Customer Ratings & Reviews
- Model:
- 50S434
- |
- SKU:
- 6422761
Customer reviews
Rating 4.5 out of 5 stars with 3122 reviews
(3,122 customer reviews)Rating by feature
- Picture Quality4.5
Rating 4.5 out of 5 stars
- Sound Quality4.3
Rating 4.3 out of 5 stars
- Brightness4.5
Rating 4.5 out of 5 stars
Customers are saying
Customers praise the 50" Class 4 Series LED 4K UHD Smart Android TV for its exceptional picture quality, affordable price, and simple setup process. Many users rave about the stunning visuals and vibrant colors, while others appreciate the value for money it offers. The Android TV operating system is also well-received for its user-friendly interface and access to streaming services.
This summary was generated by AI based on customer reviews.
Rated 3 out of 5 stars
Ok for the price
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My daughter had the TCL with Roku so since this was my first smart tv, I assumed it came with Roku. Anyway, it's a nice tv but the picture quality was better on my Sharp Aquos.
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi Jonathan,
Thank you for taking the time to provide your feedback. This particular model features an Android operating system and typically produces a good picture. We would be more than happy to look into this and evaluate what you are seeing. In order for us to assist we first need to gather more information. Please reach out to us at [email protected] with your contact information and reference this review, and someone will get back to you as soon as possible.
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
Get a better one
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.You know...it looks nice. It sounds nice. But the software is clunky and slow. I wouldn't recommend this TV to someone who has more money to buy a better one.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi merman,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. We are always looking for ways to improve, and your feedback is greatly appreciated! We will continue to make improvements to ensure our customers the best experience possible. If you need any further assistance, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Enjoy!
Thank you,
Sara
TCL Customer Support
- Pros mentioned:Picture quality
Rated 1 out of 5 stars
Not very good
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The picture on this TV is nice however it is very slow. I don’t have cable and use Hulu or Netflix to watch things and it’s always lagging and freezing. Also when I pause a program and walk away it will start over from the beginning when I come back instead of picking up where I left off because of the poor connectivity. I’m not happy with this purchase.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi nicksmom,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
- Pros mentioned:Picture quality
Rated 1 out of 5 stars
TV arrived smashed, was obviously shipped that way
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Arrived smashed. The box was taped up and obviously fixed before shipping. I drove around to 3 Best Buy in a snow storm until I found one that actually had this TV. Got the last box displayed even though BB reported 18 at that store. I should have kept the smashed TV to use as a shovel to dig my car out of the snow on the way home. We love the TV though. It’s awesome. Best TV I’ve ever owned.
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi Couch,
Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your TV thus far! If you ever need any assistance, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
50” TCL TV
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was a little disappointed with the picture quality. I’ve have several TCL TV’s before, and this one by far was not the best. It’s ok and not bad for the price.
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi GiaMarie,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. We are always looking for ways to improve, and your feedback is greatly appreciated! We will continue to make improvements to ensure our customers the best experience possible. If you need any assistance, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Enjoy!
Thank you,
Sara
TCL Customer Support
- Cons mentioned:Remote control
Rated 2 out of 5 stars
Mediocre
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I think the remote control is very confusing. It’s taken me over an hour to figure it out and I’m pretty good with remotes
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We have taken note and will forward this information on to the appropriate team members. We are always looking for ways to improve, and your feedback is greatly appreciated! We will continue to make improvements to ensure our customers the best experience possible. Happy viewing!
Thank you,
Sara
TCL Customer Support
- Cons mentioned:Reliability
Rated 1 out of 5 stars
Nothing but trouble.
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've only had this TCL TV for a year and a half and it died two weeks ago. It will not power on and nothing resets it. Even before this, I've had to unplug it, reset it, or reinstall apps to get them to work. This is the only TV that has given me this amount of trouble. I would not recommend it to anyone.
No, I would not recommend this to a friend Rated 3 out of 5 stars
Ok for price
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Drops channels on antenna more then my old Visio ..liked Visio remote more then tcl. But wifi works well ..it's ok for the price and I'm on fixed income .
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Rich,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your antenna. We would love the opportunity to look into this for you to see if we can assist you. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
Not happy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Poor picture quality when watching sports. A majority of channels was a small picture then you have to stretch it after a while bit becomes a nuisance...
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Omylanta,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. We would be more than happy to look into this and evaluate what you are seeing. In order for us to assist we first need to gather more information. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you are experiencing, and someone will get back to you as soon as possible.
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
Good value but missing proper feet
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Because it was out of the box it was a great deal!! But it unfortunately did not contain the correct feet and had to go through the company to get them
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi jaxwell34,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your initial experience. We're glad to see that we are already in the process of helping you. If you need any further assistance, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
Only downside
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Like the tv, only issue is if you ever lose the remote good luck finding an app that is compatible like the Roku tvs.
I would recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. You can download the Google TV app on your phone to use as a remote to control the Android TV. If you need any further assistance, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
Meh
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good value for the money. Decent screen. Easy to network. Android OS is annoying. No Apple Plus. Wont synch with our Spectrum remote. Would not buy again.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Sean,
Thank you for taking the time to provide your feedback. We have taken note and will forward this information on to the appropriate team members. We are always looking for ways to improve, and your feedback is greatly appreciated! We will continue to make improvements to ensure our customers the best experience possible. If you ever need any assistance, please reach out to us at [email protected] with your contact information and a description of what you need help with. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
Not the best quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cheap quality. Legs are very poor quality. If you're looking for just a big tv and dont care much about quality this is just what you're looking for.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi fitnkicks,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. We are always looking for ways to improve, and your feedback is greatly appreciated! We will continue to make improvements to ensure our customers the best experience possible. If you ever need any assistance, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
Blurry Images
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.works great but image is not clear enough, it fluctuate from 4k to blurry images when changing the channel. For the price I was expecting more quality.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Karla,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. We would be more than happy to look into this and evaluate what you are seeing. In order for us to assist we first need to gather more information. Please reach out to us at [email protected] with your contact information and a description of what you are experiencing, and someone will get back to you as soon as possible.
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
TV was defective but was replaced
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The tv we purchased made a humming sound from day one and had to be replaced. TCL was great to work with and replaced it right away.
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi JaneT,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this is not normal for one of our TVs. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition. We're glad to see that we were able to help you. If you need any further assistance, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
good price, not really an android tv.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.good tv for the price, but i don't get it when its called andriod and you can't install no 3rd party apps.
I would recommend this to a friendBrand response from TCLExpert
Posted .hi Kelvo,
Thank you for taking the time to provide your feedback. This TV is called an Android TV because it features an Android operating system with access to 5,000+ apps with over 500,000 TV shows and movies available through the Google Play Store. Hope this helps!
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
Good for the price
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The tv is nice but the remote doesn’t connect to my cable so that I can turn my channel when watching cable tv. The picture is also a little blurry.
I would recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Our TVs are compatible with most Universal and cable remotes. Many Universal and cable box remotes can be programmed to control select features on the TV. You can visit https://support.tcl.com/us-remote-codes for more information. If you do not see your specific remote, you would need to contact the remote's manufacturer to obtain the remote code from them. However, this TV does not currently support the direct input on channel numbers for antenna TV. Hope this helps!
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
Not a bad choice
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Price was OK, TV picture quality is OK, Received TV box was damaged, time and money I spent is neutral. I always like to shop from Best Buy.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi KK369,
We are truly sorry that your TV arrived damaged. All of our TVs and packing are designed to withstand the rigors of shipping, but sometimes things happen that are out of our control. We take great measures to ensure that the TVs we send out are in great working condition. In cases like this, we recommend you contact your retailer as soon as possible as they are the best equip to help you. If you get a replacement TV and you would like help setting up your TV, we would be more than happy to walk you through the process. Simply reach out to us at [email protected] with your contact information and a description of what you need help with. We look forward to helping you get started!
Thank you,
Sara
TCL Customer Support
- Pros mentioned:Picture quality
Rated 1 out of 5 stars
Do not buy!!
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV has a good picture….otherwise it’s garbage!! Google and android are frustratingly slow. AOL dial up slow. Won’t load the apps half of the time and it constantly says it’s connected to the Wi-Fi yet won’t connect. Roku is infinitely better and wish I’d never bought this hunk of junk!
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Mike,
Thank you for taking the time to provide your feedback. We are truly sorry to hear about your experience.
At TCL, we are committed to delivering premium products with world-class customer experience. We would like to share that recent software updates have allowed us to make significant improvements on the stability and responsiveness of the TCL televisions featuring Google TV.
Your television should update automatically, but if you would like to ensure you have the most recent software, visit go.tcl.com/gtv-swup to view step-by-step instructions on how to easily perform an update. If you need any further assistance, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
TCL Customer Support
Rated 3 out of 5 stars
sound didn’t work
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.got on black friday, speakers didn’t work. warranty and BB was great at fixing issue for no cost. haste but greatful it was fixed
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi jp1021,
Thank you for taking the time to provide your feedback. We're sorry to hear about your initial experience. We're glad to see that you were able to resolve your issues. If you need any further assistance, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Enjoy!
Thank you,
Sara
TCL Customer Support