Customer Ratings & Reviews
- Model:
- 50S434
- |
- SKU:
- 6422761
Customer reviews
Rating 4.5 out of 5 stars with 3122 reviews
(3,122 customer reviews)Rating by feature
- Picture Quality4.5
Rating 4.5 out of 5 stars
- Sound Quality4.3
Rating 4.3 out of 5 stars
- Brightness4.5
Rating 4.5 out of 5 stars
Customers are saying
Customers praise the 50" Class 4 Series LED 4K UHD Smart Android TV for its exceptional picture quality, affordable price, and simple setup process. Many users rave about the stunning visuals and vibrant colors, while others appreciate the value for money it offers. The Android TV operating system is also well-received for its user-friendly interface and access to streaming services.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Picture quality
Rated 4 out of 5 stars
Great tv minor downsides
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great picture and has plenty of apps that you can download. Perfect for a livingroom and bedroom tv. Sometimes the response time to the remote is a little delayed and you have to hold the power button down and then select power off to completely shut it off. Overall a great tv for the price!
I would recommend this to a friend Rated 1 out of 5 stars
Internet jssues
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Somehow the Ethernet connection is less than half the speed of Wifi (which isn't great to begin with). Called tech support, they told me "if you're getting WiFi nothing is wrong with the TV" and then hung up on me. Beware.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Phaedrusnyc,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Do not waste your money.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst TV I have ever owned. Owned it just a year and already replacing it. All apps crash. TV restarts randomly. Color and sound are junk. Buy any other TV.
No, I would not recommend this to a friendRated 1 out of 5 stars
Don’t buy it tbh
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was a cool tv for sure and inexpensive even for 4K but only after owning it for three months all the HDMI ports became inoperable. The reason I got that tv was for gaming and now I can’t even do that on it.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Jack,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with the HDMI ports on your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Poor back lighting
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The backlighting on the TV is very poor.there is very visible and noticeable discoloration in the top center of the TV. If I knew it was going to look like this I would have spent more money. I would not recommend.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Dave,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. We would be more than happy to look into this and evaluate what you are seeing. In order for us to assist we first need to gather more information. Please reach out to us at [email protected] with your contact information and a description of what you are experiencing, and someone will get back to you as soon as possible.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Crap to set up. Android tv is bad.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought for my parents. I thought it was a roku TV. Android tv does not have a satellite option for setup, and cannot get through to TCL help on how to get the channels. Do not get an android tv....
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi dustad,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble setting up your TV. We would love the opportunity to look into this for you to see if we can assist you. Please reach out to us at [email protected] with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
DO NOT BUT
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The HDMI port does not work. As a result, I cannot watch my cable TV. The pre-installed apps works because I can watch on my wifi. I would not recommend this TV. I've only had it for 5 months
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi MsBee,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this does not sound normal for one of our TVs. Our TVs are carefully designed and engineered to give our customers years of entertainment. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
- Pros mentioned:Color, Picture quality
Rated 5 out of 5 stars
Best buy ever
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So i got this tv during the holiday season of 2020, and i absolutely love it! The color the sound. The fact that i can connect my phone to my tv is amazing! 10 out of 10, would definitely recomend
I would recommend this to a friend Rated 1 out of 5 stars
Horrible TV and Horrible service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible tv stopped working after a week and Best Buy won’t let me return. Next time I will order from Amazon because they allow returns!
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi David,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Usually love TCL
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far not happy. Was told disney plus was part of the app package and after set up it says it is not available for this deceive and also is not Play Protection certified by google.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Jonman,
Thank you for taking the time to provide your feedback. The Disney Plus streaming channel is indeed available in the Google Play Store on the TV. You would need to go to more apps and search/download any addition streaming channels you want. If you need any further assistance, please reach out to us at [email protected] with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Poor quslity
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pixels on the TV started to wear after only watching this TV after 4-5 times over a one month span.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at [email protected] with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Not Happy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I am not happy with this purchase!!! It was supposed to be in excellent condition. There is no controller, manual, legs, etc.... This is BULL!!!!
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience with your open-box item. We would love the opportunity to look into this for you to see if we can assist you. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Poor quality
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible turns off on its own, trouble connecting to WiFi, activating the sleep timer is an absolute chore. Spend the extra money and get a quality tv. TRASH!
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this does not sound normal for one of our TVs. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
LaJuan
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased this TV for my mother's birthday. Tv only worked for 1 week. My mom tried to exchange it and customer service refused because she threw her box away.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this definitely does not sound normal for one of our TVs. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at [email protected] with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Stopped wotking after 25 minutes.
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.this stopped working after 25 minutes of watching it. YES 25 minutes of watching a brand new TV. returned it. would not turn on. would not reset. Nothing!
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi HRMD,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this does not sound normal for one of our TVs. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition. Given the opportunity, we could have looked into this for you and tried to help resolve the problems you were experiencing. We hope that you reconsider us in the future! We will continue to work hard to provide our customers with the best experience and support possible. Best of luck!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
TCL TV
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I wouldn’t buy this tv again. I had not had it even two years and the picture went out.
No, I would not recommend this to a friendRated 1 out of 5 stars
TCL 50’
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.DONT WASTE YOUR MONEY!! The worst tv I’ve ever own. The remote isn’t very responsive, the tv freezes and has to be reset on a weekly basis.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Cierra,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this does not sound normal for one of our TVs. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
What a Disappointment.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Honestly, cant really give a review being item was delivered Damaged! Right out the box assembled, what do you know " CRACKED SREEN".
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
We are truly sorry that your TV arrived damaged. All of our TVs and packing are designed to withstand the rigors of shipping, but sometimes things happen that are out of our control. We take great measures to ensure that the TVs we send out are in great working condition. In cases like this, we recommend you contact your retailer as soon as possible as they are the best equip to help you. If you get a replacement TV and you would like help setting up your TV, we would be more than happy to walk you through the process. Simply reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. We look forward to helping you get started!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Horrible Experience
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound did not work. had to return it myself to the store. Quite a waste of effort, time and money
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Isae,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this definitely does not sound normal for one of our TVs. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition. Given the opportunity, we could have looked into this for you and tried to help resolve the problems you were experiencing. We hope that you reconsider us in the future! We will continue to work hard to provide our customers with the best experience and support possible. Best of luck!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
No Zoom
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This TV does not have zoom button and did not fix my tv watching lifestyle. I returned and was giving a better quality tv for Christmas.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. Given the opportunity, we could have looked into this for you and tried to help. We hope that you reconsider us in the future! We will continue to work hard to provide our customers with the best experience and support possible. Best of luck!
Thank you,
Sara
TCL Customer Support