Customer Ratings & Reviews
- Model:
- 50S434
- |
- SKU:
- 6422761
Customer reviews
Rating 4.5 out of 5 stars with 3122 reviews
(3,122 customer reviews)Rating by feature
- Picture Quality4.5
Rating 4.5 out of 5 stars
- Sound Quality4.3
Rating 4.3 out of 5 stars
- Brightness4.5
Rating 4.5 out of 5 stars
Customers are saying
Customers praise the 50" Class 4 Series LED 4K UHD Smart Android TV for its exceptional picture quality, affordable price, and simple setup process. Many users rave about the stunning visuals and vibrant colors, while others appreciate the value for money it offers. The Android TV operating system is also well-received for its user-friendly interface and access to streaming services.
This summary was generated by AI based on customer reviews.
Rated 2 out of 5 stars
Came cracked in the back
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great. The very back of the TV came with a crack in it. If there was no damage I would have given 5 stars . Maybe if the packaging was changed this wouldn't happen.
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi Natalie,
We are truly sorry that your TV arrived damaged. All of our TVs and packing are designed to withstand the rigors of shipping, but sometimes things happen that are out of our control. We take great measures to ensure that the TVs we send out are in great working condition. In cases like this, we recommend you contact your retailer as soon as possible as they are the best equip to help you. If you get a replacement TV and you would like help setting up your TV, we would be more than happy to walk you through the process. Simply reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. We look forward to helping you get started!
Thank you,
Sara
TCL Customer Support
- Cons mentioned:Reliability
Rated 1 out of 5 stars
I don't recommend the TCL Tv
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought my tv a few weeks and always when I'm watching it crashes mainly on the Disney app. I do not recommend the TCL tv.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this definitely does not sound normal for one of our TVs. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at [email protected] with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
Junk
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this tv for my special needs son it's the biggest piece of junk every other day you have to do a reset I don't have time for this tv never buy this brand
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Junk,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at [email protected] with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
Would not recommend
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Poor picture quality was dissatisfied had to returned it for something else i would recommend samsung they picture quality is much more better
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Neik,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. Given the opportunity, we could have looked into this for you and tried to help resolve the problems you were experiencing. We hope that you reconsider us in the future! We will continue to work hard to provide our customers with the best experience and support possible. Best of luck!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Horrible experience.
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One of the worst TVs I have ever owned. It is sluggish, and slow to respond to any command. Besides, every time I turn on the TV, the WiFi is always disconnected. I don’t recommend this brand or their TVs ever. Customer service didn’t do anything despite the repeated complaints about this TV. I will throw it out and never buy their brand ever again.
No, I would not recommend this to a friendRated 1 out of 5 stars
Don't buy this garbage, a total waste of money
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If you buy this tv to watch streaming services then don't bother, the home menu doesn't show up anymore after a few weeks of use, and can only change inputs, I no longer have access to the streaming page and just get a blank screen. Definitely not worth buying.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at [email protected] with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
Setup Problem
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The picture quality was fair; however, antenna TV setup was very difficult.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We have taken note and will forward this information on to the appropriate team members. We are always looking for ways to improve, and your feedback is greatly appreciated! We will continue to make improvements to ensure our customers the best experience possible. Happy viewing!
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
Not satisfied
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nice TV, but has issues with casting. Have to unplug the power and restart the tv. Also very often see network connectivity issues.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Ghost,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
- Cons mentioned:Reliability
Rated 1 out of 5 stars
Junk
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Freezes , the screen turns green and to make it work again needs to be unplugged. Not worth purchasing
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this does not sound normal for one of our TVs. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at [email protected] with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
loud whistle
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The assembly of the TV is very bad, the black color is not black but some kind of cloudy, and the main problem is that the TV set emits a whistle during operation, it whistles so that the ears are blocked, especially in a quiet room, in general it is impossible to use it! This is my review , my name ist Rustam Thanks bestbuy for good return policy , bestbye still the best place to purchase ! And every time protector coustomer right !
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Rustam,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this does not sound normal for one of our TVs. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition. Given the opportunity, we could have looked into this for you and tried to help resolve the problems you were experiencing. We hope that you reconsider us in the future! We will continue to work hard to provide our customers with the best experience and support possible. Best of luck!
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
Cheap, I would not buy again
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very slow, but it works. You know it is cheap, can't ask much. Next time I would rather pay more then getting this one though.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello Ydias,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at [email protected] with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Rated 2 out of 5 stars
Missing parts
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The tv was new but screws were missing for the stand and a tab was broke off the bottom.Everything else was absolutely fine.
I would recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. This is rather unusual, as this new TV comes with two feet with screws to secure them, a power cord, a remote, and a quick start guide. We would love the opportunity to look into this for you and gather more information to see how we can best assist you. In order for us to better assist you, please reach out to us at [email protected] with your contact information and reference this review, and someone will get back to you as soon as possible.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Horrible experience
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I would give -10 stars if I could. I already made a complaint to Prograeeive a leasing but there is no way an employee should make a customer feel less or think they are stupid because they used progressive leasing. After I left I felt humiliated. I even needed to take a part back but didn’t because of how low the employees made me feel.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience with the retailer employee. For better assistance, you would want to contact Best Buy customer support.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Horrible customer service
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Geek squad is horrible! They canceled and no showed twice then decided my tv wasn’t worth coming to look at so they opted to replace it. I bought it on a flash sale for a great price. They offered a return which was unsatisfactory since they wasted 2 days by no call no showing to my appt. Don’t waste your money on a warranty
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi Christine,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Not Worth it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Cheap Product = Cheap Quality. Took me a couple days to notice the screen was messed up, and had splotchy section where the color was lighter than the other sections of the TV. You could only notice it when the screen was dark. Had to return, traded for Samsung TV which is way better quality and I have not had any issues. Just spend more money for a well known brand
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Brittany,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. Given the opportunity, we could have looked into this for you and tried to help. We hope that you reconsider us in the future! We will continue to work hard to provide our customers with the best experience and support possible. Best of luck!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
BUYER BEWARE DONT GET TCL PRODUCTS
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this tv 11/2020 and it now does not have any power or turn on. This is what I get for buying a cheap brand. Less than two years of ownership and the tv WONT EVEN TURN ON. I would give 0 stars if I could and tcl could care less or try to help. DO NOT BUY THIS OR ANY TCL PRODUCTS
No, I would not recommend this to a friend- Pros mentioned:Picture qualityCons mentioned:Operating system
Rated 5 out of 5 stars
Budget friendly Android TV!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This was a good purchase in terms of value. The picture quality is good and HDR works fine as well. Sometimes a little oversharpening happens but you can change the settings accordingly. The only downside is the operating system which is not very smooth. App updates take time and OS update is rare (got probably one update in the last 3 years). Casting (web or chrome) works great!
I would recommend this to a friend Rated 2 out of 5 stars
Not compatible with Alexa in USA
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Advertised as being compatible with Alexa...found out it is not compatible with Alexa in the USA...
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. This Android TV does not currently support Alexa voice assistant. However, it has a built-in Google Assistant. The remote even features a Google Assistant button for easy access to voice control. Hope this helps!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
DON'T BUY THIS TV.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The screen went out in 15 months and is not covered. Looked up this problem online and i found hundreds of people with the same problem with the same model #TCL 50S434 LED 2160P SMART 4K This tv should have a recall or a free fix for this one problem that every consumer has had or is going to have.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Rudy,
Thank you for taking the time to provide your feedback. We're truly sorry to hear that you seem to be having some trouble with your TV. Our TVs are designed to give our customers years of entertainment and enjoyment. While our TVs do come with a 1-year parts and labor manufacturer's warranty, we can still walk you through some troubleshooting steps that may help you. If you still have the TV, we would be more than happy to try to help. In order for us to better assist you, please reach out to us at tclsocial@tcl.com with your contact information and description of what you are experiencing, and someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
Terrible Customer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The little girl that brought the tv to my was beyond rude, the way she spoke to me was disgusting.
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi Anon,
Thank you for taking the time to provide your feedback. We're sorry to hear about your in-store experience. For further assistance, you would want to contact your local Best Buy or Best Buy Customer Support as they would be best equipped to further assist you. Hope this helps!
Thank you,
Sara
TCL Customer Support