Customer Ratings & Reviews

This is a good smart tv for the price, however, i just got an issue with it. I bought the tv 10mo ago & havent had any issues until now, which is the picture has gone out on it. Powers on but i have a black screen and cant do anything with it. Ive checked my connections and everything is as it should be. Im not worried the slightest bit because like with most all my electronics i buy i also buy the protection plan to go with the manufactures warranty. I get in-home service so nothing to be concerned about. The Geek Squad has taken card of me with prior purchases & i dont expect this will be any different.

Dies after 2 years of use. Will not turn on with remote nor power switch.

Works well but is a little laggy, you get what you pay for.

The TCL TV is great and has a great picture, however I would never buy a TV with Google operating system again! The Google operating system is very glitchy. It's such a hassle to get to the channel/app of interest that I bought a different TV three months later and this one is sitting on the floor in a spare bedroom unused. Waited too long to return hoping it would get better but it got worse so I wasted $350.

I love google tv one of the reasons when i turn on in the early morning starts on google tv not regular tv do not have to worry about sound level excellent price need to buy another one

I would not suggest this tv to anyone. I have had my tv for a little over 2 years and the screen stays an illuminated black when turning it on. I have to keep resetting the tv every time I use it in order to keep a picture. Sometimes it need to be reset over and over to get a picture. After researching this tv , it is a common problem and I guess I was lucky that this problem did not occur sooner, as most complained at the one year mark, which is right when this tv falls out of warranty. I get that this tv is cheap, but never in my life have I had a tv stop working. I will never buy another TCL brand, and I suggest you don’t either.

great for my sons gaming needs. Size was perfect for his vision.

TCL's are hit or miss. The tend to burn out very fast. Screen flickers, very fragile. Do not recommend unless you can't afford to get a Samsung, or Sony

I wouldn't purchase this product again. I should have returned it or done a warranty exchange when I had the opportunity. It has increasingly become laggy and has various technical issues that just grow over time. I've noticed it's been an issue for other owners of google TVs as well. Should have just gotten a cheap TV for how low quality and frustrating this product is.

Bought Dec 2022 but now 2024, Suddenly my unit stopped working. Tried resetting but did not work.

I bought this tv for my husband outdoor man cave and he loves it. We have 2 more TCL tvs so that speaks for itself you cant go wrong. And no issues at all.

Can't beat it for the price...would recommend for the price

Great tv however there are some horrendous connectivity issues. Don't get me wrong it does connect to the internet but if you turn off the tv and turn it back on it will show that it's connected to wifi but has no internet access. This same issue is even worse when connected through ethernet to router. It is extremely frustrating as it requires for me to disconnect from the tv and reconnect to get it to work again. I have a Vizio in my living room that we've had for YEARS and have never had an issue. The TV is incredible, however these issues are extremely frustrating when you expect the best from your purchase. I'm hoping that this is a software issue and it will be resolved in time but if nothing changes I ill be returning the unit and purchasing something else.

Good tv great picture but really bad sound need

It’s a good TV for the price. I wish I would have looked into the purchase before I bought it. I would have known more about what I was buying. I didn’t know it was Android. That’s strictly my own fault though.

TV looks great, functions well. Google TV is A+...

I was so happy when I got my tv, it was bigger than I thought, and I loved everything about it. 9 months later, whenever I turn on my tv, a black screen appears. I was so confused since I had no idea what was happening, then I realized that the tv got connected to my speaker but I couldn’t see anything. That’s when I realized that I can hear that the tv works but the screen doesn’t display anything. I clicked the YouTube button, and it worked, I was able to hear a video playing but there was no image. I was very disappointed because I wasn’t expecting something like that. Thanks to TCL tech support, I was able to “fix” that bug at first, but now, 11 months later, the same thing keeps happening. I turn on my tv, and there’s a black screen. I can things in the background but nothing is displayed on the screen, it’s black. I have to unplug it, wait a few seconds to turn it back on because it doesn’t display anything otherwise. I don’t know what else to do, it’s just annoying to have to worry about those things

This was a surprisingly great buy. The image is pretty great and sharp. It was affordable and just right size. I love that it has the Android TV OS. Since it seems like Nvidia shield has been abandoned, this is the next best thing.

Broke after me than two years. Remote wouldn't connect even with brand new batteries. Tech support asked all the dumb basic questions then said there was nothing they could do and i should replace it. On tv controls didn't work either.

Note mostly other reviews on Best Buy are very positive and five stars and positive with only another game just not being for me even pointing where it might be for others I suggest heeding this warning I have nothing good to say about this purchase Pure trash never go with a lower name brand tv again was buying this for a friend and against my advice they chose this one over a smaller Samsung because they wanted more size for the money major sacrifice right there and then they didn’t want the two year geek squad another thing I’d advise against well four months later they contact me wanting a copy of the reciept which we got because they said the tv stopped laying video would only Play audio Best Buy wouldn’t do a thing because we didn’t get the geek squad for this one and it was on my account they are actuallly a Best Buy total protection member btw but it was bought under my account not theirs and it should have been under tlc warranty they folllowed every step through tlc warranty and tlc did not honor or fix it