Customer Ratings & Reviews
- Model:
- 50S434
- |
- SKU:
- 6422761
Customer reviews
Rating 4.5 out of 5 stars with 3122 reviews
(3,122 customer reviews)Rating by feature
- Picture Quality4.5
Rating 4.5 out of 5 stars
- Sound Quality4.3
Rating 4.3 out of 5 stars
- Brightness4.5
Rating 4.5 out of 5 stars
Customers are saying
Customers praise the 50" Class 4 Series LED 4K UHD Smart Android TV for its exceptional picture quality, affordable price, and simple setup process. Many users rave about the stunning visuals and vibrant colors, while others appreciate the value for money it offers. The Android TV operating system is also well-received for its user-friendly interface and access to streaming services.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Remote control
Rated 2 out of 5 stars
No mute button
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Who in their right mind makes a TV with a remote and no mute button? TCL does. The Android security hasn't been updated since Nov 2020 despite me checking once a week.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi ESHLuck13,
Thank you for taking the time to provide your feedback. We are always looking for ways to improve, and your feedback is greatly appreciated! The remote itself does not have a button. However, you can use the Google voice assistant button on the remote to ask google to and unmute the TV. If you need any further assistance, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
Buzzing noise
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have recently purchased this tv and also noticed a buzzing noise in the back of the tv. I tried to ignore it and am now wondering if there is something wrong with my tv. I still have it and would love to keep it if it can be fixed. Thanks.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this does not sound normal for one of our TVs. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
Expected garbage like in-laws at Thanksgiving
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its a piece of junk. I knew it was before I bought it. My child threw something at the other child and we wanted an immediate replacement. The plan was to wait until mid-next year once prices went down on 8ks and/or oleds. It does this annoying dimming and lighten effect depending on the scene. Has haze over any and all scenes that have light, like looking at the moon on a hazy night. Uh, there's a lot wrong with this TV, but I never had high hopes for a big screen $200 soon to be paper weight by summer in the first place.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at [email protected] with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Returned due to power supply humming and smelly pl
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.You get what you pay for: I wanted to like this TV since it was at a rock bottom sale price, but I returned it and got a Sony X750H instead (twice as expensive but worth it). The TCL power supply was emitting a constant humming sound when the TV was turned on, audible on the other side of the room. The construction seems to be of lower quality, and I think they used cheap plastic for the chassis, as the entire room stunk of plastic after having the TV in it overnight, even with the window open. The (entry-level) Sony doesn't have these problems and has much better build quality: obvious even in the packaging difference.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Curtis,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this definitely does not sound normal for one of our TVs. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition. Given the opportunity, we could have looked into this for you and tried to help resolve the problems you were experiencing. We hope that you reconsider us in the future! We will continue to work hard to provide our customers with the best experience and support possible. Best of luck!
Thank you,
Sara
TCL Customer Support
- Cons mentioned:Reliability
Rated 1 out of 5 stars
Was good for 3 months until it broke
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is my 2nd TCL tv in the past 3 months. I purchased one and took it back because it suffered from absolutely horrible backlight bleed, weird discoloration, and just looked like complete garbage. I got this one as a replacement and it worked great for about 90 days and now it’s completely dead. Won’t power on at all. Tried everything I could and it’s just completely broken after only 3 months. Pretty disappointing.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Jackson,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at [email protected] with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
Cheap tv and cheap quality
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Colors are not sharp or bright in this tv, it does the job but I don’t believe is a good quality tv like I was expecting. Although I paid a cheap price for it because of cyber Monday I was still expecting a better quality tv.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Mayita,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. We would be more than happy to look into this and evaluate what you are seeing. In order for us to assist we first need to gather more information. Please reach out to us at [email protected] with your contact information and a description of what you are experiencing, and someone will get back to you as soon as possible.
Thank you,
Sara
TCL Customer Support
- Pros mentioned:Price
Rated 2 out of 5 stars
50" tv
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.i'm sorry but the price was great and picture clarity was ok. my problem was spots on the screen. they are coming today to replace tv thank you best buy hope all goes well
I would recommend this to a friendBrand response from TCLExpert
Posted .Hello,
We're truly sorry to hear about your experience as this is not normal for one of our TVs. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition. We're glad to see that we are already in the process of helping you. If you need any further assistance, please reach out to us at [email protected] with your contact information and a description of what you need help with. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
Not for the weak
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Price wise it was great, next day they offered a 55’ that was even cheaper. Only complaint about the product is the remote is horribly designed. I’d have a better chance cracking a safe than putting batteries in the remote
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Jaws,
Thank you for taking the time to provide your feedback. We have taken note and will forward this information on to the appropriate team members. We are always looking for ways to improve, and your feedback is greatly appreciated! We will continue to make improvements to ensure our customers the best experience possible. Happy viewing!
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
It’s slow
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I wish I took time reviewing TVs on lone rather than showing up and buying one, it is ok I don’t like that it keeps freezing up and I have to restart it almost every other day. I would return it if I could
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Mommykimm,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this does not sound normal for one of our TVs. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
- Cons mentioned:Remote control
Rated 2 out of 5 stars
Completely Disappointing
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Being an Android system it doesn't let you connect to an Apple iPhone or iPad. The remote control is the worst feature. Very difficult to use. Completely disappointing.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi HarrietK,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. This TV comes with Chromecast built-in. Casting to your TV is a simple way to enjoy photos, videos, music, and other content on the big screen. You can watch entertainment from a laptop, tablet, or mobile device. We will continue to make improvements to ensure our customers the best experience possible. If you ever need any assistance, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
Pleasantly surprised
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Please be careful of people trying to pair with your tv. I have had to reject numerous times of people trying to gain access. The good thing is that it will say who is trying to pair. ALWAYS HIT CANCEL.
I would recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We hope that you are enjoying your TV thus far! If you ever need any assistance, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
Just okay, not bad not great
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For the price it works not impressed with the color profile but it works for a bedroom TV wouldn't get for a theater setup. Android tv kind of works but would recommend getting an apple tv or chrome cast
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi alogic,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. We are always looking for ways to improve, and your feedback is greatly appreciated! We will continue to make improvements to ensure our customers the best experience possible. If you ever need any assistance, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
I don't like Android TV.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Hard to use, especially since it's using Android TV. Would rather have a regular remote with numbers and input buttons and a menu for the tv. This has menus for all sorts of things that I don't need.
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi Ted,
Thank you for taking the time to provide your feedback. We have taken note and will forward this information on to the appropriate team members. We are always looking for ways to improve, and your feedback is greatly appreciated! We will continue to make improvements to ensure our customers the best experience possible. If you ever need any assistance, please reach out to us at [email protected] with your contact information and a description of what you need help with. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
easy return
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.had to return this TV due to the failure of several pixels. The original warranty expired and I had to utilize my Best Buy extended warranty. No hassle whatsoever.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi pj42nato,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this does not sound normal for one of our TVs. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition. Given the opportunity, we could have looked into this for you and tried to help resolve the problems you were experiencing. We hope that you reconsider us in the future! We will continue to work hard to provide our customers with the best experience and support possible. Best of luck!
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
ok
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This TV is just ok if your streaming. I have to continually optimize the apps when I and switching from one to the other. I guess it was worth $250 but will definitely upgrade in the near future.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi booksalads,
Thank you for taking the time to provide your feedback. We have taken note and will forward this information on to the appropriate team members. We are always looking for ways to improve, and your feedback is greatly appreciated! We will continue to make improvements to ensure our customers the best experience possible. Happy viewing!
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
Tv
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve had issues with this tv since I’ve got it. Different technical issues seems like the tv it self has systems issues. I called they fixed it only for it to start up again
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Keem,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
TCL too Smart to Connect
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This TV was working great until the latest software update. Now I can't get it to connect to my Xfinity wifi network. I called TCL and they said that I need to ask Xfinity to change the router security settings from AES (stronger) to TKIP (weaker) so that TV will connect. Of course, Xfinity says that it is a TV issue that router settings have not changed since I joined with them 2 years ago. I agree. Still fighting with TCL to resolve, since it is now happening with other TCL models I have R615.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this is not normal for one of our TVs. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition. We're glad to see that we are already in the process of helping you. If you need any further assistance, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Enjoy!
Thank you,
Sara
TCL Customer Support
- Pros mentioned:Picture quality
Rated 1 out of 5 stars
Android TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really like the tv. Picture is amazing and the apps are wonderful. No need for a cable bill !!
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi Bob,
Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your TV thus far! If you ever need any assistance, please reach out to us at [email protected] with your contact information and a description of what you need help with. Enjoy!
Thank you,
Sara
TCL Customer Support
- Pros mentioned:Picture quality
Rated 2 out of 5 stars
Picture Fine. Android TV is terrible
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Picture quality is good. Garbage UI. Sound bar will just stop working with TV for no apparent reason every few days.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Joseph,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
Never opened
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I didn't even open the box. Just way too big for my living room. The box was undamaged, unlike the other TV I ordered after. That box is beat up and even has a hole in it.
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi MotogPower,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience and that the TV was too large for your Livingroom. We hope that you reconsider us in the future! We will continue to work hard to provide our customers with the best experience and support possible. Best of luck!
Thank you,
Sara
TCL Customer Support