Customer Ratings & Reviews
- Model:
- 50S525
- |
- SKU:
- 6358908
Customer reviews
Rating 4.5 out of 5 stars with 658 reviews
(658 customer reviews)Rating by feature
- Picture Quality4.6
Rating 4.6 out of 5 stars
- Sound Quality4.1
Rating 4.1 out of 5 stars
- Brightness4.6
Rating 4.6 out of 5 stars
Customers are saying
Customers enjoy the 50" Class 5 Series LED 4K UHD Smart Roku TV for its excellent picture quality, affordable price, and user-friendly setup. Many customers appreciate the built-in Roku feature, which offers a wide variety of streaming options. However, some customers have expressed concerns about the remote control buttons getting stuck, as well as issues with the screen, viewing angles, durability, and color accuracy.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Screen
Rated 1 out of 5 stars
Go with a better brand
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This TV did not even last 3 years. Screen went out and it was seldom used.
No, I would not recommend this to a friend Rated 1 out of 5 stars
I do not recommend this Tv.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This tv was great for the first year, but after that it received an update and started randomly turning itself on and off. I was able to reset the tv and it would work for a while but now it’s been 18 months since I purchased it and it only stays on for about 5 minutes before it shuts off. It will also randomly turn on by itself which is aggravating since it is in our bedroom. I contacted TCL and they said it is out of warranty and there is nothing they can do. The tv was not expensive but I do believe it should have lasted longer than 18 months.
No, I would not recommend this to a friend- Cons mentioned:Software
Rated 1 out of 5 stars
Broken Software
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was excited to try the new TCL 5 series, but was left disappointed. After numerous tries, I was forced to return the tv due to software issues.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Mike,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may have been experiencing some trouble with the software on your TV. Given the opportunity, we could have looked into this for you and tried to help resolve the problems you were experiencing. We hope that you reconsider us in the future! We will continue to work hard to provide our customers with the best experience and support possible. Best of luck!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
TV damaged in shipping
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For some reason, Best Buy shipped this TV to my house instead of to their store for pickup. The TV itself seemed fine after unpacking, but once it was plugged in, the right side of the screen had pixel lines like it was folded in half and unfolded. HOWEVER, I took the TV back to Best Buy, they took the return with no questions other than to pick out a new TV, the whole return process was easy and I left with a new TV that works and looks great.
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi hardpack,
Thank you for taking the time to provide your feedback. We are truly sorry that your TV arrived damaged. All of our TVs and packing are designed to withstand the rigors of shipping, but sometimes things happen that are out of our control. We take great measures to ensure that the TVs we send out are in great working condition. We're glad to see that Best Buy was able to help you in resolving this. If you need any further assistance, please reach out to us at [email protected] with your contact information and a description of what you need help with. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Returned TV due to audio problems
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had to return this TV because it had audio problems with my Verizon FIOS cable box. Whenever on-demand video was paused, the TV would make loud buzzing and popping sounds. TCL tech support could not fix the problem. I was forced to return the TV. I am not sure if this a typical problem with this TV or I just got a bad one...but I decided not to go through the trouble of a replacement and I bought a Sharp Roku TV instead which works fine.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi James,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may have been experiencing some trouble with your TV. The trouble that you described with your FIOS cable box is rather unusual. We're sorry that our troubleshooting was unable to resolve the problem and we were not given the opportunity to help further. We hope that you reconsider us in the future! We will continue to work hard to provide our customers with the best experience and support possible. Best of luck!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
black screen of death
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Mine just died too. Just under 3 years old and not used very much. Screen is backlit if you look closely, sound works, but no pic. Would have been 5 stars if it was still useable. Looks like this kind of issue is very common with TCL, so I'm looking elsewhere for the next TV.
No, I would not recommend this to a friendRated 1 out of 5 stars
Will Not Buy Again - Can Only Use ROKU Speakers
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Found out after its mounted that I cannot pair any other bluetooth speakers with to it but ROKUs. Really crappy business model and strands my existing bluetooth speaker investment. The Roku OS works well as expected but its not worth sacrificing the sound of the movie or music experience. Just a terrible design idea for them. Simply a very selfish and poor business decision by TCL and/or Roku.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. Currently, our Roku based TVs do not support Bluetooth. If you are trying to connect a sound bar or speakers you can use the Optical port, or the HDMI ARC port. For Headphones, there is a Headphone jack on the back of the TV, or you can download the Free Roku app for private listening. Hope this helps!
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
not a good TV.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It brook down with in a couple weeks. Had the 43 first and it brook down so I upgraded to the 50. I exchanged and got an L.G.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi bugG,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this is definitely not normal for one of our TVs. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition.Given the opportunity, we could have looked into this for you and tried to help resolve the problems you were experiencing. We hope that you reconsider us in the future! We will continue to work hard to provide our customers with the best experience and support possible. Best of luck!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Don’t buy!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Roku support is horrible, do yourself a favor and pick another operating system. TV won’t connect via Ethernet and drops WIFI after turning off. TCL and ROKU support are zero help- I have 4 other Roku devices that connect with no issues but they think this is an ISP issue. Google TCL Roku WiFi and judge for yourself. This is not a Best Buy problem, no issues with the store!
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at [email protected] with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
Poor picture
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The picture was poor but I guess you get what you pay for. I returned it and purchase something else.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Imsoicecold,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. Given the opportunity, we could have looked into this for you and tried to help resolve the problems you were experiencing. We hope that you reconsider us in the future! We will continue to work hard to provide our customers with the best experience and support possible. Best of luck!
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
Price of the TV
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Over priced, I found better rate in another store . Unfortunately I had already opened and used my pruchase.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. For better assistance with your order or product pricing, you may want to contact Best Buy customer support directly. If you need any further assistance with the TV itself, please reach out to us at [email protected] with your contact information and a description of what you need help with. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
No action smoothing option to turn off
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I hate the soap opera effect that comes with high refresh rate TVs. Most of them have an option to turn it off, but this model doesn't have the "action smoothing" option under advanced picture settings. The effect isn't that bad, but it is really infuriating for it not to have an option to remove it. I might have to return it and get something from a different company.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Librarian,
Thank you for taking the time to provide your feedback. There are options available to adjust the picture settings to better fit your personal preference. You can access the Options menu on the TV by pressing the asterisk (*) button on your remote while watching content. Additionally, you can access expert picture settings by downloading the free Roku mobile app on a smartphone or tablet. The Roku mobile app works as a remote and allows you to access additional features like voice search, private listening, expert picture settings, and more. Hope this helps & happy viewing!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Horrible and uncorrectable color problems
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This tv has the WORST color. No matter how much I try to adjust settings, it is absolutely horrible, kind of a disgusting bad contrast beige/green/pink horror show. DON'T WASTE YOUR MONEY. I had a non 4K tv before that looked so much better, I wish I had just bought the same brand instead of listening to "the experts" that recommended this.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this definitely does not sound normal for one of our TVs. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at [email protected] with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
Lots of issues.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The system has issues and the apps were a mess. Had lots of issues and was for ever to get it all set.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at [email protected] with your contact information and reference this review, and someone will get back to you right away.
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
crap
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.wish I would of spent the extra $$ to get a picture that is amazing this is a ho hum picture
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Ruggy,
Thank you for taking the time to provide your feedback. There are options available to adjust the picture settings to better fit your personal preference. You can access the Options menu on the TV by pressing the asterisk (*) button on your remote while watching content. Additionally, you can access expert picture settings by downloading the free Roku mobile app on a smartphone or tablet. The Roku mobile app works as a remote and allows you to access additional features like voice search, private listening, advanced picture settings, and more. Hope this helps & happy viewing!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Open box satisfactory = damaged and broken
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not very happy with this purchase, I was told it was in great condition and has no problems. I picked it up and it was wrapped terribly in seran wrap and tape. Screen is damaged. Was this model tested before being placed in my vehicle?
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
We’re sorry to hear that you're having issues with your TV. Regrettably, physical damage would not be covered by the manufacturer's warranty. You can visit https://www.tclusa.com/support/warranty to find more information on our warranty requirements and limitations. With situations like this, we encourage you to check with the retailer you purchased from to see if they cover this type of issue with the TV. Additionally, if you purchased an extended warranty, you may want to reach out to see if you can file a warranty claim through the extended warranty.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Poor TV
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Within 3 months of owning this TV it started to slow down drastically and the Hulu/Netflix app crashes about once a week. The ESPN app won’t even load anymore. Overall, just spend the extra $200 and get a Samsung. If you do get this TV then make sure to get the warranty.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this definitely does not sound normal for one of our TVs. Our TVs are carefully designed and engineered to give our customers years of entertainment. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at [email protected] with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
TV never worked
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Ordered this TV on line. It arrived in a timely manner but it didn't work (no picture at all). We called the tech support and they ran us through a series of steps but we never had anything but a black screen. Luckily Best Buy returned our money.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this definitely does not sound normal for one of our TVs. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition. We hope that you reconsider us in the future! We will continue to work hard to provide our customers with the best experience and support possible. Best of luck!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Might have been damaged on delivery
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My tv was defective gave a blinking line across the top of the screen after I switched between apps. Have a few friends that have the same tv with no issues
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Gustobx,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. This is definitely not normal for one of our TVs. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at [email protected] with your contact information and reference this review, and someone will get back to you right away.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Think twice, read reviews
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This TV broke in about a year. The backlight went out. I know it’s brand isn’t name, however, I expected more longevity out of it.
No, I would not recommend this to a friend