Customer Ratings & Reviews
- Model:
- 50S425
- |
- SKU:
- 6313062
Customer reviews
Rating 4.6 out of 5 stars with 2594 reviews
(2,594 customer reviews)Rating by feature
- Picture Quality4.5
Rating 4.5 out of 5 stars
- Sound Quality4.3
Rating 4.3 out of 5 stars
- Brightness4.4
Rating 4.4 out of 5 stars
Customers are saying
Customers highly value the 50" Class 4 Series LED 4K UHD Smart Roku TV for its exceptional picture quality, affordable price, and user-friendly setup process. Many customers rave about the stunning visuals and vibrant colors displayed on the TV, while others appreciate the convenience and functionality of the built-in Roku platform. However, some users have expressed concerns regarding the quality of the remote control, sound output, and occasional issues with Wi-Fi connectivity.
This summary was generated by AI based on customer reviews.
Rated 1 out of 5 stars
Coil whine
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this TV a week and now it has been returned. The reason? Coil whine can be heard behind the TV.
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi samven582,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. This is definitely unusual behavior for one of our TVs. Given the opportunity, we could have looked into this for you and tried to help resolve the problems you were experiencing. We hope that you reconsider us in the future! We will continue to work hard to provide our customers with the best experience and support possible. Best of luck!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Bad experience
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awful sound delay on the tv no matter what input or app I was using. Had to return it and was told these were bad tv’s
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Louie,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. This is definitely not normal behavior for one of our TVs. Given the opportunity, we could have looked into this for you and tried to help resolve the problems you were experiencing. We hope that you reconsider us in the future! We will continue to work hard to provide our customers with the best experience and support possible. Best of luck!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
DONT BUY A TCL
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.THE TV WENT INTO RECOVERY MODE AND CANT GET ASSISTANCE FROM ANYONE WENT TO BESTBUY AND THERE ONLY SOLUTIONS WAS TO BUY A NEW TV !
No, I would not recommend this to a friendRated 1 out of 5 stars
Bad TV
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This TV is garbage. I guess you get what you pay for. Must reconnect WIFI every time we turn it on. Pictures not the best either
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Ryan,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at [email protected] with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
No
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This company isn’t good the tv worked for a month I bought it in November and I still haven’t seen a service tech
No, I would not recommend this to a friendRated 1 out of 5 stars
Crap
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got in in April 20 already dead on 11/10 Unfortunately I didn’t buy a plan. Buy the plan, you will have problems guaranteed.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Baba,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at [email protected] with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Needs work
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TCL has a lot of work to do for their volume settings. Commercials WAY louder than programming and no adjustments allowed.
No, I would not recommend this to a friendRated 1 out of 5 stars
Sometime the TV will not turn on , Like Now !
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Tv , does not want to turn on sometimes even after unplugging it .. I dislike it because this problems keep repeating
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Fred,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at [email protected] with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
No video after a month
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I can hear the audio, but there’s only backlight And no video. It’s only been a month, have to contact tcl now! Angry!
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Tony,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at [email protected] with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Most likely had a dead.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For the price for a 4ktv sounded great, but maybe received a dud. Kept overheating and had to do multiple resets.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Tbahe,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this definitely does not sound normal for one of our TVs. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at [email protected] with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Audio issues
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had the TCL 2.5 months, audio out of sync with video. Unable to fix...no wonder returnable timeline is very short
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi JoeH,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with audio sync on your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at [email protected] with your contact information and reference this review, and someone will get back to you right away.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Good for length of time it worked!
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Of course the time frame for return is over in Jan. It is now March 17 and the tv no longer has a picture!!!
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi BAM55,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at [email protected] with your contact information and reference this review, and someone will get back to you right away.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
This tv sucks
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It never works. The apps dont work half the time. The tv turns off and on on its own.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Amber,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at [email protected] with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Flickering screen
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Started flickering year after a purchase. Waste of money.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Kcda,
Thank you for taking the time to provide your feedback. We're truly sorry to hear that you seem to be having some trouble with your TV. Our TVs are designed to give our customers years of entertainment and enjoyment. While our TVs do come with a 1-year parts and labor manufacturer's warranty, we can still walk you through some troubleshooting steps that may help you. If you still have the TV, we would be more than happy to try to assist you. In order for us to better assist you, please reach out to us at [email protected] with your contact information and description of what you are experiencing, and someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
- Pros mentioned:Ease of use, Picture qualityCons mentioned:Remote control
Rated 4 out of 5 stars
Great TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Tv has a great picture and easy to setup, I have it going through my Denon receiver so sound is good that way. The remote is too small especially for my big hands, I mostly use the Tivo remote turn it off and on. unless to i watch Sling or something. Needs a better remote. Luckily I am a electronics person. SO it was very easy to hook up . Didn't need to adjust it out of the box. I tried and Movie worked great.
I would recommend this to a friend Rated 1 out of 5 stars
Terrible
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible don’t like it missing pieces I wouldn’t order again
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Nene,
Thank you for taking the time to provide your feedback. This is rather unusual, as this new TV comes with two feet with screws to secure them, a power cord, a Roku remote with batteries, and a quick start guide. We would love the opportunity to look into this for you and gather more information to see how we can best assist you. In order for us to better assist you, please reach out to us at [email protected] with your contact information and reference this review, and someone will get back to you right away.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Unlike with the product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not have great resolution and image. Bad inversion
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Vane,
There are options available to adjust the picture settings to better fit your personal preference. You can access the Options menu on the TV by pressing the asterisk (*) button on your remote while watching content. Additionally, you can access expert picture settings by downloading the free Roku mobile app on a smartphone or tablet. The Roku mobile app works as a remote and allows you to access additional features like voice search, private listening, expert picture settings, and more. Hope this helps & happy viewing!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Disappointing
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Annoying bright flashing status light. Returned asap.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Cube,
Thank you for taking the time to provide your feedback. The Standby LED typically flashing when the TV is trying to find an Internet connection. Given the opportunity, we could have looked into this for you and tried to help resolve the problems you were experiencing. We hope that you reconsider us in the future! We will continue to work hard to provide our customers with the best experience and support possible. Best of luck!
Thank you,
Sara
TCL Customer Support
- Pros mentioned:Picture quality
Rated 4 out of 5 stars
Good TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is a nice Tv. Pros: Good picture quality Nice amount of apps Good number of peripheral ports. Cons: Tv randomly gets hot and over heats, especially in the summer. Tv will usually disconnect from the Wi-Fi every time you turn it of.
I would recommend this to a friend - Pros mentioned:Price
Rated 4 out of 5 stars
Decent
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This TV lasted me almost 3 years. The backlight just went out on it so I’m off to buy another TV. It did really good while it lasted. Sometimes it would freeze and turn itself off and back on but other than that it was a decent TV for the price.
I would recommend this to a friend