Customer Ratings & Reviews
- Model:
- 49S405
- |
- SKU:
- 5878701
Customer reviews
Rating 4.6 out of 5 stars with 2558 reviews
(2,558 customer reviews)Rating by feature
- Picture Quality4.4
Rating 4.4 out of 5 stars
- Sound Quality4.3
Rating 4.3 out of 5 stars
- Brightness4.5
Rating 4.5 out of 5 stars
Customers are saying
Customers are pleased with the picture quality, price, and easy setup of the 49" Class - LED - 4 Series - 2160p - Smart - 4K UHD TV with HDR Roku TV. Many customers commented on the great picture quality and sound, while others appreciated the affordable price and user-friendly Roku TV interface. However, some customers did mention issues with the remote control, black levels, durability, screen issues, and HDR capabilities.
This summary was generated by AI based on customer reviews.
Rated 1 out of 5 stars
Don't buy it - No picture after 13 months
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Initially I was really happy with this TV and the smart feature that it comes with. Unfortunately the TV stopped working just 1 month after the warranty period expired. The problem I have experienced seems to be a known one (when researching in different forums). When turning the TV on there is sound but no picture. After contacting TCL customer support they denied any kind of warranty or goodwill and said that I could get it fixed at a local repair shop. Thanks a lot TCL - This was my last TCL.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Stefan,
Thank you for taking the time to provide your feedback. We're truly sorry to hear that you seem to be having some trouble with your TV. Our TVs are designed to give our customers years of entertainment and enjoyment. While our TVs do come with a 1-year parts and labor manufacturer's warranty, we can still walk you through some troubleshooting steps that may help you. If you still have the TV, we would be more than happy to try to assist you. In order for us to better assist you, please reach out to us at [email protected] with your contact information and reference this review, and someone will get back to you right away.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Died after 14 months
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Will never buy another TCL product. Frequent issues with HDR switching on requiring multiple reboots to get the right picture. One morning, it wouldn't turn on and only showed a blinking LED power light. I called TCL support and they told me they only offer limited support for their own products and told me to take it to a local repairman as my only option.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi grantstein,
Thank you for taking the time to provide your feedback. We're truly sorry to hear that you seem to be having some trouble with your TV. Our TVs are designed to give our customers years of entertainment and enjoyment. While our TVs do come with a 1-year parts and labor manufacturer's warranty, we can still walk you through some troubleshooting steps that may help you. If you still have the TV, we would be more than happy to try to assist you. In order for us to better assist you, please reach out to us at [email protected] with your contact information and reference this review, and someone will get back to you right away.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
TCL Roku - very disappointing TV choice
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Several tech phone calls have been made. Twice the technician hung up on me. There is an issue with audio and connecting dell speakers. Last conversation said possible due to recent automatic update but issue still not resolved. I am past the 15 day return, but we purchased in June so not even a month In our possesion. I would return and get something else if possible!
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .We are truly sorry that you are having issues with your TV. We would like to look into it for you and make sure you are a satisfied customer at the end of the day. Our Customer Advocacy Team in California is here to help. Please reach out to us at [email protected] with your contact information and reference this review, and someone will get back to you right away.
Thanks,
TCL Support
Rated 1 out of 5 stars
Screen Died
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this for my father on his Birthday in March 2018. He came home the other day to find the screen died. You can hear the channel that is is on, but no image whatsoever. This product had so many good reviews when I bought it, no one had mentioned this problem. My dad is really into movies and he really was enjoying this product, but I cannot believe it did not even last a full two years.
No, I would not recommend this to a friendRated 2 out of 5 stars
TV
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I`ve expected a little bit more it can`t connect a Bluetooth without a Roku accessory.
No, I would not recommend this to a friendRated 2 out of 5 stars
TCL 4K
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good price point. Nice Roku feature. IMO the color is fair. Returned for Samsung NU7100.
No, I would not recommend this to a friendRated 2 out of 5 stars
Not.as nice as expected
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The picture quality is no where near as nice as my vizio. For a U4K TV. I don't like it.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Sorry you’re not getting the same great picture most users and professional reviewers are getting. You might want to look at your source settings, and as a test try streaming “Peru 8k” on YouTube. It’s one of the best clips I’ve seen to demonstrate the potential of the set.
Hope that helps,
TCL USA Support
Rated 1 out of 5 stars
Hot, wet, garbage
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had this tv for less than 60 days before it burnt out a pixel. BEST BUY was ZERO HELP in any way, shape, or form. Not from my warranty information or in the manufacturer's exchange program in store. TCL products are completely low grade. What a disappointment. Spend the extra $ on a Samsung or LG brand.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Steph,
We're sorry that you are experiencing trouble with your TV and have yet to get the help you need. The disappointment you have expressed is understandable. Here at TCL we value our customers and would like to offer our assistance. In order for us to best help please contact us at [email protected] and include your best contact information and reference this review. Someone from our Customer Advocacy Team in California will be in touch as soon as possible. We look forward to hearing from you.
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
Decent
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The size and picture quality was decent. Exchanged for a Samsung. Has block pictures on dark scenes
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Gamer,
We're sorry to hear that you were not satisfied with your TV and that you were not able to see the same great picture quality a majority of our customers are seeing. We have glowing reviews on many professional reviewing sites and also from our customers. So it is a bit baffling to hear otherwise. The problem you have described with dark scenes sounds rather odd. Given the opportunity, we could have definitely looked into this for you. We will continue to make improvements to ensure our customers the best experience possible. Best of luck and happy viewing!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Terrible picture, high pitch whine
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible picture. Worse than any cheap TV I have ever seen. So bad we can't even tll what is going on in dark scenes. Even with that, I could live with it. Then one day it started making a high pitched whine and never stopped. My wife doesn't hear it, but it feels like my ears are bleeding.
No, I would not recommend this to a friendRated 2 out of 5 stars
Not impressed
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I got the television home and within two days the television would not load correctly.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Scully75, Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this is definitely not normal for one of our TVs. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition. We would love the opportunity to look into this so that we can better understand what you are experiencing. We'd like to gather more information to see if we can isolate what is occurring, and better assess the behavior of the TV so that we can further assist you. Please reach out to us at [email protected] with your contact information and reference this review, and someone will get back to you right away. Thank you, Sara TCL Customer Support
Rated 2 out of 5 stars
Ok TV
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I guessed it is a OK TV...I exchanged for a Samsung instead by paying 16 bucks more...
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi GilRod,
We're sorry to hear that you were not satisfied with your TV and that you were not able to see the same great picture quality a majority of our customers are seeing. We typically find that most of our customers are more than thrilled with the performance of our TV. There are many different settings that can be adjusted within the TV to better fit personal preference. We will continue to make improvements to ensure our customers the best experience possible. Happy viewing!
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
Only ok...
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Has okay picture and the sound is poor..good price.
No, I would not recommend this to a friend- Cons mentioned:Remote control
Rated 1 out of 5 stars
terrible
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.overall quality from remote to picture is terrible
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi subman,
We're sorry that you're not having the same great experience that the majority of our customers are having. We would like to look into this so that we can better understand what you are seeing. We'd like to gather more information to see if we can isolate what is occurring, and better understand the behavior of the TV. Please reach out to us at [email protected] with your contact information and reference this review, and someone will get back to you right away.
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
TV
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.its okay but not the best TV.............................
No, I would not recommend this to a friendRated 1 out of 5 stars
The recommended TCL 49" ROKU 4K Tele is a joke
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.When I called and explained the issue with the television(pixels overlapped and blurred parts of TV) I was transferred 3 times and after the 2nd time on hold a young inexperienced women was rude gave me the number for BB HQ and as I was speaking she blatantly hung up the phone on me. Rude Unprofessional and arrogant) someone named
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Sorry for the experience you had. It’s definitely not normal. And sorry if you were treated unprofessionally. Our customers deserve better. If you could reach out to our Customer Advocacy Team in Corona CA, with your contact info and reference this review, someone will get back to you right away. Thanks, TCL USA Support
Rated 1 out of 5 stars
Horrible product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The tv was on sale for a great price. The brand TCL has an electrical burning smell coming from it. I was told to wait a couple hours it may be dust build up. I went to gym came back home and tv still was giving off burning smell so I went and exchanged it for another Samsung that works great.
No, I would not recommend this to a friendRated 1 out of 5 stars
Never again on a TCL
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I'll let you know when or if we get it working again. We've spent hours on the phone trying to get it to work with TCL and at this point am looking to return this to Best Buy tomorrow. Used it for 3 days and the screen turned pink. Now I can't get it to do anything. Neither can TCL.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Margie,
Thank you for taking the time to provide your feedback. The pink screen issue you have described is rather unusual. We would love the opportunity to look into this so that we can better understand what you are experiencing. We'd like to gather more information to see if we can isolate what is occurring, and better assess the behavior of the TV so that we can further assist you. Please reach out to us at [email protected] with your contact information and reference this review, and someone will get back to you right away.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Not durable
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this TV in September 2018. Today I heard a loud pop sound and the TV went off. I don't think I would be purchasing any TCL products ever again. I'd much rather go for a known brand and pay the extra premium and a longer warranty.
No, I would not recommend this to a friendRated 2 out of 5 stars
Not great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good price, okay picture, terrible sound, very glitchy
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Jegom,
We're sorry to hear that you seem to be experiencing some trouble with your TV. The 'glitchy' problem that you have described is very unusual. Without more information, it is difficult to decipher what is occurring with your TV. We would love to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at [email protected] with your contact information and reference this review, and someone will get back to you right away.
Thank you,
Sara
TCL Customer Support