Customer Ratings & Reviews
- Model:
- 50S546
- |
- SKU:
- 6470258
Customer reviews
Rating 4.2 out of 5 stars with 446 reviews
(446 customer reviews)Rating by feature
- Picture Quality4.5
Rating 4.5 out of 5 stars
- Sound Quality4.0
Rating 4.0 out of 5 stars
- Brightness4.5
Rating 4.5 out of 5 stars
Customers are saying
Customers value the 50" Class 5-Series QLED 4K UHD Smart Google TV for its exceptional picture quality, budget-friendly price, and easy setup process. They appreciate the vibrant colors, sharp images, and smooth gaming experience. However, some customers have expressed concerns about the TV's software issues, limited viewing angles, and the quality of the remote control and built-in speakers.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Ease of use, Picture quality
Rated 4 out of 5 stars
happy with purchase
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Fits well, easy to navigate, good quality screen. Takes a few seconds longer than expected to turn on. No additional speaker and the volume is adequate for my space
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi AnjV,
Thank you for taking the time to provide your feedback. We hope that you are enjoying your TV thus far! We are always looking for ways to improve, and your feedback is greatly appreciated! If you need any assistance please contact us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Bad
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible bareley works came with a scratch i live 2 hours away and cannot get sny help other than "bring it up to the store"
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
We are truly sorry that your TV arrived damaged. All of our TVs and packing are designed to withstand the rigors of shipping, but sometimes things happen that are out of our control. We take great measures to ensure that the TVs we send out are in great working condition. In cases like this, we recommend you contact your retailer as soon as possible as they are the best equip to help you. If you need any further assistance with the TV itself, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Crappy TV
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This TV shuts off on its own. I tried calling TCL and they want me to record the TV shutting off.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Chucrala,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this is not normal for one of our TVs. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition. We're glad to see that we are already in the process of helping you. In order to properly diagnose the problems we often need to perform certain troubleshooting steps, sometimes including taking a photo or video, so that we can better understand what you are experiencing. If you need any further assistance, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Low end QLED not worth it.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bad choice on my part. Entry level QLED with low quality picture. Calibration didn’t help.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Victor600,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. We would be more than happy to look into this and evaluate what you are seeing. In order for us to assist we first need to gather more information. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you are experiencing, and someone will get back to you as soon as possible.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Not my favorite quality
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not sure if it was the QLED or the TCL brand but I personally did not like the definition of the picture..
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Justin,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. This TV typically produces a beautiful picture. There are various picture settings available that can be adjusted to better fit your personal preference. We would be more than happy to look into this and evaluate what you are seeing. In order for us to assist we first need to gather more information. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you are experiencing, and someone will get back to you as soon as possible.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Very slow tv
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The tv is really slow and take lot of time to pull google tv menu etc.Don’t recommend this tv.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Peddakota,
Thank you for taking the time to provide your feedback. We are truly sorry to hear about your experience.
At TCL, we are committed to delivering premium products with world-class customer experience. We would like to share that recent software updates have allowed us to make significant improvements on the stability and responsiveness of the TCL televisions featuring Google TV.
Your television should update automatically, but if you would like to ensure you have the most recent software, visit go.tcl.com/gtv-swup to view step-by-step instructions on how to easily perform an update. If you need any further assistance, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
TCL Customer Support
Rated 1 out of 5 stars
?
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Felt like the screen was to fragile, as well as it overheated often
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi Mrblue,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience. We would love the opportunity to look into this for you to see if we can assist you. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
- Pros mentioned:Ease of use, Picture quality
Rated 5 out of 5 stars
Worth it!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This tv is worth the purchase. Since the time I bought until now, it never disappointed me. Good quality picture amd the sound is vibrant. I don’t need to buy sound bar. It is user friendly as well.
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi Giovanni,
Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your TV thus far! Our TVs are designed and engineered to have a quick and easy setup, be user friendly, and provide a great viewing experience. We hope you continue to have a great experience and explore more of the great features our TVs have to offer. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 4 out of 5 stars
Great product, but we have some issues
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This TV is a very good TV for sure. The picture is incredible. This unit replaced a very old LCD TV and we were actually jarred by how much better the resolution is. The images are so much more vivid than from what we had before. The smart features (Google) work very well, and I have no issue with them. The only downside is getting it to work correctly with our receiver. We have a Panasonic receiver and the receiver connects to the TV via HDMI1. There are no other connections to the TV, all of the devices go to the Receiver. When the TV turns on, it automatically goes to the TV's home screen. Our preference would be for it to automatically go to HDMI1 which is the way we have it set 99% of the time. So far I have not figured out how to do this. I have to switch it to HDMI1 every time we turn it on. We use a Harmony remote and getting it set up with the new TV worked ok, but it was almost impossible to program buttons to change it to HDMI1. I was able to program one button to bring up the menu and one to select HDMI1, but that is very clunky. And then to top it off, when you choose HDMI1, it switches to the receiver, but the receiver will switch to our BlueRay player, not our FiOS box. Then we have to manually choose the FiOS box which we do. But then it will switch back to BlueRay and I have to do it all over. This happens twice and then the receiver will stay in FiOS. Since I do not believe in coincidence, I am sure it is the introduction of the TV that caused all of this to happen. I will continue to look for solutions, but it is not easy. All in all, I would recommend the TV if you do not have an external receiver, but if you do have a receiver, do some research as to how well it will all work together.
I would recommend this to a friend- Pros mentioned:Ease of use, Picture quality
Rated 5 out of 5 stars
Great TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.One month out and I'm entirely satisfied. Easiest setup of any TV I've had in the past two decades. Picture quality is great!
I would recommend this to a friend - Pros mentioned:Google tv, Picture quality
Rated 5 out of 5 stars
Gee
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great picture and price, excellent budget tv does what it says it will. Google tv built in is a nice add.
I would recommend this to a friend - Pros mentioned:Picture quality
Rated 5 out of 5 stars
Great Tv , Great customer service!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great picture- the larger screen lets me read words on the screen. The TCL/Google home screen requires a slight learning curve for us older folk, but im satisfied with the TV. Best Buy customer service was top notch. Staff was friendly and helpful. A+++ , will shop there again
I would recommend this to a friend - Pros mentioned:Color
Rated 4 out of 5 stars
Qled google tv
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nice color and sound Controls were abit different as tcl is a google item
I would recommend this to a friend - Pros mentioned:Picture quality
Rated 5 out of 5 stars
Great picture quality
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great picture quality and intuitive navigation for all my streaming platforms
I would recommend this to a friend Rated 4 out of 5 stars
Good for prove if u like Google TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good for price but the Roku version has better picture
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Thank you for taking the time to provide your feedback. We have taken note and will forward this information on to the appropriate team members. We are always looking for ways to improve, and your feedback is greatly appreciated! We will continue to make improvements to ensure our customers the best experience possible. Best, Brandon TCL Customer Support
- Pros mentioned:Picture quality
Rated 1 out of 5 stars
Poor performance after 1 year
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Going on about a year now with this tv. The lag and intermittent issues with turning on just keep increasing. Customer support has not been of any help either. After about the 6th hard restart I just gave up and let it do its thing… picture quality is great, sound pretty good. All let down though due to poor performance. If they made this tv as a non-smart tv, I would love it, but not the case here.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi KaseyC,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
- Pros mentioned:Picture quality
Rated 5 out of 5 stars
Best Value TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.10/10(with a separate audio set up) Always check RTings before buying a TV, but this one is easily the best for the money. As with any modern TV you want a decent audio set up, I went with Edifier Speakers instead of a sound bar as I have the room for it. In case you were wonder, it is easily worth it over the Class 4, but the Class 6 probably isn't worth the extra jump. Would just go 4k 120hz at that point as I do PC gaming
I would recommend this to a friend Rated 1 out of 5 stars
DONT DO IT! Buy another brand.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had this tv for less than 6months. Barely used as it’s a guest bedroom tv. The picture stopped working. I contacted TCL customer service because it’s within the year warranty. I after some troubleshooting, TCL sent me a refurbished replacement. The replacement tv intermittently connects and disconnects to wifi since the first use. After calling customer service again 3 times and literally spending hours troubleshooting, they determined they cannot advance my issue to their warranty department to replace the SECOND defective tv from them unless I buy a landline cable or pay for a hotspot to test if it’s a network issue or their replacement tv, mind you i have several other working devices in my home with no issues. They even had me call my internet provider to ensure there wasn’t a block of the device. I’m just out of a working tv, money, and time at this point. Save yourself the trouble and purchase another brand. 2/3 tvs I’ve owned from this brand were defective.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Nicole,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may still be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
- Pros mentioned:Picture quality
Rated 5 out of 5 stars
TCLTV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The TV is of high quality. This smart Tv has excellent features. Sound is very clear
I would recommend this to a friend - Pros mentioned:Picture quality
Rated 5 out of 5 stars
Better than expected
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Easy set up. Very good picture. Sound is good with easy adjustments.
I would recommend this to a friend