Customer Ratings & Reviews
- Model:
- 50S525
- |
- SKU:
- 6358908
Customer reviews
Rating 4.5 out of 5 stars with 658 reviews
(658 customer reviews)Rating by feature
- Picture Quality4.6
Rating 4.6 out of 5 stars
- Sound Quality4.1
Rating 4.1 out of 5 stars
- Brightness4.6
Rating 4.6 out of 5 stars
Customers are saying
Customers enjoy the 50" Class 5 Series LED 4K UHD Smart Roku TV for its excellent picture quality, affordable price, and user-friendly setup. Many customers appreciate the built-in Roku feature, which offers a wide variety of streaming options. However, some customers have expressed concerns about the remote control buttons getting stuck, as well as issues with the screen, viewing angles, durability, and color accuracy.
This summary was generated by AI based on customer reviews.
Rated 1 out of 5 stars
Pixels at top failing
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this tv almost 2 months ago and there is a solid line about half an inch from the top where the pixels already burned out.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Rockindc,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at [email protected] with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Roku
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works fine but was the wrong type of tv. It was an android model. It said there was a remote and stand and there was not
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Travis,
Thank you for taking the time to provide your feedback. This is rather unusual, as this new TV comes with two feet with screws to secure them, a power cord, a remote, and a quick start guide. We would love the opportunity to look into this for you and gather more information to see how we can best assist you. In order for us to better assist you, please reach out to us at [email protected] with your contact information and reference this review, and someone will get back to you as soon as possible.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Poor Screen uniformity
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this TV 2 weeks ago and now it has been returned. The reason? Poor screen uniformity and poor grayscale banding,
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi samven582,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. This is definitely not normal, and not the experience we expect or want for our customers. This TV typically produces a beautiful picture. Given the opportunity, we could have looked into this for you and tried to help resolve the problems you were experiencing. We hope that you reconsider us in the future! We will continue to work hard to provide our customers with the best experience and support possible. Best of luck!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
To small
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The box said 50 inch but it actually is 43 inches and I would buy it again not happy with it size
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Nyra,
Thank you for taking the time to provide your feedback. Per industry standard, TV screens are measured diagonally. This TCL Roku TV has a diagonal measurement of 50 inches, while the overall width of the TV is 43.8 inches. Hope this helps!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Not a great TV !!!!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This series TCL is not a great TV, not picture perfect..... I would not recommend ...
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. Without more information, it is difficult to understand what trouble you may be encountering with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at [email protected] with your contact information and reference this review, and someone will get back to you right away.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Remote Sucks
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Remote sucks and tv is just ok to be owned! Go For better Choice
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Abhi,
Thank you for taking the time to provide your feedback. We have taken note and will forward this information on to the appropriate team members. We are always looking for ways to improve, and your feedback is greatly appreciated! We will continue to make improvements to ensure our customers the best experience possible.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Bad
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does not connect to wifi had to install my old roku box ugh bummer
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Beedee,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV connecting to the Internet. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at [email protected] with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
not the greatest
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.returned it not happy with it, to complicated to use
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Sebastian,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. Given the opportunity, we could have looked into this for you and tried to assust you. We hope that you reconsider us in the future! We will continue to work hard to provide our customers with the best experience and support possible. Best of luck!
Thank you,
Sara
TCL Customer Support
- Pros mentioned:Picture quality
Rated 5 out of 5 stars
Love my TCL 50” TV so much I had to buy another on
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great TV It just went black screen after having it for 5 years . And I’m getting another one maybe a bigger size than the 50 inch I had . And do take the warranty it’s worth it .
I would recommend this to a friend - Pros mentioned:Picture quality
Rated 5 out of 5 stars
Best tv I've ever owned
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great tv, had no lag with swapping between menus and the image was stunning. Metal frame on the outside rim, didnt feel cheap at all. This tv definitely punches above its weight class when it comes to getting what you pay for.
I would recommend this to a friend - Pros mentioned:Picture quality
Rated 5 out of 5 stars
Very Satisfied !!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Owned this TV for aprox four years and it has performed flawlessly. Did a lot of research before buying and at the time it was rated as the best 4K TV under $500 by two independent review sites.
I would recommend this to a friend - Pros mentioned:Picture quality
Rated 5 out of 5 stars
Amazing 4K Picture!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is an amazing 4K TV, which I bought for $299.99. I have a 43'' Sharp 1080 TV, and the TCL 50'' 4K (50S525) is definitely a step up. The picture is very clear, colors are vibrant, and the Roku interface is always great. I have a PS4, and there appears to be minimal if any input lag, so you will get a great gaming experience as well. Another awesome feature is that there are 4 HDMI ports, whereas most other mid-range 4K TVs only have 3. This is great for people like me who own many game consoles and a 4K player. I also like the shortcut buttons on the remote, which has buttons for Netflix, Hulu, Sling TV, and ESPN Sports. I wish Prime was on there instead of Sling TV or ESPN, but it's not a big deal. The only downside I have found is the sound quality of the speakers, which is decent but not the best. So, you should definitely set up a soundbar to make the most of watching TV, movies, or gaming. I highly recommend this TV to anyone who wants an amazing 4K experience.
I would recommend this to a friend Rated 5 out of 5 stars
Great TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great TV with great 4k graphics!! Must BUY! There is no greater deal, than that!
I would recommend this to a friendRated 5 out of 5 stars
Great tv
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice service and information provided by Best Buy. Specs check out
I would recommend this to a friendRated 5 out of 5 stars
TCL Wins Again!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is the best TV I have ever bought. I love TCL.
I would recommend this to a friendRated 3 out of 5 stars
Over the air channels and guide could be better
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We decided on this model because we were interested in a Roku TV. We are generally happy with the TV although there are some issues we think could have been implemented better. There is a significant glare on the screen. We were able to reduce the glare by folding some cardboard and putting it under one of the back legs to lean the TV forward a few degrees. The main issue with the TV is with the over the air reception. We live in a rural area and receive our television over translators from both Phoenix and Las Vegas. There are a few instances where the same channel is used from both cities. Our previous televisions handled this by displaying two channel 5.1's for instance. The TCL gives us 5.1 from Phoenix. The 5.1 from Las Vegas is shown on its actual transmitter channel of 28.1. Unfortunately, the guide for the Las Vegas channel displays information from the Los Angeles PBS affiliate. There are other discrepancies with the guide as well. A case is pending with TCL support and we are awaiting a response. Overall we like the TV and its features.
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi George,
Thank you for taking the time to provide your feedback. We're glad to see that we are already in the process of helping you. If you need any further assistance, please reach out to us at [email protected] with your contact information and a description of what you need help with. Enjoy!
Thank you,
Sara
TCL Customer Support
- Cons mentioned:Remote control
Rated 1 out of 5 stars
Hot Mess. A value for size, but not "Smart" at all
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I would rather be at work than enjoy a day off at home if it meant I had to be watching this hunk of garbage. They should change the name from Smart TV to Dummy McDumbFace. The processor in this thing is SO SLOW. When you press any button on the remote there is a delay, or no response. This means you press everything 2 or 30 times. Also, make sure you are pointing the remote at EXACTLY the little light on the bottom of the TV or it thinks you are talking to the refrigerator or something. Every day I have to REconnect it to my Wifi router because it can't find it. When I do the connect process it does instantly, so it's clearly not a signal or range issue, it just "forgets".
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Stwongbad,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this does not sound normal for one of our TVs. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Great,BUT
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Loved this TV, for 2 months, now all Roku channels freeze/skip/audio-video out of sync, so now I'll have to see about warranty. Not the Internet or wireless, tried 2 different tv's with same connections and they had NO problems.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Rick,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at [email protected] with your contact information and reference this review, and someone will get back to you right away.
Thank you,
Sara
TCL Customer Support