Customer Ratings & Reviews
- Model:
- 50S45
- |
- SKU:
- 6514455
Customer reviews
Rating 4.4 out of 5 stars with 679 reviews
(679 customer reviews)Rating by feature
- Picture Quality4.5
Rating 4.5 out of 5 stars
- Sound Quality4.4
Rating 4.4 out of 5 stars
- Brightness4.5
Rating 4.5 out of 5 stars
Customers are saying
Customers regard the 50" Class 4-Series 4K UHD HDR Smart Roku TV's picture quality, price, easy setup, and Roku TV feature positively. They appreciate the great sound and picture, affordable price, user-friendly interface, and variety of streaming channels. However, concerns are raised regarding screen issues, durability, short lifespan, warranty coverage, and instances where the TV stopped working unexpectedly.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Picture quality
Rated 5 out of 5 stars
TV quality
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Fourth TCL tv I have purchased. The tv, like the others, works very well and has a great picture and sound. It is relatively inexpensive but has great quality. I would recommend the tv to all my family and friends.
I would recommend this to a friend - Cons mentioned:Reliability
Rated 1 out of 5 stars
Screen Went Out Right After Warranty
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.14 months to the day after purchasing my TCL 65" CLASS 4-SERIES 4K UHD HDR ROKU TV - 65S45, the screen went out. This came with a 12-month warranty, so this seems like designed obsolescence. Turns out it needs a LED backlight, cost to repair is almost as much as I bought the TV for.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We're truly sorry to hear that you seem to be having some trouble with your TV. Our TVs are designed to give our customers years of entertainment and enjoyment. While our TVs do come with a 1-year manufacturer's warranty, we can still walk you through some troubleshooting steps that may help you. If you still have the TV, we would be more than happy to try to help. In order for us to better assist you, please reach out to us at tclsocial@tcl.com with your contact information and description of what you are experiencing, and someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
- Pros mentioned:Picture quality
Rated 5 out of 5 stars
Satisfied customer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased a 50-inch for my bedroom and I’m very satisfied with this purchase. The picture is clear and the sound is crisp.
I would recommend this to a friend - Pros mentioned:Ease of use
Rated 5 out of 5 stars
Great Smart 50” TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I am real impressed with this Roku Smart TV. It was easy to set up and I love it! The sale price was good too!
I would recommend this to a friend - Pros mentioned:Picture quality
Rated 5 out of 5 stars
None
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.A great buy--color, clarity and sound. I have a 40 in. TCL at my condo at the ocean. There are no complaints.
I would recommend this to a friend - Pros mentioned:Picture quality
Rated 5 out of 5 stars
No Worries Purchase
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect size! Not too big but definitely has the Big Screen feel. Perfect for my apartment.
I would recommend this to a friend Rated 1 out of 5 stars
Do NOT waste your money.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.If I could give it 0 stars, I would. I paid a little over $250 for this TV, and it broke after ONE YEAR (14 months after purchase, to be exact). The screen just stopped working one day, out of the blue. TCL customer support said they could not do anything about it because the manufacturer warranty lasts exactly one year. Do not waste your money buying a TCL product. It is a shame a company cannot stand behind the cheap garbage they sell for $250+. After this horrible experience, I am going with a Sony TV, and I will never buy a TCL again.
No, I would not recommend this to a friend- Pros mentioned:Ease of use
Rated 5 out of 5 stars
TCL smart TV 50!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nice TV for the price! Easy hookup and setup for display.
I would recommend this to a friend - Pros mentioned:Picture quality
Rated 5 out of 5 stars
New TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nice TV. Beautiful picture. Great sound. Love it!!
I would recommend this to a friend - Pros mentioned:Picture quality
Rated 5 out of 5 stars
Quality for the price
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After 1 month so far so good,great picture and sound,
I would recommend this to a friend - Pros mentioned:Price
Rated 5 out of 5 stars
My tv
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Wonderfull. i loved .Good price .im so happy whit.
I would recommend this to a friend Rated 1 out of 5 stars
Not Good
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Tv didn’t even last a year, buy something with a better name TCL ain’t it
No, I would not recommend this to a friendRated 5 out of 5 stars
Roku TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good value, everything we wamted in a tv. Love the simple remote!
I would recommend this to a friendRated 5 out of 5 stars
Dads tv
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My dad loved it he wasn’t expecting it at all!!!!!!!!
I would recommend this to a friendRated 5 out of 5 stars
Happy customer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Satisfied with the new TV & would buy another one.
I would recommend this to a friendRated 1 out of 5 stars
stopped working
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We had this model for 2 years before it stopped working. A terrible investment and would not recommend to anyone.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi IsabelL,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience. Our TVs are carefully designed and engineered to give our customers years of entertainment. Our TVs do come with a 1-year manufacturer's warranty for those rare times that defects occur. In cases like this, if you purchased an extended warranty, you may want to reach out to see if you can file a warranty claim through the extended warranty company. Furthermore, if you purchased using a credit card, some credit card companies also provide additional coverage. We will continue to make improvements to ensure our customers the best experience possible.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
DON'T WAIST YOUR MONEY
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Missing legs, remote and power cord. A total waist of money.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. This is rather unusual, as this new TV comes with two feet with screws to secure them, a power cord, a remote, and a quick start guide. You may want to check your receipt to see if the TV you purchased is new or Open-Box. For Open-Box TVs, you would need to contact your retailer for assistance. If purchased new, we would love the opportunity to look into this for you and gather more information to see how we can best assist you. In order for us to better assist you, please reach out to us at tclsocial@tcl.com with your contact information and reference this review, and someone will get back to you as soon as possible.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
TLC stay away
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased this TV with some second thoughts as my first TLC only lasted 4 years. I should have listened to my gut as this one the screen went blank less than 30 days from purchase. Poor quality controls wo t but this brand again.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi JohnB,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Save your $$$
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Black screen after 2 months. Way past 15 day return policy and Tcl customer service is terrible.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Marti,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support