Customer Ratings & Reviews
- Model:
- 50S525
- |
- SKU:
- 6358908
Customer reviews
Rating 4.5 out of 5 stars with 658 reviews
(658 customer reviews)Rating by feature
- Picture Quality4.6
Rating 4.6 out of 5 stars
- Sound Quality4.1
Rating 4.1 out of 5 stars
- Brightness4.6
Rating 4.6 out of 5 stars
Customers are saying
Customers enjoy the 50" Class 5 Series LED 4K UHD Smart Roku TV for its excellent picture quality, affordable price, and user-friendly setup. Many customers appreciate the built-in Roku feature, which offers a wide variety of streaming options. However, some customers have expressed concerns about the remote control buttons getting stuck, as well as issues with the screen, viewing angles, durability, and color accuracy.
This summary was generated by AI based on customer reviews.
Rated 5 out of 5 stars
TCL 50 inch
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Solid performance, reasonable price. No issues to report.
I would recommend this to a friendRated 5 out of 5 stars
Dream on a budget.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This TV is far more amazing than I had anticipated!
I would recommend this to a friendRated 3 out of 5 stars
Fair size tv & quality
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Went from a 48 to this 50 thinking there would be a difference in quality. TV is only average & nothing special about it. Decided to go for the 65 BX instead and what a drastic difference.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi AntMan,
Thank you for taking the time to provide your feedback. We have taken note and will forward this information on to the appropriate team members. We are always looking for ways to improve, and your feedback is greatly appreciated! We will continue to make improvements to ensure our customers the best experience possible.
Thank you,
Sara
TCL Customer Support
Rated 5 out of 5 stars
Busy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good help with busy store. Helped immediately. That’s it.
I would recommend this to a friendRated 3 out of 5 stars
Clicking noise
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.standard settings, picture ok for the price. However, makes loud clicking noise when changing channels. Tried all solutions found on web, no success at all. if clicking doesn't bother you, buy it. Otherwise, it is annoying piece of crap.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi inky,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at [email protected] with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
- Pros mentioned:Ease of use
Rated 2 out of 5 stars
Horizontal pixels after 1 week
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I took it back and traded for another tv. It was very poor quality picture and brightness. Easy to use. Horizontal pixels would not go away.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello Grandma,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this definitely does not sound normal for one of our TVs. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at [email protected] with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
ok for a off brand
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just got the tv about 3 weeks ago. Am not impressed with it. The color isn't brilliant, kind of dull, but ok for off brand for a basement
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Maggie,
Thank you for taking the time to provide your feedback. There are options available to adjust the picture settings to better fit your personal preference. You can access the Options menu on the TV by pressing the asterisk (*) button on your remote while watching content. Additionally, you can access expert picture settings by downloading the free Roku mobile app on a smartphone or tablet. The Roku mobile app works as a remote and allows you to access additional features like voice search, private listening, expert picture settings, and more. Hope this helps & happy viewing!
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
odd its not as good as the 43 version
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.the 43in 5 series has no dirty screen "dark spots" like the 50in has but could be got a bad one IDK really,,,but love the 43in 5.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. This does not sound normal, and is not the experience we expect or want for our customers. We would be more than happy to look into this and evaluate what you are seeing. In order for us to assist we first need to gather more information. Please reach out to us at [email protected] with your contact information and reference this review, and someone will get back to you right away.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Worst TV I ever had.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Started out wonderful . But in end Worst Roku TV ever. 5.1 Surround sound worked till an update in first month of ownership . After that the sound was useless. It took me months to get ahold of TCL, left messages, emailed , no responses and then I was told by TCL was too long to get new set !! I returned after sympathy from Best Buy store Manager once they saw all my documentation of trying to contact TCL and all the headaches .. Roku is another one with too many updates that messes the established products in use already. I now have 3 USB units no longer working correct due to updates. To note I went thru 3 of these TCL sets and TCL had the nerve after promising a replacement to send a refurbished one that was worse than one I had for it did not work at all , no picture no sound, so no TV for another week while I went through chasing them down again. A real pain to deal with TCL support. Hard to contact hard to get local contractors to be on same page as corporate. It proves one thing , best to get an extended warranty through Best Buy and let them deal with corporationg.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Bigangbo,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this does not sound normal. We are always looking for ways to improve, and your feedback is greatly appreciated! We will continue to make improvements to ensure our customers the best experience possible.
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
Tv
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was a good value picture is ok, we bought this on sale for our daughter. It was a great price the picture is ok
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi Tflorida,
Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your TV thus far! If you ever need any assistance, please reach out to us at [email protected] with your contact information and a description of what you need help with. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
Not satisfied
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had never heard of TCL before until the Best Buy associate talked to me about it. He asked what I used my tv for the most and I told him Netflix and Hulu, etc. He recommended this tv for me. I have had problems streaming Netflix, Hulu, and Disney Plus shows on this tv. The picture on shows is like watching a rave on your tv. If I hadn’t thrown the box away I would take the tv back for different tv.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi calvarez3,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at [email protected] with your contact information and reference this review, and someone will get back to you right away.
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
Freezes
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Intermittently freezes on fast speed actions. Wiser buy than the more expensive 6 series.
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi Boyet,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. This is definitely not normal, and not the experience we expect or want for our customers. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at [email protected] with your contact information and reference this review, and someone will get back to you right away.
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
Is what it is.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.You get what you pay for but my daughter loves it. It was what she wanted for Christmas.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Pete,
Thank you for taking the time to provide your feedback. We're thrilled to hear that your daughter is enjoying her new TV! If you need any assistance, please reach out to us at [email protected] with your contact information and a description of what you need help with. Enjoy!
Thank you,
Sara
TCL Customer Support
- Cons mentioned:Reliability
Rated 1 out of 5 stars
Don't waste your money.
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Garbage. Not even a year old and blew up. Watching TV last night heard a pop and now TV will not go back on. Tried all the suggested fixes without compromising the TV and still nothing. Best Buy won't even help us fix it.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi anniemac71,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
Not Happy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am very disappointed in this tv. The picture is not sharp all the time (seems to vary) and the color is spot on sometimes and then, without adjusting anything, it is terrible. Unfortunately, because Best Buy makes returns and exchanges so difficult, I will not bother and will purchase something else down the road.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello Hockey,
Thank you for taking the time to provide your feedback. There are options available to adjust the picture settings to better fit your personal preference. You can access the Options menu on the TV by pressing the asterisk (*) button on your remote while watching content. Additionally, you can access expert picture settings by downloading the free Roku mobile app on a smartphone or tablet. The Roku mobile app works as a remote and allows you to access additional features like voice search, private listening, expert picture settings, and more. If you need any further assistance, please reach out to us at [email protected] with your contact information and a description of what you need help with. Enjoy!
Thank you,
Sara
TCL Customer Support
- Pros mentioned:Picture quality
Rated 1 out of 5 stars
Poor Sound Quality
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do NOT buy this TV!! Picture is great but the sound is horrible no matter which app you use or even the Roku Channel. I even bought the TCL Altos 6 sound bar to see if that helps but didnt change anything.
No, I would not recommend this to a friend Rated 3 out of 5 stars
overall is ok
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.nothing great smart apps work ok picture hard to adjust to get good
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. There are options available to adjust the picture settings to better fit your personal preference. You can access the Options menu on the TV by pressing the asterisk (*) button on your remote while watching content. Additionally, you can access expert picture settings by downloading the free Roku mobile app on a smartphone or tablet. The Roku mobile app works as a remote and allows you to access additional features like voice search, private listening, expert picture settings, and more. Hope this helps & happy viewing!
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
Good picture
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Rouko sometime no works good,wifii good,for kids no easy for use
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Claudio,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at [email protected] with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
The TV is great
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The item came 7 days after the day it should come.
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi Iris,
Thank you for taking the time to provide your feedback. We hope that you are enjoying your TV thus far! If you ever need any assistance, please reach out to us at [email protected] with your contact information and a description of what you need help with. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Another TCL tv in the trash pile
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Complete garbage TV, do not buy TCL products. Constant problems with the screen dying, look online to see a million people with the same problem. This my second TV, other one had the same issue and finally died completely. Support will get you to spend an hour going through factory reset BS to “fix it” but when it happens and that doesn’t work your warranty will be up and you are SOL. Again, if you doubt me just google “TCL tv screen black”. These budget brands are awful, skip the Vizio/TCL and buy a Sony/Samsung. Better to pay a couple hundred bucks more for a tv that lasts more than a year or two than have to spend another 400 after a year and a half.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We're truly sorry to hear that you seem to be having some trouble with your TV. Our TVs are designed to give our customers years of entertainment and enjoyment. While our TVs do come with a 1-year parts and labor manufacturer's warranty, we can still walk you through some troubleshooting steps that may help you. If you still have the TV, we would be more than happy to try to assist you. In order for us to better assist you, please reach out to us at tclsocial@tcl.com with your contact information and description of what you are experiencing, and someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support