Customer Ratings & Reviews
- Model:
- 50S425
- |
- SKU:
- 6313062
Customer reviews
Rating 4.6 out of 5 stars with 2594 reviews
(2,594 customer reviews)Rating by feature
- Picture Quality4.5
Rating 4.5 out of 5 stars
- Sound Quality4.3
Rating 4.3 out of 5 stars
- Brightness4.4
Rating 4.4 out of 5 stars
Customers are saying
Customers highly value the 50" Class 4 Series LED 4K UHD Smart Roku TV for its exceptional picture quality, affordable price, and user-friendly setup process. Many customers rave about the stunning visuals and vibrant colors displayed on the TV, while others appreciate the convenience and functionality of the built-in Roku platform. However, some users have expressed concerns regarding the quality of the remote control, sound output, and occasional issues with Wi-Fi connectivity.
This summary was generated by AI based on customer reviews.
Rated 2 out of 5 stars
Buyer Beware
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After reading the reviews and from others that own this brand I decided to purchase one. The picture quality is horrible I've made several adjustments and cannot get a clear picture. It's blurry on most channels live TV and Roku. I threw away the box and can't return, very, very disappointed. I own an Insignia should have stayed with that brand, outstanding TV.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Betty,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at [email protected] with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
Should have brought other brand
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If I could have returned it I would, not so happy with the color and some programs I cannot make lighter
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Teebaby23,
Thank you for taking the time to provide your feedback. There are options available to adjust the picture settings to better fit your personal preference. You can access the Options menu on the TV by pressing the asterisk (*) button on your remote while watching content. Additionally, you can access expert picture settings by downloading the free Roku mobile app on a smartphone or tablet. The Roku mobile app works as a remote and allows you to access additional features like voice search, private listening, expert picture settings, and more. Hope this helps & happy viewing!
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
Ok TV for the price
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Picture is not as sharp as it could be. Also, when watching X Finity streaming sometimes TV zooms into picture showing heads only. I need to turn TV off to reboot and then it is ok.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Monkeygirl,
There are options available to adjust the picture settings to better fit your personal preference. You can access the Options menu on the TV by pressing the asterisk (*) button on your remote while watching content. Additionally, you can access expert picture settings by downloading the free Roku mobile app on a smartphone or tablet. The Roku mobile app works as a remote and allows you to access additional features like voice search, private listening, advanced picture settings, and more. Hope this helps & happy viewing!
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
Quality to Price
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best entry level TV, for the money, period. Great Roku feature operating system installed inside TV.
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi jwjones71,
Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your TV thus far! If you ever need any assistance, please reach out to us at [email protected] with your contact information and a description of what you need help with. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
No roku
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I wasn't feeling this one so I took it back and got a 49 inch lg which works alot better
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Bigman,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this definitely does not sound normal for one of our TVs. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition. Given the opportunity, we could have looked into this for you and tried to help resolve the problems you were experiencing. We hope that you reconsider us in the future! We will continue to work hard to provide our customers with the best experience and support possible. Best of luck!
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
Decent tv for price
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Picture quality is not great , not easy to use . Roku, is not easy to use and everything costs money .
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Frank,
Thank you for taking the time to provide your feedback. There are options available to adjust the picture settings to better fit your personal preference. You can access the Options menu on the TV by pressing the asterisk (*) button on your remote while watching content. Additionally, you can access expert picture settings by downloading the free Roku mobile app on a smartphone or tablet. The Roku mobile app works as a remote and allows you to access additional features like voice search, private listening, expert picture settings, and more. Furthermore, our TVs, once connected to the Internet, give you access to thousands of streaming channels and over 500,000 movies and TV episodes. However, there are some streaming channels that require subscriptions, pay-per-view, rental, or purchases to view their content. There is also a lot of free content, such as the Roku channel which offers a variety of free movies. You can find the "featured free" menu option from the home screen that will show you free content. You can also go to Home>Streaming Channels>Top Free to find even more free content. Hope this helps!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
You get what you pay for
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I guess the people that rated this highly never had a good television before. Considering the advancement of television technology it almost doesn't make sense to pay top dollar for something like Aquos, but once you own a tv of this stature you realize you should have spent the money. I previously owned three 43" LEDs, two Insignia and one LG tvs. All three pictures and audios were leaps and bounds better than this TCL. The tv is gray washed like there is a film over the video. You can tune away the gray but the picture still is pretty bad. Also, the audio is about as garbage can as you can get. Digital audio is bad to boot, but this is super tinny. At 10 you can't hear anything, and 25 the tv is blaring and sound is distorted. Also, audio settings make fine tuning the set up with a sound system a little difficult. I wouldn't recommend this TV and honestly can't wait for it to break so I can buy a better one.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at [email protected] with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
It okay
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The color and contrast not bad. The actual tv does not look bad but roku as the software not appealing
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Imyka,
There are options available to adjust the picture settings to better fit your personal preference. You can access the Options menu on the TV by pressing the asterisk (*) button on your remote while watching content. Additionally, you can access expert picture settings by downloading the free Roku mobile app on a smartphone or tablet. The Roku mobile app works as a remote and allows you to access additional features like voice search, private listening, expert picture settings, and more. Hope this helps & happy viewing!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
TCL HAS A THE WORST WARRANTY SERVICE EVER
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.BOUGHT A TCL 50" LED 4 SERIES 2160 SMART 4K UHD TV WITH HDR- ROKU TV WORKED GREAT FOR AWHILE. BEST BUY CAN'T SERVICE IT FOR A YEAR !!! THE ONLY BRAND THEY CAN'T SERVICE. HMMMMM NOBODY TOLD ME THAT WHEN I PURCHASED THE GEEK SQUAD WARRENTY. SOUNDS FISHY DOESN'T IT YOU ARE ON YOUR OWN . TCL CAN'T GET PARTS AFTER SCHEDULING A SERVICE APPOINTMENT WHICH THEY CAN'T KEEP? EVERYBODY GETS YOUR MONEY … DON'T BUY TCL AND CONSIDER ALL POINTS OF A WARRENTY NO MATTER WHERE OR WHO YOU FROM
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
We're truly sorry to hear about your experience as this is definitely not normal for one of our TVs. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at [email protected] with your contact information and reference this review, and someone will get back to you right away.
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
Good tv. Poor remote
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Like the summary says. No real complaints just the remote feels cheap and almost not there.
I would recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your TV thus far! If you ever need any assistance, please reach out to us at [email protected] with your contact information and a description of what you need help with. Enjoy!
Thank you,
Sara
TCL Customer Support
- Pros mentioned:Price
Rated 2 out of 5 stars
Great price
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good bang for your buck.would recommend it to A friend
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi Raheem,
Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your TV thus far! If you ever need any assistance, please reach out to us at [email protected] with your contact information and a description of what you need help with. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
Nice TV for the price
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great. I was expecting the picture to be really vivid. It’s good but I expected great.
I would recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. There are options available to adjust the picture settings to better fit your personal preference. You can access the Options menu on the TV by pressing the asterisk (*) button on your remote while watching content. Additionally, you can access expert picture settings by downloading the free Roku mobile app on a smartphone or tablet. The Roku mobile app works as a remote and allows you to access additional features like voice search, private listening, expert picture settings, and more. Hope this helps & happy viewing!
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
TCL Smart TV
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Too bad that I didn’t notice that Amazon was not listed. Had to purchase a Firestick.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. The Prime Video streaming channel is one of the thousands of streaming channels offered through the Roku Channel Store. You can also visit www.roku.com/whats-on to see other streaming channels Roku offers. Hope this helps!
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
Fear
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good tv for the price picture was not bad sound was ok
I would recommend this to a friendRated 3 out of 5 stars
It Was OK
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My tv got returned because not even 30 days the screen was discoloring.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi ET05,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this definitely does not sound normal for one of our TVs. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition. Given the opportunity, we could have looked into this for you and tried to help resolve the problems you were experiencing. We hope that you reconsider us in the future! We will continue to work hard to provide our customers with the best experience and support possible. Best of luck!
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
Not impressed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not impressed at all. Roku or Tosiba(sp) is so much better.
No, I would not recommend this to a friendRated 1 out of 5 stars
Terrible and beware!!!! Don't belief salesperson
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I heavily rely on reviews. Used it for 4 hours and the screen started flashing red splotches. I always go name brand Samsung. But sales person persuaded us into persuaded us to try tcl cause TVs have come so far he said. He said these are top brands in China. Well leave these in China my suspicion was correct you buy you get cheap. Always been my way of thinking and never has failed me. Very disappointed now I have to box the darn thing back up and take it back just alot extra work to get a good TV.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Chanchan99,
We're truly sorry to hear about your experience as this is definitely not normal for one of our TVs. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition. . If you still have the TV, we would be more than happy to try to assist you. In order for us to better assist you, please reach out to us at [email protected] with your contact information and reference this review, and someone will get back to you right away.
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
It’s ok too slow
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s ok no buttons in the tv and it’s hard to use if no remote
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. There is a physical power button located at the bottom center of the TV, under the brand logo. Additionally, you can download the free Roku mobile app on your Smartphone or tablet to use as a remote. Through the Roku mobile app, you gain access to power toggle, volume toggle, private listening, voice search, and more. Hope this helps!
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
tv
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.like insignia better can't get the color and settings correctly
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi mamn,
Thank you for taking the time to provide your feedback. There are options available to adjust the picture settings to better fit your personal preference. You can access the Options menu on the TV by pressing the asterisk (*) button on your remote while watching content. Additionally, you can access expert picture settings by downloading the free Roku mobile app on a smartphone or tablet. The Roku mobile app works as a remote and allows you to access additional features like voice search, private listening, expert picture settings, and more. Hope this helps & happy viewing!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Don’t waste your money
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I regret buying this TCL tv. My friend warned me they are no good now and they are not, actually a terrible cheaply made TV. I purchased this in April. The screen started bleeding colors from one corner in August. Best Buy had me call TCL, they had me send them a picture and said they would come and fix it. Then a few days later told me they are not going to even come to fix because it appears screen is cracked from the picture! It must have came that way because we did not crack it. I know these are not that expensive, but I expected to last more than a few months! I will never buy another TCL product again! They are cheaply made at this point. I recommend you spend a few extra dollars on another brand like I’m going to do and don’t waste your money.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Nita,
We’re sorry to hear that you're having issues with your TV. Regrettably, physical damage would not be covered by the manufacturer's warranty. You can visit https://www.tclusa.com/support/warranty to find more information on our warranty requirements and limitations. With situations like this, we encourage you to check with the retailer you purchased from to see if they cover this type of issue with the TV. Additionally, if you purchased an extended warranty, you may want to reach out to see if you can file a warranty claim through the extended warranty. Furthermore, if you purchased using a credit card, some credit card companies also provide additional coverage. Hope this helps!
Thank you,
Sara
TCL Customer Support