Customer Ratings & Reviews
- Model:
- 50S434
- |
- SKU:
- 6422761
Customer reviews
Rating 4.5 out of 5 stars with 3122 reviews
(3,122 customer reviews)Rating by feature
- Picture Quality4.5
Rating 4.5 out of 5 stars
- Sound Quality4.3
Rating 4.3 out of 5 stars
- Brightness4.5
Rating 4.5 out of 5 stars
Customers are saying
Customers praise the 50" Class 4 Series LED 4K UHD Smart Android TV for its exceptional picture quality, affordable price, and simple setup process. Many users rave about the stunning visuals and vibrant colors, while others appreciate the value for money it offers. The Android TV operating system is also well-received for its user-friendly interface and access to streaming services.
This summary was generated by AI based on customer reviews.
Rated 3 out of 5 stars
Tv review
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its ok however still having isssues downloading some apps.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble downloading apps. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at [email protected] with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
A little slow
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good price, decent quality, but it is pretty slow.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Bradford,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. We would be more than happy to look into this and evaluate what you are seeing. In order for us to assist we first need to gather more information. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you are experiencing, and someone will get back to you as soon as possible.
Thank you,
Sara
TCL Customer Support
- Pros mentioned:Picture quality
Rated 1 out of 5 stars
SUCKS
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought it right before thanksgiving and now It freezes and the screen goes black sometimes and I have no choice but to unplug it and plug it back in. I would return it but I think I’m outside the return window idk.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Ethan,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at [email protected] with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
TV
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It not that intense especially on pictures quality
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Soso,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. Image quality is often influenced by signal strength of what you are watching. When streaming, you would want to check your WiFi signal strength. For this TV, you would want to make sure that you have a minimum of 25.0 Megabits per second. When viewing over the air antenna content, you may need to adjust your antenna placement to get better reception. If you need further assistance, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Screen goes from full bright to complete darkness
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Probably the worst TV I’ve owned in my life. I’ve had brands from toshiba, Sony, Samsung, LG, Visio, Spectre, etc. I don’t mind that certain apps aren’t part of Android TV because of licensing but what is not okay is the quality of the actual item. The TV clearly doesn’t know how to transition. From scenes to scenes, the brightness will adjust all the way from fully saturated to completely dark for no reason what so ever. Thinking it may be certain apps, no, it’s all the apps. How can you let quality like this pass QA? Definitely do not recommend. Sound is nothing to write home about but definitely not the worst. Already emailed TCL support but yet to get a response. Spend an extra $20-50 to get something else.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi LEca,
We're truly sorry to hear about your experience as this is not normal for one of our TVs. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition. We're glad to see that we are already in the process of helping you. If you need any further assistance, please reach out to us at [email protected] with your contact information and a description of what you need help with. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
Returned
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quit working. Could not make it turn on (only off) with Google mini voice command. Hard to navigate Google android menu compared to my Roku. Legs seem flimsy... Menu items difficult to navigate compared to other televisions.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Bestbuyfan,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this does not sound normal for one of our TVs. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition. Given the opportunity, we could have looked into this for you and tried to help resolve the problems you were experiencing. We hope that you reconsider us in the future! We will continue to work hard to provide our customers with the best experience and support possible. Best of luck!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Very few Google Play Store Apps
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Buyer Beware - This Smart Android TV does NOT have the full Google Play Store category of apps! I bought this TV because I have AT&T TV streaming service. On my Smart Vizio TV and Smart Fire TV I was able to download the AT&T TV app from the Google Play Store. When I tried to do the same on this TCL TV, it was not available in the search. In fact, about ¾ of the apps on phone from did not transfer over to this TV/are not available in the Google Play Store. Just want customers to be informed because I personally felt mislead.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. This Android TV has access to the Google Play Store for TVs, which is slightly different than the Google Play Store for a phone or tablet. This TV has access to 500,000 TV shows and movies available through the Google Play Store and 5,000+ apps. Neither of the other TVs you mention feature an Android operating system, but rather their own proprietary operating systems. If you need any further assistance, please reach out to us at [email protected] with your contact information and a description of what you need help with.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Failure as a “Smart” TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It worked great for about one week, but now none of the smart features work. It doesn’t matter which app I use, it cannot stream anything. Every app either freezes or cannot load. Internet is connected, but no joy. Have tried resetting, connecting to different networks, signing out and back in, all the usual stuff to no avail. Failure as a “smart” TV, great as a dumb TV. Will either have to return or resort to plugging in a streaming device, which defeats the purpose of having purchased a smart TV.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
You regret it
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Save yourself the headache. The tv will go pitch black at any given time but still have sound. Unless you want to keep resetting it look somewhere else. I just missed my return window by 3 days.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Kiara,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this definitely does not sound normal for one of our TVs. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at [email protected] with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
- Pros mentioned:Picture quality
Rated 1 out of 5 stars
Price is good but quality isn’t
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The size is good.. I really don’t like the quality and also on each channel the size of the picture changes no matter how much we set it! The remote is really small also
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Shakena,
Thank you for taking the time to provide your feedback. We have taken note and will forward this information on to the appropriate team members. We are always looking for ways to improve, and your feedback is greatly appreciated! We will continue to make improvements to ensure our customers the best experience possible. Happy viewing!
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
Damaged
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Only raiting 2 starts because i Ordered item as a Christmas gift. When we plugged it up the screen was damaged. Very disappointing but hopeful for an exchange and that best buy will honor the price I originally paid.
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi Lady,
We are truly sorry that your TV arrived damaged. All of our TVs and packing are designed to withstand the rigors of shipping, but sometimes things happen that are out of our control. We take great measures to ensure that the TVs we send out are in great working condition. In cases like this, we recommend you contact your retailer as soon as possible as they are the best equip to help you. If you get a replacement TV and you would like help setting up your TV, we would be more than happy to walk you through the process. Simply reach out to us at [email protected] with your contact information and a description of what you need help with. We look forward to helping you get started!
Thank you,
Sara
TCL Customer Support
- Cons mentioned:Remote control
Rated 1 out of 5 stars
Horrible TV
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So hard to navigate-remote is so limited-can’t do anything with it! I’m so sorry I bought this TV-not happy at all
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Parsfan,
Thank you for taking the time to provide your feedback. In addition to the remote that comes with this TV, you can download the free Roku mobile app on your Smartphone or tablet to use as a remote. Through the Roku mobile app, you gain access to power toggle, volume toggle, private listening, voice search, and more. Hope this helps!
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
Optical sound lag TV sound
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Optical out sound lags TV speaker and acts like echo Makes it weird to use a sound system with TV speakers Overall value for money for budget TV
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi Taho,
Thank you for taking the time to provide your feedback. Please remember that you would need to turn the volume down on the TV to mute the TV speakers. This will prevent an echo. If you need any further assistance, please reach out to us at [email protected] with your contact information and a description of what you need help with. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Don’t bother
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Do not waste your money. I had it for 3 days and then that was it. Back to the store it go. After it did its system update it would no longer stay on WiFi. It would turns its own wifi off. Waste of money.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Bled,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this definitely does not sound normal for one of our TVs. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at [email protected] with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Shocking surprise from Best Buy's standards!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The TV is impossible to program with Verizon Fios remotes. The settings do not help at all in any way to get a good image in HD at all, poor andcrazy coor, offenive to the eyes,this is an incredibley cheap Chinese made pice of garbage. Have been working with the settings for weeks and the manuel doesn't help because the tv itself does not perform to any decent standards which we have finally come to conclude. Ot was misrepresented as great product w/ great price, great product for Roku also but that too is a supreme disappointment.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. Our TVs are compatible with most Universal and cable remotes. Many Universal and cable box remotes can be programmed to control select features on the TV. You can visit https://support.tcl.com/us-remote-codes for more information. If you do not see your specific remote, you would need to contact the remote's manufacturer to obtain the remote code from them. If you need any further assistance, please reach out to us at [email protected] with your contact information and a description of what you need help with. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
Very bad tv
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have a tcl in my room and i really did like it went with another tcl for the family living room and this one aint good! So slow to open the app
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Neroforte15,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. We would love the opportunity to look into this for you to see if we can assist you. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
- Pros mentioned:Picture quality
Rated 1 out of 5 stars
Don’t waste your money
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Processor is not powerful enough for the TV. TV randomly turns off. Picture is great, when the TV actually stays on.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Sclantmeow,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this does not sound normal for one of our TVs. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
Not recommended
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The worst tv I have ever seen till now. It automatically signs me out of YouTube for no reason. Wifi is not saved, I have to reconnect to the wifi whenever I switch on the TV.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Kshitji,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Black Screen of Death
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Two days in and after a system update I received the black screen of death. Went all over the internet to see how to fix the problem to discover this model number does not have any of the "conventional methods" the other TCL models do. I contacted customer service and they just told me to do exactly what I discovered while searching the web. If I were you I'd look elsewhere or at least a different model. Other than that the interface was very good while it worked and the able to rearrange the apps was a plus
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
We're truly sorry to hear about your experience as this is not normal for one of our TVs. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition. We're glad to see that we are already in the process of helping you. If you need any further assistance, please reach out to us at [email protected] with your contact information and a description of what you need help with. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Nothing but problems
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I thought I was upgrading from an older TV (not a smart TV) to this one, but I honestly wish I hadn’t. The picture and sound quality is fine, but it will not stay connected to the internet. It’s constantly saying no internet is available but when I check my modem, everything is still working just fine. This morning in particular it will not play any shows on any of my apps. I have reset my internet, cleared the caches and the data on the apps and tried again.... still won’t play. Very frustrating.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV connecting to the Internet. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support