Customer Ratings & Reviews
- Model:
- 49S325
- |
- SKU:
- 6292167
Customer reviews
Rating 4.6 out of 5 stars with 483 reviews
(483 customer reviews)Rating by feature
- Value4.8
Rating 4.8 out of 5 stars
- Quality4.6
Rating 4.6 out of 5 stars
- Ease of Use4.8
Rating 4.8 out of 5 stars
Customers are saying
Customers have good things to say about the picture quality, calling it "great" and "beautiful." They also appreciate the easy setup process and the inclusion of Roku, which provides access to a wide variety of streaming content. The remote and volume controls, however, received some criticism.
This summary was generated by AI based on customer reviews.
Rated 2 out of 5 stars
A pixel has gone out
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have had this for about three week and a pixel in the middle of the screen has gone out and I barely even use that tv. Dont get me wrong the tv was awesome until this happen.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Justin,
We're sorry to hear that you may be experiencing some trouble with the TV. We would be more than happy to look into this to see if there is anything we can do to try to help you. In order for us to assist we first need to gather more information. Please reach out to us at [email protected] with your contact information and reference this review, and someone will get back to you right away.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
TCL audio dropout on TWO sets
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.First one I bought started exhibiting the well-publicized audio dropout problem within a week. I took it back to Best Buy and got another one. I didn't unbox it for a couple of weeks, and a week after that, the same audio dropout problem appeared. Unfortunately, this was past the 15-day return period so we're stuck with a defective TV.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Russ,
We're sorry to hear that you seem to be having some trouble with the audio on your TV. The audio dropout problem that you have described is rather unusual. Rest assured, we are here to help. We would like to look into this so that we can better understand what you are experiencing. We'd like to gather more information to see if we can isolate what is occurring, and better understand the behavior of the TV. Please reach out to us at [email protected] with your contact information and reference this review, and someone will get back to you right away.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
horizontal Lines garbage tv
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had this tv for about 2 weeks and all of a sudden horizontal lines came up on my tv and they won’t go away I tried everything I should have went with a better brand won’t be buying a TCL product again
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Nick,
We're truly sorry to hear about your experience as this is definitely not normal for one of our TVs. Our TVs are carefully designed and engineered to give our customers years of entertainment. Without more information, it is difficult to decipher why you are seeing lines on your TV. We would be more than happy to look into this to see what we can do to try to help you. In order for us to assist we first need to gather more information. Please reach out to us at [email protected] with your contact information and reference this review, and someone will get back to you right away.
Thank you,
Sara
TCL Customer Support