Customer Ratings & Reviews
- Model:
- 50S434
- |
- SKU:
- 6422761
Customer reviews
Rating 4.5 out of 5 stars with 3122 reviews
(3,122 customer reviews)Rating by feature
- Picture Quality4.5
Rating 4.5 out of 5 stars
- Sound Quality4.3
Rating 4.3 out of 5 stars
- Brightness4.5
Rating 4.5 out of 5 stars
Customers are saying
Customers praise the 50" Class 4 Series LED 4K UHD Smart Android TV for its exceptional picture quality, affordable price, and simple setup process. Many users rave about the stunning visuals and vibrant colors, while others appreciate the value for money it offers. The Android TV operating system is also well-received for its user-friendly interface and access to streaming services.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Remote control
Rated 1 out of 5 stars
Won’t buy another one.
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We have have purchased four tcl televisions and have had problems with every single one of them. One with lines in the screen, one the screen went black on, remote issues, etc. won’t buy another one.
No, I would not recommend this to a friend Rated 3 out of 5 stars
Moms gift from best buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My mom loved it. Unsure how great it works, but im sure ill hear about it if its crappy. Lol
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi Adavis94,
Thank you for taking the time to provide your feedback. We're thrilled that your mom is enjoying her TV thus far! If she ever need any assistance, please tell her to reach out to us at [email protected] with herr contact information and a description of what she need help with. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
Insignia soundbar
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Slow shipping process and spotty communication . Maybe it was just that time of the year.
I would recommend this to a friendBrand response from TCLExpert
Posted .Hellp Allcaps,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with the delivery of your TV. For concerns about delivery, you would want to contact Best Buy Customer Support or the delivery company as they would be best equipped to further assist you. Hope this helps!
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
Basic
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very basic cheap tv You get what you pay for Bought it on Black Friday Kinda regret it
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. We would love the opportunity to look into this for you to see if we can assist you. Please reach out to us at [email protected] with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
Would Not Recommend
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.T.V. started to have pixel dead spots a little over a year of owning it. Also the app systems are very glitchy. I have been trying to use my Geek Squad coverage to see what options I have for fixing these issues/getting a replacement but they have not been helpful either.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello JAFTV,
Thank you for taking the time to provide your feedback. We're truly sorry to hear that you seem to be having some trouble with your TV. Our TVs are designed to give our customers years of entertainment and enjoyment. While our TVs do come with a 1-year parts and labor manufacturer's warranty, we can still walk you through some troubleshooting steps that may help you. If you still have the TV, we would be more than happy to try to help. In order for us to better assist you, please reach out to us at tclsocial@tcl.com with your contact information and description of what you are experiencing, and someone will get back to you as soon as they can.
Thank you,
Joseph
TCL Customer Support
Rated 2 out of 5 stars
Not the TCL I'm used to....
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Normally have good experiences with TCL but this was not one of them. The corners were dark, had about 10 dead pixels that were pretty noticeable and the Android TV is awful compared to the Roku. I returned this and got the BestBuy Insignia Roku in 55"....considerably better outcome. Not a fan of this particular TCL.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi LVeezy,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this definitely does not sound normal for one of our TVs. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition. Given the opportunity, we could have looked into this for you and tried to help resolve the problems you were experiencing. We hope that you reconsider us in the future! We will continue to work hard to provide our customers with the best experience and support possible. Best of luck!
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
Good but not that good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Picture sometimes become bleached. Get a better one at a slightly higher price.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Eshn,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV becoming washed out. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Never again w/Android
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am so disappointed in this product. I have purchased other smart TV's and just basically plugged in and was good to go. NOT this one. Couldn't figure out how to download Spectrum (our cable) that we pay over $200 monthly for. Called them, sorry Spectrum isn't supported. Whoa! Recommended I add a Spectrum box. No thats not why I bought a "smart TV". Want to avoid all the boxes and cables. Yes there are several apps but I don't want to search for 2 hours to figure out how to use. Have purchases Roku smart Tvs and had no problems. Totally regretting this purchase. To make matters worse. Purchased this early Jan for a room redo and just today completed painting to set room straight. Best Buy policy for returns is 15 days even though I just opened it up today. Horrible TV!! Plus Google can now trace what you watch on TV. Sickos.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Sonkjohn,
Thank you for taking the time to provide your feedback. We have taken note and will forward this information on to the appropriate team members. Currently, the Spectrum TV app is not supported on this TV. We are always looking for ways to improve, and your feedback is greatly appreciated! We will continue to make improvements to ensure our customers the best experience possible. If you need any further assistance, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
Good price
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not a bad TV for the price and the quality of the picture isn't too bad either
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi Dlp,
Thank you for taking the time to provide your feedback. We hope that you are enjoying your TV thus far! If you ever need any assistance, please reach out to us at [email protected] with your contact information and a description of what you need help with. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
Get a roku instead
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Hard to use! It doesn't support alot if google apps. Get a roku instead.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We have taken note and will forward this information on to the appropriate team members. We are always looking for ways to improve, and your feedback is greatly appreciated! We will continue to make improvements to ensure our customers the best experience possible. If you need any further assistance, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
Good but quality was an issue.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The bezel around the screen was detached and had white spots on screen.
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi Dream,
We are truly sorry that your TV arrived damaged. All of our TVs and packing are designed to withstand the rigors of shipping, but sometimes things happen that are out of our control. We take great measures to ensure that the TVs we send out are in great working condition. In cases like this, we recommend you contact your retailer as soon as possible as they are the best equip to help you. If you get a replacement TV and you would like help setting up your TV, we would be more than happy to walk you through the process. Simply reach out to us at [email protected] with your contact information and a description of what you need help with. We look forward to helping you get started!
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
Review of tv
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Every once in a while the screen goes crazy. Not sure why it does that.
I would recommend this to a friendBrand response from TCLExpert
Posted .Hello Miny,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at [email protected] with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Rated 3 out of 5 stars
Tv
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not very happy with this item screen broken and could not repair.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi sunny,
We’re sorry to hear that you're having issues with your TV. Regrettably, physical damage would not be covered by the manufacturer's warranty. You can visit https://support.tcl.com/us/tclus-tv-warranty-information to find more information on our warranty requirements and limitations. With situations like this, we encourage you to check with the retailer you purchased from to see if they cover this type of issue with the TV. Additionally, if you purchased an extended warranty, you may want to reach out to see if you can file a warranty claim through the extended warranty. Furthermore, if you purchased using a credit card, some credit card companies also provide additional coverage. Hope this helps!
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
Wifi Issues
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This television has Wifi issues. Every time I turn on the TV, I have to restart it at least once or twice for the Wifi to connect. I have tried troubleshooting with Best Buy and TCL support teams but the steps only work temporarily. Really disappointed with the purchase.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this does not sound normal for one of our TVs. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
Good TV
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Alright TV not what i expected but average I would buy this TV again
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi Master AJ,
Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your TV thus far! If you ever need any assistance, please reach out to us at [email protected] with your contact information and a description of what you need help with. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
Review
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Lip sync is horrible always out of sync,not to happy
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Bean,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this does not sound normal for one of our TVs. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
Don't do it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Picture to dark and sound wasn't good I wouldn't buy again. No way
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at [email protected] with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
TCL
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Needing to get geek squad help I have 2 year warranty on this TV
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi Henrys,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at [email protected] with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
Good tv
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good tv, gets the job done. It was affordable and a great size.
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi Tony,
Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your TV thus far! If you ever need any assistance, please reach out to us at [email protected] with your contact information and a description of what you need help with. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
TCL smart T.V.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I would give this T.V. 5 stars had it not showed up damaged.
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi Teikaboo,
We are truly sorry that your TV arrived damaged. All of our TVs and packing are designed to withstand the rigors of shipping, but sometimes things happen that are out of our control. We take great measures to ensure that the TVs we send out are in great working condition. In cases like this, we recommend you contact your retailer as soon as possible as they are the best equip to help you. If you get a replacement TV and you would like help setting up your TV, we would be more than happy to walk you through the process. Simply reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. We look forward to helping you get started!
Thank you,
Sara
TCL Customer Support