Everything for Back to School — and then someShop now

Skip to contentGo to Product Search
Main Content

Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 63 reviews

Rating Filter

Pros mentioned filter

Cons mentioned filter

92%
would recommend
to a friend

Customers are saying

Customers value the effective cooling performance of this product, which users report keeps their living spaces comfortable. Many also appreciate the unit's portability, noting that it is easy to move between different areas of the home. While the device offers convenient phone connectivity, some users have noted that the operating noise level can be somewhat loud.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 4 Showing 61-63 of 63 reviews
  • Rated 2 out of 5 stars

    Not real impressed

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Honestly I'm a little disappointed in this unit. It doesn't really do the job I expected. I had a window uit with less BTU's but decided to go witih this because of the mobility. The window unit was much better.

    No, I would not recommend this to a friend
    • Brand response from TCLExpert
      Posted .

      Hi toddhawkeyewagner, Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your AC. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can. Thank you, Alison TCL Customer Support

  • Rated 1 out of 5 stars

    Tiny water container

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Has to be emptied almost every day and its a total pain to drain the water.. It takes two people and a bowl and two towels. It quits running until it is emptied. It cools fast but my old AC only needed the water emptied once a summer. It had a much larger container and was easy to access

    No, I would not recommend this to a friend
    • Brand response from TCLExpert
      Posted .

      Hi Lindybear23, Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience. Our ACs are carefully designed and engineered to give our customers years of comfort. We take great measures to ensure that the ACs we send out are in great working condition. Our portable ACs are designed to be self-evaporating, meaning most condensation is automatically reused and expelled through the exhaust system. However, in very humid environments, the unit may collect more water than it can evaporate. In that case, a drain tube may be needed for continuous drainage. If there is frequent water buildup, or if the unit indicates the tank is full, we recommend connecting the drain hose. If you need any further assistance, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can. Thank you, Alison TCL Customer Support

  • Rated 1 out of 5 stars

    450-sq-ft-10000-btu-smart-portable-air-conditioner

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It doesnt get my room as cold as I’d expected it to.

    No, I would not recommend this to a friend
    • Brand response from TCLExpert
      Posted .

      Hi Reenie, Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. Please ensure that the unit is set to COOL mode and that the exhaust hose is properly connected to a window, as this portable air conditioner is designed to cool rooms up to 350 sq. ft. We'd like to gather more information to better understand what you're experiencing. Please reach out to us at tclsocial@tcl.com with your contact information and a brief description of the issue. A member of our team will get back to you as soon as possible to assist you.Thank you, Liz TCL Customer Support