack,
We're truly sorry to hear about your experience as this is definitely not normal for one of our TVs. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition. We're glad to see that we are already in the process of helping you. If you need any further assistance, please reach out to us at [email protected] with your contact information and a description of what you need help with. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
i HAVE HAD THIS tv FOR A MONTH
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Yesterday I turned it on to a red screen. It is working now but I am concerned that obviously this is a sign of things to come. I will call Geek Squad and see what they say.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi ldon2006,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this definitely does not sound normal for one of our TVs. Our TVs are carefully designed and engineered to give our customers years of entertainment. We're glad to hear that the issue resolved itself. If you need any further assistance, please reach out to us at [email protected] with your contact information and a description of what you need help with. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
No to open box
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Never purchasing open box again. TV has no sound, even the 3.5mm jack was removed. Assuming this was a display or some wierdo who returned it removed it.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Kison,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience with your Open-box TV. It sounds like there may be physical damage to the headphone jack. Regrettably, physical damage would not be covered by the manufacturer's warranty. You can visit https://www.tclusa.com/support/warranty to find more information on our warranty requirements and limitations. With situations like this, we encourage you to contact your retailer as soon as possible for further assistance. If you need any further assistance, please reach out to us at [email protected] with your contact information and a description of what you need help with. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Broke as soon as it knocked against my laundry
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This junk! The day I got it it broke. So fail that a potato chip has more strength. Called up tech support sorry can’t help you. The end. Total garbage and waste.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi JadeBlack,
We’re sorry to hear that you're having issues with your TV. Regrettably, physical damage would not be covered by the manufacturer's warranty. You can visit https://www.tclusa.com/support/warranty to find more information on our warranty requirements and limitations. With situations like this, we encourage you to check with the retailer you purchased from to see if they cover this type of issue with the TV. Additionally, if you purchased an extended warranty, you may want to reach out to see if you can file a warranty claim through the extended warranty.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Horrible
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased an open box. Never again! The tv wouldn't connect to the wifi. I returned it the same day.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi jusjess8733,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this definitely does not sound normal for one of our TVs. Our TVs are carefully designed and engineered to give our customers years of entertainment. Given the opportunity, we could have looked into this for you and tried to help resolve the problems you were experiencing. We hope that you reconsider us in the future! We will continue to work hard to provide our customers with the best experience and support possible. Best of luck!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Hate best buy products
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bad product never by hiense stop in a year 65-inch money wasted. Never will I ever buy this product again.
No, I would not recommend this to a friendRated 1 out of 5 stars
Poor color
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Color looks very washed out. I couldn’t adjust the picture settings to get it right. I returned it within a few days.
No, I would not recommend this to a friendRated 1 out of 5 stars
Picture went bad
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good picture when working but would loose color and turn blue and orange. Returned to store
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Kully,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this is definitely not normal for one of our TVs. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition. Given the opportunity, we could have looked into this for you and tried to help resolve the problems you were experiencing. We hope that you reconsider us in the future! We will continue to work hard to provide our customers with the best experience and support possible. Best of luck!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Tv
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible picture would not connect to internet.Not happy at all.I did return and bought a samsung instead.
No, I would not recommend this to a friendRated 1 out of 5 stars
Not so good
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.In less than 1 month the LED panel went out. Called the company and they were rude, less than helpful.
No, I would not recommend this to a friendRated 1 out of 5 stars
Its not 43”
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The TV is barely 37 inches. My old tv which is almost double in size fits perfectly in the box. Rip off.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. Per industry standard, TV screens are measured diagonally. This TCL Roku TV has a diagonal measurement of 43 inches, while the overall width of the TV is 38.2 inches. Hope this helps!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
The function and apps
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The TV is nice the function of it isn't.. you need internet to use the TV not cool for everyone
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. In order to use the smart features of this TV, you would need to complete the guided setup. This includes connecting to the Internet via WiFi, creating a Roku account (completely free), and activating the TV (completely free). However, if you just want to use this TV as a traditional TV by connecting external devices through the various inputs and not use the smart features, you can elect to not connect this TV to the Internet at startup. You will still have access to all of the inputs and features of a traditional TV. Hope this helps!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
not very good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Slow performance, apps hang up. Image quality is middle range.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi BloodyBobby.
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at [email protected] with your contact information and reference this review, and someone will get back to you right away.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Don’t like tcl brand
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Never buying a TCL TV again! You have to delete apps everyday to get them to work
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Ashley,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at [email protected] with your contact information and reference this review, and someone will get back to you right away.
Thank you,
Sara
TCL Customer Support