Customer Ratings & Reviews
- Model:
- 50S434
- |
- SKU:
- 6422761
Customer reviews
Rating 4.5 out of 5 stars with 3122 reviews
(3,122 customer reviews)Rating by feature
- Picture Quality4.5
Rating 4.5 out of 5 stars
- Sound Quality4.3
Rating 4.3 out of 5 stars
- Brightness4.5
Rating 4.5 out of 5 stars
Customers are saying
Customers praise the 50" Class 4 Series LED 4K UHD Smart Android TV for its exceptional picture quality, affordable price, and simple setup process. Many users rave about the stunning visuals and vibrant colors, while others appreciate the value for money it offers. The Android TV operating system is also well-received for its user-friendly interface and access to streaming services.
This summary was generated by AI based on customer reviews.
Rated 1 out of 5 stars
Buy a better brand
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Having a lot of trouble with my tv. Get black screen and dropped streaming. Called customer service and they guided me through a factory reset.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Tour,
We're truly sorry to hear about your experience as this is definitely not normal for one of our TVs. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition. We're glad to see that we are already in the process of helping you. If you need any further assistance, please reach out to us at [email protected] with your contact information and a description of what you need help with. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
No good tv
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The tv sucks, it only last less than 2 yrs. Bad purchase.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi LExum,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this definitely does not sound normal for one of our TVs. Our TVs are carefully designed and engineered to give our customers years of entertainment. Our TVs do come with a 1-year parts and labor manufacturer's warranty for those rare times that defects occur. In cases like this, if you purchased an extended warranty, you may want to reach out to see if you can file a warranty claim through the extended warranty company. Furthermore, if you purchased using a credit card, some credit card companies also provide additional coverage. We will continue to make improvements to ensure our customers the best experience possible.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Poor design and experience
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It turns on. From there the interface is slow at best if not clumsy. It turns off or takes you to the Home screen repeatedly. The wifi receiver may be shielded or poorly integrated. When you want to turn it off it prompts you to a menu vs just turning Off. Power light also flickers all night. Disturbing.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Rob,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
- Cons mentioned:Reliability
Rated 1 out of 5 stars
Bad product
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tv always glitching had to take it back to get a refund
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Bigmike,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this definitely does not sound normal for one of our TVs. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition. Given the opportunity, we could have looked into this for you and tried to help resolve the problems you were experiencing. We hope that you reconsider us in the future! We will continue to work hard to provide our customers with the best experience and support possible. Best of luck!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Faulty TV right out of box
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Our firm buy a large TV to bonus one teammate. The individual was so excited to win this large TV. Unfortunately, this TCL LED 50 inches smart TV is not that smart. It is faulty right out of the Box. We are working with Best Buy associate to resolve this unfortunate issue. Not a working tv for us to report anything :(
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Shannon,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this does not sound normal for one of our TVs. We take great measures to ensure that the TVs we send out are in great working condition. We're glad to see that you are already working to get a replacement. If you need any further assistance, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Save your money.
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the worst tv I’ve ever owned. I can never get through watching a show without it quitting an app or freezing. Complete waste of money!! I’ve had to restore factory settings to get it to work twice after it would open any applications.
No, I would not recommend this to a friendRated 1 out of 5 stars
Replace my 50 inch tv,NOT OUTSIDE MY DOOR
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.You left tv at my door outside,i was on vacation,when i got home there Was NO TV.SO EITHER IT WAS DELIVERED TO WRING ADDRESS OR SOMEONE TOOK IT,WHO LEAVES A 50 INCH TV OUTSIDE AND I CHECKED BOX FOR 11-30 DELIVERY,DUE TO BEING ON VACTION,WANT TV REPLACED
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your situation. For concerns regarding an issue with an order or delivery, you would want to contact Best Buy Customer Support as they would be best equipped to further assist you. Hope this helps!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Don't buy it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Mine was out after 1 week. Fortunately i was able to return it. I had to pay 140 more to get a samsung tv. Worst experience ever
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Alice,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this definitely does not sound normal for one of our TVs. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition. Given the opportunity, we could have looked into this for you and tried to help resolve the problems you were experiencing. We hope that you reconsider us in the future! We will continue to work hard to provide our customers with the best experience and support possible. Best of luck!
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
WIFI
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Would not stay connected to WIFI, I had to keep resetting the TV.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Mrimay,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at [email protected] with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
poor quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought the tv and it already has broke on me the lights poped out on my tv and it has only been a week
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this definitely does not sound normal for one of our TVs. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at [email protected] with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
- Pros mentioned:Ease of use, Picture quality
Rated 5 out of 5 stars
Tec tv
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very clear picture and easy to navigate.has all the apps for streaming
I would recommend this to a friend Rated 1 out of 5 stars
Won’t Turn On
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was in the middle of watching a show and it turned off and won’t turn back on again. I’ve tried every troubleshooting tip online and it still will not turn on. The TV is less than 14 months old so just outside of the warranty period.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We're truly sorry to hear that you seem to be having some trouble with your TV. Our TVs are designed to give our customers years of entertainment and enjoyment. While our TVs do come with a 1-year parts and labor manufacturer's warranty, we can still walk you through some troubleshooting steps that may help you. If you still have the TV, we would be more than happy to try to help. In order for us to better assist you, please reach out to us at tclsocial@tcl.com with your contact information and description of what you are experiencing, and someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Either defected or just poor product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this only a few weeks ago. Experienced a few instances of lag last week, and now having issues just pulling up the home screen to access streaming apps. Extremely disappointed in this product. I’ll be reaching out to customer support to figure out how I can get a refund.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Katrina,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at [email protected] with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
Keep ur money
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don't waste ur money the firestick works better ......
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. We are always looking for ways to improve, and your feedback is greatly appreciated! We will continue to make improvements to ensure our customers the best experience possible. If you ever need any assistance, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Enjoy!
Thank you,
Sara
TCL Customer Support
- Pros mentioned:Ease of use, Picture quality
Rated 5 out of 5 stars
EXCELLENT TCL SMART TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome Smart TV, never had any problems, nice picture, easy to use... My daughter is very happy with it.
I would recommend this to a friend Rated 2 out of 5 stars
Not very good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Junk returned it lousy tv . Do not buy not a good picture
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Jacob,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. Given the opportunity, we could have looked into this for you and tried to help resolve the problems you were experiencing. We hope that you reconsider us in the future! We will continue to work hard to provide our customers with the best experience and support possible. Best of luck!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
17 months and it doesn’t work anymore.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased the end of November 2020 and in March 2022 it became stuck on the startup screen. I called TCL for a fix and nothing worked. They recommended I have a technician come out and fix it. I won’t by a TCL ever again.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Dustin,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this definitely does not sound normal for one of our TVs. Our TVs are carefully designed and engineered to give our customers years of entertainment. Our TVs do come with a 1-year parts and labor manufacturer's warranty for those rare times that defects occur. In cases like this, if you purchased an extended warranty, you may want to reach out to see if you can file a warranty claim through the extended warranty company. Furthermore, if you purchased using a credit card, some credit card companies also provide additional coverage. We will continue to make improvements to ensure our customers the best experience possible.
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
TCL
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Your tv don’t have Disney access. Heck!!!!!!!!!!!!
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. The Disney+ streaming app is indeed one of the many available streaming apps on this Android TV. We would love the opportunity to look into this for you to see if we can assist you. Please reach out to us at [email protected] with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
ATT TVNow not supported on android TV
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Partially my fault but this android tv does not have an agreement with ATT TV. (Which I don’t know) So it was worthless to me. I thought all TCL TVs were Roku but I was wrong and now I know. Make sure you know what apps work with android TV verse Roku.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Bob,
Thank you for taking the time to provide your feedback. We're sorry to hear about your experience. The AT&T app is not currently an available streaming app on this Android TV. However, this TV has access to 5,000+ apps with over 500,000 TV shows and movies available through the Google Play Store.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Not that good
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not worth it, got it for the bedroom, had a weird tone shift when in dark and light screens and could be very annoying. I upgraded to a LG Nano and that was almost double the price but well worth it and PS5 ready with HMBI 2.1
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Noray,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. . Given the opportunity, we could have looked into this for you and tried to help resolve the problems you were experiencing. We hope that you reconsider us in the future! We will continue to work hard to provide our customers with the best experience and support possible. Best of luck!
Thank you,
Sara
TCL Customer Support