Customer Ratings & Reviews
- Model:
- 49S405
- |
- SKU:
- 5878701
Customer reviews
Rating 4.6 out of 5 stars with 2558 reviews
(2,558 customer reviews)Rating by feature
- Picture Quality4.4
Rating 4.4 out of 5 stars
- Sound Quality4.3
Rating 4.3 out of 5 stars
- Brightness4.5
Rating 4.5 out of 5 stars
Customers are saying
Customers are pleased with the picture quality, price, and easy setup of the 49" Class - LED - 4 Series - 2160p - Smart - 4K UHD TV with HDR Roku TV. Many customers commented on the great picture quality and sound, while others appreciated the affordable price and user-friendly Roku TV interface. However, some customers did mention issues with the remote control, black levels, durability, screen issues, and HDR capabilities.
This summary was generated by AI based on customer reviews.
Rated 4 out of 5 stars
Great budget TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Ordered for parents’ living room to replace old-old 42” Vizio. Roku the standard for now.
I would recommend this to a friendRated 3 out of 5 stars
Good, but not great
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had trouble finding suitable settings. I found these settings on the internet and they seem to work the best: TV Brightness: Brighter Picture Mode: Normal Dynamic Contrast: Off Backlight: 100 Brightness: 42 Contrast: 100 Sharpness: 66 Color: 55 Tint: 0 The biggest dissappointment is the reds and a slightly washed out appearance. However, for what I paid, it is a great TV that is loaded with bells and whistles.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Glad you are enjoying the TV did you know that beyond the adjustments you listed, you can use the free Roku mobile app found a new smart phone or tablet to give you a huge variety of just meant to dial in your color. Hope that helps, TCL support
- Pros mentioned:Picture quality
Rated 1 out of 5 stars
Beware the dreaded horizontal lines!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought my TCL 49” S405 in September of 2017. Just a couple of weeks after my factory warranty expired, I noticed the horizontal lines scrolling up my screen. This appears to be a not too uncommon issue with these models; after researching online, it seems quite a few owners of this set are experiencing the same problem. Of course, I’m out of luck since my TV is out of the warranty period. A shame, as the picture is fantastic once it’s calibrated. I tried everything settings-wise to “mask” the lines; I’ve put up with it for the past couple of months, but I just can’t “un-see” them. Too bad it’s now pretty much a 49” diagonal brick.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi NogNog,
Thank you for taking the time to provide your feedback. We're sorry to hear that you seem to be having some trouble with your TV. While our TVs do come with a 1-year parts and labor manufacturer's warranty, we can still walk you through some troubleshooting steps that may help you. Additionally, if you purchased an extended warranty, you may want to reach out to see if you can file a warranty claim through the extended warranty. In order for us to better assist you, please reach out to us at [email protected] with your contact information and reference this review, and someone will get back to you right away.
Thank you,
Sara
TCL Customer Support
Rated 5 out of 5 stars
Best bang 4 ur buck
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Still going in 2022 tcl best bang for your buck ..
I would recommend this to a friendRated 2 out of 5 stars
Bad quality control
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I've only had this TV for a day and I'm already considering returning it. First of all, I ordered it online for delivery, and the TV came damaged. The left half of the screen was black with lines running through it. I found a store that had it in stock, and they were able to exchange it. However, the replacement has a stuck pixel right in the middle of the screen that is very noticeable and distracting. They will say, "it's normal to have stuck/dead pixels on a screen with so many pixels". No, it's not, any more than a brand new car having a few scratches on it being okay. I shouldn't have to play the lottery in order to get a perfect set. Other than that, HDMI ARC doesn't work with my Pioneer receiver (it only intermittently has sound). It works fine with my Onkyo receiver, however. Also, the viewing angles are poor.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Sorry to hear about your experience with your TV. What you’re describing is definitely not normal. We would like to help. Please email us at [email protected] and reference this post along with your contact information and we will get back to you right away to help.
Best Regards,
TCL USA support
Rated 5 out of 5 stars
Great brand for a great price.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.2nd TCL purchase. Very happy. No issues. Same as 1st.
I would recommend this to a friendRated 4 out of 5 stars
Love this tv
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love the great deals and awesome customer service from Best buy
I would recommend this to a friendRated 1 out of 5 stars
Worst purchase!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this TV several months ago. The quality of the TV seemed great for the price. Everything was working well at first but that changed. It started out saying I had “no storage” and it wouldn’t let me open the apps. So I tried deleting a few apps and nothing happened. I had to completely reset it. A couple weeks later I noticed it will sign me out of apps even when I keep entering my password and verification. Annoying but nothing too bad. Then not long ago I noticed faint horizontal lines on the screen. I thought it went away but, of course it didn’t. Now I can’t unsee them. There is no damage to the screen or anything like that. I am truly disappointed that I spent hundreds on a TV that hasn’t even lasted a year. I have had my Vizio for over 6 years and there has never been a single issue. I should have read the reviews before I wasted my money. Spend the extra bucks and buy a Vizio or Samsung.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .We are truly sorry that you are not satisfied with your TV. We would like to look into it for you and make sure you are a satisfied customer at the end of the day. Our Customer Advocacy Team in California is here to help. Please reach out to us at [email protected] with your contact information and reference this review, and someone will get back to you right away.
Thanks,
TCL Support
Rated 1 out of 5 stars
Never again TCL, I'll stick with trusted brands.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible set up and hassle, quality control is not good either, got dead pixels and half working software.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Sorry for the issues you’re having with your TV, as the third largest manufacturer of TVs in the world, we strive to have the highest quality and all of our sets. We would like to look into this for you. If you could email us with your contact information and specifics of your issue at [email protected], Someone will get back to you right away to help. Thanks, TCL USA support
- Cons mentioned:Remote control
Rated 1 out of 5 stars
Useless Remote Control
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I can’t even use this TV long enough to review the TV itself because I am returning it. The remote control that comes with this TV is useless. There is no numeric key pad so you cannot change the channel by punching in the channel number. You have to scroll up and down which takes forever!
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Susie,
As mentioned in your other review, we're sorry that you were not satisfied with the remote that came with your TV. All of our Smart TVs come with a Roku remote. A majority of our customers like and appreciate the simplicity of the remote. In addition to the remote, it comes with, you can download the free Roku mobile app on your phone which you can use it to toggle power, toggle volume, use voice search, private listening, and much more. However, we understand that people have different personal preferences and needs. Best of luck and happy viewing!
Thank you,
Sara
TCL Customer Support
- Pros mentioned:Picture quality
Rated 1 out of 5 stars
Didn’t last
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this tv at the end of November and while I was watching it on March 7th, the tv popped and a blue spark shot out and the picture went out. Sound still works great though!
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello Dave39,
Sorry to hear about this experience. Please email us at [email protected] and reference this post along with your contact information and we will get back to you right away.
Thanks, TCL USA support
Rated 2 out of 5 stars
Get what you pay for
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It's not worse than other TV's in the price range, but anybody saying this TV has a "beautiful picture" surely lost their glasses. The picture is meh and the TV has very noticeable vertical banding, particulalry when watching sports or playing video games. The picture quality is not good at all, but about what you should expect for TVs this cheap it seems.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Sorry you're not experiencing the great performance most users and professional reviewers are finding with this set.
Maybe look at some of the great videos available on the YouTube HDR channel as a quick check to see the capabilities of the TV. If those look as great as most people find them, maybe revisit your other sources and connections.
Hope that helps,
TCL USA Support
Rated 1 out of 5 stars
Doesn't Last Very Long!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this tv in 2019. At first it all seemed good, then it started glitching in antenna reception. Just blacking out for a second or two, but causing me to miss parts of what I was watching. this only happened on the air reception, so I took the set to work to use for media and zooms. this all worked fine until recently I can no longer discover the device for casting. What will be next. I am over the quality of the unit. If the life span is this short, I will invest in a higher price unit. YOU GET WHAT YOU PAY FOR.
No, I would not recommend this to a friendRated 1 out of 5 stars
TCL TVs
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is a HORRIBLE TV! We have had little issues since we bought it, but now we have sound no picture and the TV is only 2 years old. I called TCL and they said that I have 1 of the TVs that have a bad panel and it is no longer covered under warranty and I can go take it to a shop to be fixed! Are you kidding me, 2 years!! My Vizio is 16 years old and still works and I have NEVER had an issue! You get what you pay for, its an inexpensive TV but it is terrible quality and not worth the hassle!! STAY CLEAR OF TCL TVs!!!!
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Beachgirl,
Thank you for taking the time to provide your feedback. We're sorry to hear that you seem to be having some trouble with your TV. While our TVs do come with a 1-year parts and labor manufacturer's warranty, we can still walk you through some troubleshooting steps that may help you. Additionally, if you purchased an extended warranty, you may want to reach out to see if you can file a warranty claim through the extended warranty. In order for us to better assist you, please reach out to us at [email protected] with your contact information and reference this review, and someone will get back to you right away.
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
Picture Not Great
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The features are great however most of the movies appear pixilated.. I returned it..
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Sorry you didn’t get a chance to enjoy all the great performance features that the vast majority of users and professional reviewers are. If you want to give us a chance in the future and have any questions feel free to reach out to us for help. Thanks, TCL support
Rated 1 out of 5 stars
Colors Bleed
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After researching and investing in the seemingly good value of TCL I find myself seeking for another TV - I am watching the TV not TV because of the terrible color bleeding- I have owned this TV between 2/3 years
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi alayala,
Thank you for taking the time to provide your feedback. We're sorry to hear that you seem to be having some trouble with your TV. The problem of color bleeding is very unusual, and not something we have heard before. While our TVs do come with a 1-year parts and labor manufacturer's warranty, we can still walk you through some troubleshooting steps that may help you. Additionally, if you purchased an extended warranty, you may want to reach out to see if you can file a warranty claim through the extended warranty. In order for us to better assist you, please reach out to us at [email protected] with your contact information and reference this review, and someone will get back to you right away.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Did not turn on after 2 motnhs
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great TV but after 2 months it did not turn on. A TCL rep did come out and replace the whole on/off board inside the tv. 2 months and it died? Not right.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi chewy, We're sorry to hear about your experience as this is definitely not normal for one of our TVs. Our TVs are carefully designed and engineered to give our customers years of entertainment. All new TVs come with a one year parts-and-labor warranty for those rare times defects arise. It's good to hear that we were able to help get you back up and running and enjoying your TV. If you need any further assistance, please feel free to reach out. We are always here to help! Thank you, TCL Customer Support
Rated 1 out of 5 stars
horrible
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.will not connect to wifi no matter how many times u reset it horrible experience
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .We are truly sorry that you are having issues with your TV. We would like to look into it for you and make sure you are a satisfied customer at the end of the day. Our Customer Advocacy Team in California is here to help. Please reach out to us at [email protected] with your contact information and reference this review, and someone will get back to you right away.
Thanks,
TCL Support