Customer Ratings & Reviews
- Model:
- 50S434
- |
- SKU:
- 6422761
Customer reviews
Rating 4.5 out of 5 stars with 3122 reviews
(3,122 customer reviews)Rating by feature
- Picture Quality4.5
Rating 4.5 out of 5 stars
- Sound Quality4.3
Rating 4.3 out of 5 stars
- Brightness4.5
Rating 4.5 out of 5 stars
Customers are saying
Customers praise the 50" Class 4 Series LED 4K UHD Smart Android TV for its exceptional picture quality, affordable price, and simple setup process. Many users rave about the stunning visuals and vibrant colors, while others appreciate the value for money it offers. The Android TV operating system is also well-received for its user-friendly interface and access to streaming services.
This summary was generated by AI based on customer reviews.
Rated 1 out of 5 stars
Broke after 9 days!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It stopped showing picture after 9 days. Been dealing with tcl support, which is below subpar quality. Terrible christmas present!
I would recommend this to a friendBrand response from TCLExpert
Posted .Hello,
We're truly sorry to hear about your experience as this is not normal for one of our TVs. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition. We're glad to see that we are already in the process of helping you. If you need any further assistance, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
TV Freezing
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.When switching between inputs the TV has frozen multiple times. I had to unplug the TV from the outlet and it starts working again.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV freezing when changing inputs. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at [email protected] with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Poor quality
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not even a year in and it’s out. Screen goes black after displaying logo on and off.
No, I would not recommend this to a friend- Pros mentioned:Price
Rated 4 out of 5 stars
Good tv Good price
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I got this tv 4 years ago, it's a great tv but there is some cons!! I can't get back to the main screen to use the apps built in the tv. So i have to use the tv like a regular tv but overall it works good for the price i paid!
I would recommend this to a friend Rated 1 out of 5 stars
Not operational
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Received, not working. Not operational.not happy! Saved for camping trip never opened.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Jandbmab,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this does not sound normal for one of our TVs. We take great measures to ensure that the TVs we send out are in great working condition. Given the opportunity, we could have looked into this for you and tried to help resolve the problems you were experiencing. We hope that you reconsider us in the future! We will continue to work hard to provide our customers with the best experience and support possible.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Terrible Experience
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible experience from start to finish. Waited 1 hour for service. Help was non existent. Will NEVER go back!
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi tjones,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Busted Christmas
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought for my daughter for Christmas. Opened it today and it was busted. She was so disappointed. Taking it back tomorrow.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Crystal,
We are truly sorry that your TV arrived damaged. All of our TVs and packing are designed to withstand the rigors of shipping, but sometimes things happen that are out of our control. We take great measures to ensure that the TVs we send out are in great working condition. In cases like this, we recommend you contact your retailer as soon as possible as they are the best equip to help you. If you get a replacement TV and you would like help setting up your TV, we would be more than happy to walk you through the process. Simply reach out to us at [email protected] with your contact information and a description of what you need help with. We look forward to helping you get started!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Do not buy
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tv is just terrible in quality and picture, at the price i just save a little and bought a samsung.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi DanMan,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. We would love the opportunity to look into this for you to see if we can assist you. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
terrible
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.dont buy a tv from best buy. you wont get a remote or the tv stand. half used
No, I would not recommend this to a friendRated 1 out of 5 stars
Broken on delivery
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Only because I Received the product broken. I am waiting to return for exchange.
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi Johnny,
We are truly sorry that your TV arrived damaged. All of our TVs and packing are designed to withstand the rigors of shipping, but sometimes things happen that are out of our control. We take great measures to ensure that the TVs we send out are in great working condition. In cases like this, we recommend you contact your retailer as soon as possible as they are the best equip to help you. If you get a replacement TV and you would like help setting up your TV, we would be more than happy to walk you through the process. Simply reach out to us at [email protected] with your contact information and a description of what you need help with. We look forward to helping you get started!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Garbage
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It worked for 1 day. Then would not load any streaming apps. Garbage. In the process of switching for one that works
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Jake,
We're truly sorry to hear about your experience as this is not normal for one of our TVs. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition. We're glad to see that you are already in the process of getting a replacement. If you need any further assistance, please reach out to us at [email protected] with your contact information and a description of what you need help with. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Don’t recommend
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tv cuts off randomly. While watching tv it will cut off in the middle of a show several times.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Tlamont,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
My best Buy Experience.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.not happy! EverythinG went wrong from the installation refundd ing ND RESCHEDULING A NEW APPOINTMENT.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi vacu,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience with the retailer instillation. If you need any further assistance with the TV itself, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Frustrating
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Constantly having to reboot this TV because it stops streaming.
No, I would not recommend this to a friendRated 1 out of 5 stars
Man cave TV
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible picture in bright room. Must be in blackout room to see any show with low light in them.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. There are options available to adjust the picture settings to better fit your personal preference. If you need any further assistance, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
TCL
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not to happy with TV it is poor quality. Go a different brand
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. We are always looking for ways to improve, and your feedback is greatly appreciated! We will continue to make improvements to ensure our customers the best experience possible. If you need any further assistance, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Broke tv
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It was all busted up and no remote I didn't like it one bit got my money back.couldn't turn it on.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Pokey,
Thank you for taking the time to provide your feedback. We are truly sorry that your TV arrived damaged. All of our TVs and packing are designed to withstand the rigors of shipping, but sometimes things happen that are out of our control. We take great measures to ensure that the TVs we send out are in great working condition. We hope that you reconsider us in the future! We will continue to work hard to provide our customers with the best experience and support possible. Best of luck!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Waste of money
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It just stopped working tried to turn it on and even unplugged it but nothing
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
SCREEN
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Colors are REDDISH. SCREEN IS TO SOFT AND DARK. Tv did not distinguish colors correctly.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
You get what you pay for
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My TV stopped working three weeks after I bought it.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Lato,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this definitely does not sound normal for one of our TVs. Our TVs are carefully designed and engineered to give our customers years of entertainment. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at [email protected] with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support