Appliances Presidents’ Day SaleEnds 2/25. Limited quantities. No rainchecks.Shop now

Skip to contentGo to Product SearchGo to Footer
Main Content

Customer Ratings & Reviews

Loading...

Customer reviews

Rating 4.5 out of 5 stars with 658 reviews

Rating Filter

Rating by feature

  • Picture Quality

    Rating 4.6 out of 5 stars

  • Sound Quality

    Rating 4.1 out of 5 stars

  • Brightness

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

90%would recommend to a friend

Customers are saying

Customers enjoy the 50" Class 5 Series LED 4K UHD Smart Roku TV for its excellent picture quality, affordable price, and user-friendly setup. Many customers appreciate the built-in Roku feature, which offers a wide variety of streaming options. However, some customers have expressed concerns about the remote control buttons getting stuck, as well as issues with the screen, viewing angles, durability, and color accuracy.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 25 Showing 481-500 of 658 reviews
  • Pros mentioned:
    Picture quality

    Rated 2 out of 5 stars

    Built in apps are broken

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this TV because my TV finally stopped working. The picture is great when using cable. When using the built in apps, the tv began having a line of frozen pixels on the top. When I exited the app, the line would go away. This happened in both Netflix and Hulu. I checked forums online and others experienced the same. Some stated they factory reset the TV and the issue went away for a while but came back. I decided I wasn't going through the hassle after only owning the TV a couple days. Returned the TV and bought from a different manufacturer.

    No, I would not recommend this to a friend
    • Brand response from TCLExpert
      Posted .

      Hi Raymond,

      Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this definitely does not sound normal for one of our TVs. Given the opportunity, we could have looked into this for you and tried to help resolve the problems you were experiencing. We hope that you reconsider us in the future! We will continue to work hard to provide our customers with the best experience and support possible. Best of luck!

      Thank you,

      Sara
      TCL Customer Support

  • Rated 4 out of 5 stars

    Great value for our money

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We were looking for a TV on a budget. This TV has everything we were looking for. It was a great find. The picture can be a little bit dark but not enough to make a real difference. That’s probably a personal preference thing too.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 3 out of 5 stars

    Ok

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tv is nice, but freezes up at times and makes a high ptch squel sometimes randomly. Been working with support but still no fix.

    I would recommend this to a friend
    • Brand response from TCLExpert
      Posted .

      Hi Whitewolf34,

      Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at [email protected] with your contact information and reference this review, and someone will get back to you right away.

      Thank you,

      Sara
      TCL Customer Support

  • Rated 5 out of 5 stars

    Great TV

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The wide color gamut with the Dolby Vision gives the picture a wow effect.With the 120hz motion makes the action scenes smooth and same with sports.This 5 series TCL was released in August 2019. I bought this for $300 on sale and it is awesome.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Product (& Value ! ) Fits our needs >!<

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The screen is crystal-sharp, the control is simple & clean. and Roku gives new (to us) options & experiences, Even our old friend 'Pandora' is available, and easier than ever to use.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 2 out of 5 stars

    Not native 120hz like the site suggests

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this because the specs listed a native refresh rate of 120hz. The native refresh rate is only 60hz and the support on the TCL sites explains how it uses enhancements to achieve 120hz. The specs on this site need to be changed, but other than that it’s a great TV for the price.

    No, I would not recommend this to a friend
    • Brand response from TCLExpert
      Posted .

      Hi Alan,

      Thank you for taking the time to provide your feedback. We're truly sorry that there may be an error in the specifications. We are currently in the process of updating information. If you need any further assistance, please reach out to us at [email protected] with your contact information and a description of what you need help with. Enjoy!

      Thank you,

      Sara
      TCL Customer Support

  • Rated 5 out of 5 stars

    Good tv for bedroom

    |
    |
    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this tv the Roku interface is really good app store has good selection in fact there's some apps I can't find on Google tv like adult swim channel also there's private channels you can add that aren't on the Roku store

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Happy so far

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have had for about a month and am happy so far. We had one issue with everything turning grayscale on us, but all good now. The Roku TV is not very good with buffering all the time. Would recommend this TV though.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Makes me choose between Roku and Apple TV device

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my TCL TV, but there is one issue. I can’t easily switch between the built-in Roku functionality and my 4K Apple TV device. It forces me to choose one over the other. I chose Roku, but I wish I didn’t have to.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Outstanding Picture!

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love TCL Roku TV’s! This is my 3rd for the bedroom. Already own a 65” and 55” Series 6 TCL Roku TV’s. This Roku interface is perfect for all my streaming needs. Have not had cable tv for over 2 1/2 years. Love, Love, Love!!!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great 4K TV for the price!

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This TV is excellent and for the price it's a great value for a 4K tv. My only gripe is viewing the TV anywhere but straight on has a washed out look. But otherwise I would definitely recommend this tv!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Superb Value, Great Specs and Roku Too!

    |
    |
    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Outstanding build quality, attractive design and that superb Roku interface. This set is good as others I recently bought costing twice as much. I am switching to all TCL TVs as my others need replacement.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great tv

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great tv for the price, there is a black smudge on my screen from where paint rubbed off in the manufacturing process. It's very hard to notice

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good value of money

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought it on 2019 Thanksgiving. Good performance so far. I'm using my Xbox one x with it. Smoother gaming performance than other TVs near this price I have used.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect apartment tv

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have been so happy with this tv purchase. It's a great size for our apartment and was so, so simple to set up and start watching. The Roku interface is really intuitive. Unbelievable value.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good TV

    |
    |
    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really like it, there are only a few times when there seems to be some odd lag or crashing but I think that is more our wifi related than product related.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good TV, Good Value

    |
    |
    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good value tv. The only issue I take with it is the unnecessary ads that take up the tv space. I don't like having to see ads while on the homepage of my own purchased tv.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice picture

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I think that all TV should have live streaming capabilities and some cable channels like this one did best buy has great costomerservice and door side curb service thank you best buy

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    So easy to set up!

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These sets have all your favorite channels and links to networks already installed or access. I now own four TCL sets for home and office monitor use. Excellent value for the money.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Beautiful picture

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Replacement for a 4 1/2 year old 50 inch Samsung tv which konked out. Like that this company makes all the parts itself. Installed 7/26/20 so we shall see how long it lasts.

    I would recommend this to a friend