Customer Ratings & Reviews
- Model:
- 50S425
- |
- SKU:
- 6313062
Customer reviews
Rating 4.6 out of 5 stars with 2594 reviews
(2,594 customer reviews)Rating by feature
- Picture Quality4.5
Rating 4.5 out of 5 stars
- Sound Quality4.3
Rating 4.3 out of 5 stars
- Brightness4.4
Rating 4.4 out of 5 stars
Customers are saying
Customers highly value the 50" Class 4 Series LED 4K UHD Smart Roku TV for its exceptional picture quality, affordable price, and user-friendly setup process. Many customers rave about the stunning visuals and vibrant colors displayed on the TV, while others appreciate the convenience and functionality of the built-in Roku platform. However, some users have expressed concerns regarding the quality of the remote control, sound output, and occasional issues with Wi-Fi connectivity.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Remote control
Rated 1 out of 5 stars
Never buy open-box online!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV arrived on time but did not include power cord or remote. This was an open-box certified TV in "excellent" conditon, but the box only had the TV screen. So disappointed in this purchase. Never purchasing open-box items online again.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello Mrslozada,
Thank you for taking the time to provide your feedback. We're sorry to hear about your experiencing concerning your open-box item. We would love the opportunity to look into this for you and gather more information to see how we can best assist you. In order for us to better assist you, please reach out to us at [email protected] with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
TCL smart tv
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this after my RCA crapped out, i mainly use it for a gaming TV but it works good with the apps too
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi Dingo,
Thank you for taking the time to provide your feedback. We're happy to hear that you are enjoying your new TV! If you are using a newer console for gaming, you may want to change the HDMI input on the TV to 2.0 if you haven't already. To do this you would go to Home>Settings>TV inputs>Select the HDMI that your console is connected to>HDMI mode>2.0. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
dull picture
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.You get what you pay for. The picture is not sharp the color is less than amazing. The return window closed so it will do until I can find a better one.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi DextersDad,
Thank you for taking the time to provide your feedback. There are options available to adjust the picture settings to better fit your personal preference. You can access the Options menu on the TV by pressing the asterisk (*) button on your remote while watching content. Additionally, you can access expert picture settings by downloading the free Roku mobile app on a smartphone or tablet. The Roku mobile app works as a remote and allows you to access additional features like voice search, private listening, expert picture settings, and more. Hope this helps & happy viewing!
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
Works well
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The TV is good. What I don't like is using 2 different remote controls. If you don't mind that, it's a great deal. We've been using this TV for over a month.
I would recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your TV thus far! If you ever need any assistance, please reach out to us at [email protected] with your contact information and a description of what you need help with. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
TCL has problems
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this and had to have it replaced within first 6 months due to constantly shutting off. Dealing with TCL customer support is no walk in the park.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Lmbreeden,
We're truly sorry to hear about your experience as this is definitely not normal for one of our TVs. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition. We're glad to see that we are already in the process of helping you. If you need any further assistance, please reach out to us at [email protected] with your contact information and a description of what you need help with. Enjoy!
Thank you,
Sara
TCL Customer Support
- Cons mentioned:Remote control
Rated 2 out of 5 stars
No Manuel switches lose remote can’t use tv at all
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Can’t pair well with cable TV remote has no manual switch to even power on. Bestbuy doesn’t sell replacement remotes?
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Josh,
Our TVs are compatible with most Universal and cable remotes. Many Universal and cable box remotes can be programmed to control certain features on the TV. You can visit https://support.tclusa.com/tv-remote-codes for more information. This TV also has a physical power button located under the status light you can see on the front of the TV, right under the brand logo. Additionally, if you download the free Roku app on your phone you can use it to toggle power, toggle volume, use voice search, and private listening. Hope this helps!
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
TCL
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Tv was great at first now it’s lags and can barley keep up with remote/ disconnects from internet while watching shows
I would recommend this to a friendRated 2 out of 5 stars
It restarts suddenly while watching!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The remote and response by the TV are Slow, you press on Sound and nothing shows for a while, and then it displays the sound number. (Ex. The sound on 20 and you want to raise it to 25 you press the sound on the remote nothing shows up and then it shows 50). another issue is while watching the TV restarts without anyone touching the remote. Also, it restarts if you sometimes try to pause the program (On Disney, Netflix, Hulu ....).
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at [email protected] with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
- Cons mentioned:Remote control
Rated 1 out of 5 stars
Hate it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Spent hours just trying to get it set up. Not compatible with our cable system. Must use the cable remote and the cheap, tiny remote to turn it off. It is not a nice tv. So sorry we bought it
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Joni,
Thank you for taking the time to provide your feedback. Our TVs are compatible with most Universal and cable remotes. Many Universal and cable box remotes can be programmed to control certain features on the TV. You can visit https://support.tclusa.com/tv-remote-codes for more information. Furthermore, you can program the TV to turn on to a specific input by going to Home>Settings>System>Power>Power On>Select the input you would like the TV to turn on to. Hope this helps!
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
I originally ordered a vizio
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not the one I eventually ordered. Ordered a vizio but was cracked twice when received then was out of stock when I tried to replace
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi Doinme,
Thank you for taking the time to provide your feedback. We're sorry to hear about your initial ordering experience. We hope you are enjoying your new TV. If you ever need any assistance, please reach out to us at [email protected] with your contact information and a description of what you need help with. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
some trouble
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.kids not to happy at first had to set up a roku account to even get it to work but on the other hand it does come with disney+
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi mamaicequeen,
Thank you for taking the time to provide your feedback. In order to use the smart features of this Roku TV, you would need to complete the guided setup. This includes connecting to the Internet via WiFi, creating a Roku account (completely free), and activating the TV (completely free). If you need any further assistance, please reach out to us at [email protected] with your contact information and a description of what you need help with. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
Would not buy qgain
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It randomly comes on by itself although I have verified there are no sleep timers activated. Other than that its okay.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello Wondrful,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at [email protected] with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Rated 3 out of 5 stars
Lasted 1.5 years
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tv was purchased in June of 2020 and today it stopped working. Wont power on ir anything!
No, I would not recommend this to a friendRated 3 out of 5 stars
Basic Bedroom or average LR TV
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It may not have the fancy name, but it has the updates and what it needs to keep the teens and parents alike happy.
I would recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your TV thus far! If you ever need any assistance, please reach out to us at [email protected] with your contact information and a description of what you need help with. Enjoy!
Thank you,
Sara
TCL Customer Support
- Pros mentioned:Roku
Rated 1 out of 5 stars
A pain in the neck to get....
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I ordered this tv and went to pick it up... and it was damaged beyond repair... I was told it would take another week and a half to receive a replacement television. I got the replacement tv and it does work to my satisfaction.... I was not happy because I had to wait 3 weeks to get the tv i requested....
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi Kevin,
Thank you for taking the time to provide your feedback. We're sorry to hear about your experience regarding the delivery time of your TV. If you need any further assistance with the TV itself, please reach out to us at [email protected] with your contact information and a description of what you need help with. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
poor quality of materials
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Poor quality of the materials, arrived broken, this manufacturer will not be my first choice anymore
No, I would not recommend this to a friendRated 3 out of 5 stars
Some issues detected
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.There is an issue with the image. It's displaying shadows. Geek Squad coming out to investigate. Stay tuned
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Saltwill,
We're truly sorry to hear about your experience as this is definitely not normal for one of our TVs. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition. We're glad to see that Geek Squad is already in the process of helping you. If you need any further assistance, please reach out to us at [email protected] with your contact information and a description of what you need help with. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
terrible audio sync problem
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I found great reviews for the video quality of this TV and the picture looks great but the audio is completely out of sync. At first I thought that only the ext audio output had the issue but even watching local hdtv stations from the antenna and listening through the TV speakers you'll hear/see the lag. If you search online for the TCL model and soundbars issues, you'll see the red flags. TCL support will always claim they've never heard of the problem and have you do all kinds of things, but nothing will work. People say that the Roku software might be the issue but I'm not seeing any fixes.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi quispietwelve,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with audio sync on your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at [email protected] with your contact information and reference this review, and someone will get back to you right away.
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
This TV is pretty basic
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Color was always looking dim, the roku apps especially for prime were not as sophisticated as the firestick for example. You are better off buying a slightly more expensive TV. I took it back and got a hisense 55 inch for 400 bucks. I tried a firestick on it and it wouldn't switch to the firestick when I hit the home button on the firestick control. Unlike other tv's I've had or used.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Mryan,
Thank you for taking the time to provide your feedback. We're sorry to hear that you did not have the same great experience that a majority of our customers report having. This TV typically produces a great picture. Given the opportunity, we could have looked into this for you and tried to help resolve the problems you were experiencing. We hope that you reconsider us in the future! We will continue to work hard to provide our customers with the best experience and support possible. Best of luck!
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
It’s okay
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV is okay but Sony and Samsung is better. I would say that TCL is better than Vizio though!
No, I would not recommend this to a friend