Customer Ratings & Reviews
- Model:
- 50S45
- |
- SKU:
- 6514455
Customer reviews
Rating 4.4 out of 5 stars with 679 reviews
(679 customer reviews)Rating by feature
- Picture Quality4.5
Rating 4.5 out of 5 stars
- Sound Quality4.4
Rating 4.4 out of 5 stars
- Brightness4.5
Rating 4.5 out of 5 stars
Customers are saying
Customers regard the 50" Class 4-Series 4K UHD HDR Smart Roku TV's picture quality, price, easy setup, and Roku TV feature positively. They appreciate the great sound and picture, affordable price, user-friendly interface, and variety of streaming channels. However, concerns are raised regarding screen issues, durability, short lifespan, warranty coverage, and instances where the TV stopped working unexpectedly.
This summary was generated by AI based on customer reviews.
Rated 5 out of 5 stars
Great TV.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works perfect. Really satisfied from this purchase.
I would recommend this to a friendRated 5 out of 5 stars
Gooddddddddddddddddddddddddddddddddddddddddddddddd
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Gooddddddddddddddddddddddddddddddddddddddddddddddd
I would recommend this to a friendRated 1 out of 5 stars
Not Impressed with this TV.
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV is junk. Don't buy. I am having nothing but trouble with it. Freezing up and acting weird. Tired of unplugging it and plugging it back to get it stop stop.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Josh,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Waste of Money
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased nov 1 it is now April 13th. We have had this TV for 5 month it does not work any longer, wont power on at all. Waste of money
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi DawnG,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
TCL tv
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Black out in 15 months . Total disappointment total money wasre
No, I would not recommend this to a friendRated 1 out of 5 stars
Screen not working
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The screen stopped working after 1 year. Just got a black screen.
No, I would not recommend this to a friendRated 1 out of 5 stars
Don't buy it
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This television lasted 14 months before going blackscreen with sound
No, I would not recommend this to a friendRated 1 out of 5 stars
After 6mo. TV does not work!
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this TV 6 months ago and now the screen is black. There is sound but no picture. Don’t buy it is a waist of money!
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi GeorgeM,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Worst TV , Black Screen in 13 months
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst TV , failed in exactly 1+ year, the LEDs are gone , Black screen
No, I would not recommend this to a friendRated 1 out of 5 stars
JUNK!
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.China junk! You get what you pay for. Only 6 months old and already have the black screen of death. Stay clear of TCL!
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi EdwardG,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Can't recommend
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This tv worked for about 3 weeks. Now there is an issue with the power? Waiting on TCL to correct the problem. Will update the review.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi georgian6161,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this is not normal for one of our TVs. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition. We're glad to see that we are already in the process of helping you. If you need any further assistance, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Waste of $$$
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Lasted 15 months and then no picture! I’ll never buy TCL again
No, I would not recommend this to a friendRated 1 out of 5 stars
This tv is terrible
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tv lasted 9 months and burned out, it’s dead now. just adding characters, nothing else to say
No, I would not recommend this to a friend- Pros mentioned:Picture quality
Rated 2 out of 5 stars
Get one
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent great buy for the price 50 inch and the service to mount on the wall
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi WillieW,
Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your TV thus far! If you ever need any assistance, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
TV purchase
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV sent as a gift and missing power cord. Had to order on Amazon. Hopefully it will work with no issues.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi AnnaB,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience. For Open-Box items, you would need to contact your retailer for assistance regarding missing accessories. If you need any further assistance with the TV itself, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
Tv
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Poorer quality than expected. Do not think it will hold. Has done programming issues already
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi MarcJ,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
Good
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Customer retention. I will alway come back. But i meed good deal as the are too expensive now
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi Ireti,
Thank you for taking the time to provide your feedback. For inquiries concerning sales or pricing, you would want to contact your local Best Buy or Best Buy Customer Support as they would be best equipped to further assist you. Hope this helps!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Wi-Fi Problems
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Disconnects from the Wi-Fi constantly. No support or upgrade.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Charles,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV's internet connection. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
don’t buy
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.the backlights broke right after return period ended
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Just don’t.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don’t waste your time. Had the tv less than a month and the screen stopped working. Have sound but no screen. Per Google reviews this is a common issue with this tv. Complete junk, I worked extra hours to be able to even replace my broken tv and now I have another broken one. Entered a warranty case on 11/18 and still am waiting on 12/8 for repairs. I will never buy TCL again. Such a waste.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi CourtneyF,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this is not normal for one of our TVs. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition. We're glad to see that we are already in the process of helping you. If you need any further assistance, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Enjoy!
Thank you,
Sara
TCL Customer Support