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Customer Ratings & Reviews

Your price for this item is $365.99
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The comparable value price is $429.99

Customer reviews

Rating 4.5 out of 5 stars with 901 reviews

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Rating by feature

  • Picture Quality

    Rating 4.5 out of 5 stars

  • Sound Quality

    Rating 4.2 out of 5 stars

  • Brightness

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers value the 50” Class 5 Series QLED 4K UHD Smart Roku TV for its exceptional picture quality, affordable price, and user-friendly Roku platform. Many customers expressed satisfaction with the TV's vibrant colors and excellent image quality. The easy setup process was also widely appreciated. However, some customers mentioned limitations with the remote control, narrow viewing angles, and occasional issues with dead pixels and short lifespan.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 37 Showing 721-740 of 900 reviews
  • Pros mentioned:
    Color

    Rated 3 out of 5 stars

    Great Value TV

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    QLED provides with deep blacks and vivid colors, however, it’s not as smooth with motion and the picture quality didn’t impress as much. I didn’t like Roku either.

    I would recommend this to a friend
    • Brand response from TCLExpert
      Posted .

      Hi ErickM,

      Thank you for taking the time to provide your feedback. There are options available to adjust the settings to better fit your personal preference. You can access the Options menu on the TV by pressing the asterisk (*) button on your remote while watching content. Additionally, you can access expert picture settings by downloading the free Roku mobile app on a smartphone or tablet. The Roku mobile app works as a remote and allows you to access additional features like voice search, private listening, expert picture settings, and more. Hope this helps & happy viewing!

      Thank you,

      Sara
      TCL Customer Support

  • Rated 1 out of 5 stars

    Lemon, do not buy

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I received this 50S525 via fed ex yesterday. I noticed the right top corner had pixels that were a bit smudged along the edge. 1 hour later there was a 6 inch line of dead pixels. By 6 hours, the line of dead pixels was 16 inches long. Since it seemed like a keeper after setting up, I put the trash out for garbage day. I called Best Buy later once the problem started and the best they can do is send me a label, but hello...the box has been picked up by garbage collector. I can’t carry a 50” tv up to the store in manhattan on the bus or subway during a pandemic. I don’t understand what they want me to do with this 500$ Lemon (after tax and warranty).

    No, I would not recommend this to a friend
    • Brand response from TCLExpert
      Posted .

      Hello,

      Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this definitely does not sound normal for one of our TVs. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at [email protected] with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.

      Thank you,

      Sara
      TCL Customer Support

  • Rated 5 out of 5 stars

    What a bargain!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For the money nothing compares. You’d have to spend twice as much. And Roku is the best smart t.v. System by far.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the tv, I did not like the hard roku block at set up. You do not have to give up your credit card.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice!!!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a keeper. Tried two others before this one and took them back. This can do it all. Live pause of OTA signals of up to 90 minutes and UHD streaming. Nice

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    New pics

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had a 7 year old 4 series Tcl Roku tv it was ok but slow and not 4K but this tv so far it’s worth it the 6 series is not worth the extra cost

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    As promised, so delivered!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    TV came with the best packaging. Super easy to set up and has a superior display quality. AND, I can directly stream Netflix by using the key on the remote.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good tv

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good budget tv. I've been happy with several TCL TV's, and continue to enjoy using the Roku interface and app selection. If looking for a tv in the $400 or less price range, this is a great option.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Update of TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very pleased with purchase. Will continue to make purchases of TVs at this store. The salesperson is very informative in regards to helping us make the right choice.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    review

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    excellent............................................................................................................................................

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TCL qled 50 inch

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent TV. Curbside pickup was simple. Price was about the same as other stores. Best buy has a great variety to pick from.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Happy Customer

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great TV for the bedroom. Colors are excellent. Set-up a breeze and love the Roku. I'm looking at the 75" for the living room.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    sound quit.

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    just over 2 years and the sound won't work anymore. I had a soundbar plugged into the headphone jack, worked great, unplugged and replugged and now it won't work and neither will the built-in tv speakers, volume goes down and won't go up. i can only assume something broke on the internal soundcard. that is nooooot a long life for a TV.

    No, I would not recommend this to a friend
    • Brand response from TCLExpert
      Posted .

      Hi Staci,

      Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience. Our TVs are carefully designed and engineered to give our customers years of entertainment. Our TVs do come with a 1-year manufacturer's warranty for those rare times that defects occur. In cases like this, if you purchased an extended warranty, you may want to reach out to see if you can file a warranty claim through the extended warranty company. Furthermore, if you purchased using a credit card, some credit card companies also provide additional coverage. We will continue to make improvements to ensure our customers the best experience possible.

      Thank you,

      Sara
      TCL Customer Support

  • Pros mentioned:
    Color

    Rated 3 out of 5 stars

    Basic TV

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a basic TV with the Roku platform. It operates well, but it is dim in bright light and too bright in low light.

    I would recommend this to a friend
    • Brand response from TCLExpert
      Posted .

      Hi LakeBear,

      Thank you for taking the time to provide your feedback. There are options available to adjust the settings to better fit your personal preference. You can access the Options menu on the TV by pressing the asterisk (*) button on your remote while watching content. Additionally, you can access expert picture settings by downloading the free Roku mobile app on a smartphone or tablet. The Roku mobile app works as a remote and allows you to access additional features like voice search, private listening, expert picture settings, and more. Hope this helps & happy viewing!

      Thank you,

      Sara
      TCL Customer Support

  • Rated 5 out of 5 stars

    TV and sound bars

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best buy is totally awesome thank you for my TV and my sound bars and all the service that you give to me thank you

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I love this TCL 5-Series TV

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this TCL 5-Series QLED TV. It provides a high quality, full array display at a modest price. I also love the high performance processor that is fast and sharp.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Tv honest review

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s alright honestly, it doesn’t feel like it’s 4k most of the time. And idk if it cause I have the wrong HDMI but it’s can’t run 4k at 60hz only 4k at 30hz.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    First visit

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So helpful and fast and alot of knowledge on everything I asked about I will get all the electronics from best buy from now on

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great budget TV

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This TV is a great budget option for gaming or streaming service movies/shows. Good size and easy-to-use smart tv controls with Roku.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tcl roku set

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Already had one tcl roku set. Needed another so i stayed with the same model so i wouldn't have to learn another remote. Happy with both sets.

    I would recommend this to a friend