Customer Ratings & Reviews
- Model:
- 50S535
- |
- SKU:
- 6422763
Customer reviews
Rating 4.5 out of 5 stars with 901 reviews
(901 customer reviews)Rating by feature
- Picture Quality4.5
Rating 4.5 out of 5 stars
- Sound Quality4.2
Rating 4.2 out of 5 stars
- Brightness4.5
Rating 4.5 out of 5 stars
Customers are saying
Customers value the 50” Class 5 Series QLED 4K UHD Smart Roku TV for its exceptional picture quality, affordable price, and user-friendly Roku platform. Many customers expressed satisfaction with the TV's vibrant colors and excellent image quality. The easy setup process was also widely appreciated. However, some customers mentioned limitations with the remote control, narrow viewing angles, and occasional issues with dead pixels and short lifespan.
This summary was generated by AI based on customer reviews.
Rated 3 out of 5 stars
Dead pixels
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall decent tv, I normally go for tcl for the price to features ratio but on this specific one I got dead pixels within a couple of months and can’t return anymore cause of the return period. Probably wouldn’t recommend.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Anchor124,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience. Our TVs are carefully designed and engineered to give our customers years of entertainment. We would be more than happy to look into this and evaluate what you are seeing. In order for us to assist we first need to gather more information. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you are experiencing, and someone will get back to you as soon as possible.
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
Nice TV. Weak internal antenna for 2G & 5G signal
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Model functioned well but had a difficult time with 2G and 5G signals. Internal antenna issue. Ask a BB salesman if it has been updated and if still recommended.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this does not sound normal for one of our TVs. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
- Cons mentioned:Hdr
Rated 1 out of 5 stars
Disappointed..
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do NOT buy this TV if you really want to enjoy the glory of HDR or Dolby Vision because you won’t get it here. This TV has a peak brightness of 300 nits when HDR or Dolby Vision is activated. Same as SDR content which is pretty poor. My monitor does 500 nits and this can’t? Grey uniformity is horrible, local dimming does not work properly and it doesn’t have HDMI 2.1 so you definitely can’t buy this for the PS5 or Xbox series. I’m super disappointed. Will be return this TV.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. Most of our customers, as well as professional reviewers, have found this TV to have a great performance, especially with HDR and Dolby Vision content. This TV supports powerful new HDMI features, including eARC and an Auto Game Mode assuring not only fast gaming response, but also a great cinematic picture that gamers demand. It is surprising to hear the issues you're seeing. We would be more than happy to try and help by look into this and evaluate what you are seeing. In order for us to assist we first need to gather more information. Please reach out to us at [email protected] with your contact information and reference this review, and someone will get back to you right away.
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
Good value and adequate
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does the job. Not a top of the line Sony picture, but easy to set up, does the job, and fits the bill as an occasionally viewed bedroom TV
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi ECDC,
Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your TV thus far! If you ever need any assistance, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Smells up the whole house
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not good, smells like burnt electricity and plastic. Returned immediately.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi JackA,
Thank you for taking the time to provide your feedback. We're sorry to hear about your experience as this does not sound normal for one of our TVs. We take great measures to ensure that the TVs we send out are in great working condition. Given the opportunity, we could have looked into this for you and tried to help resolve the problems you were experiencing. We hope that you reconsider us in the future! We will continue to work hard to provide our customers with the best experience and support possible. Best of luck!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Shockingly Short Lifespan
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this TV in April and in November a large magenta streak appeared across the picture. I have never had a tv that broke down so quickly, so I'm actually shocked.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Chase,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this does not sound normal for one of our TVs. Our TVs are carefully designed and engineered to give our customers years of entertainment. We would be more than happy to look into this and evaluate what you are seeing. In order for us to assist we first need to gather more information. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you are experiencing, and someone will get back to you as soon as possible.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
terrible tv
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV was cracked and doesn’t work. so disappointing and i’m stupid to have thrown out the box.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi LindseyP,
Thank you for taking the time to provide your feedback. We are truly sorry that your TV arrived damaged. All of our TVs and packing are designed to withstand the rigors of shipping, but sometimes things happen that are out of our control. We take great measures to ensure that the TVs we send out are in great working condition. In cases like this, we recommend you contact your retailer as soon as possible as they are the best equip to help you. If you get a replacement TV and you would like help setting up your TV, we would be more than happy to walk you through the process. Simply reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. We look forward to helping you get started!
Thank you,
Sara
TCL Customer Support
- Cons mentioned:Remote control
Rated 1 out of 5 stars
Smart TV that rquires too many steps to operate.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The online manual is cumbersome and difficult to use. The remote is too limited. The fact that there are no numbers are on the remote it makes it hard to change channels quickly; this is very irritating. The screen is good but glare is too obtrusive. I don't like this tv and would not buy it again. My old plasma Tv was cheaper, easier to use, and a much better picture.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. Currently, our smart TVs do not support the direct input of channel numbers for OTA. However, if your TV is connected to the Internet, you can press the left arrow key to populate a channel guide and navigate channels this way. Additionally, you can enable "favorites" for over the air channels so that your most-watched channels will automatically appear towards the top. To enable favorites you would go to Home>Settings>TV inputs>Antenna TV>Favorite Channels>Enable. We are always looking for ways to improve, and your feedback is greatly appreciated! We will continue to make improvements to ensure our customers the best experience possible. Happy viewing!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Poor quality
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This TV only lasted two years. Would not recommend.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi AndreaC,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience. Our TVs are carefully designed and engineered to give our customers years of entertainment. Our TVs do come with a 1-year manufacturer's warranty for those rare times that defects occur. In cases like this, if you purchased an extended warranty, you may want to reach out to see if you can file a warranty claim through the extended warranty company. Furthermore, if you purchased using a credit card, some credit card companies also provide additional coverage. We will continue to make improvements to ensure our customers the best experience possible.
Thank you,
Sara
TCL Customer Support
- Cons mentioned:Remote control
Rated 2 out of 5 stars
TCL 5 series
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Color washout unless your viewing straight on. Tinny speakers. Remote is awkward to use- side buttons
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. There are options available to adjust the settings to better fit your personal preference. You can access the Options menu on the TV by pressing the asterisk (*) button on your remote while watching content. Additionally, you can access expert picture settings by downloading the free Roku mobile app on a smartphone or tablet. The Roku mobile app works as a remote and allows you to access additional features like voice search, private listening, expert picture settings, and more. Hope this helps & happy viewing!
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
Cost effective
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I wouldn’t say this tv had good Qled qualities, but it’s in improvement from their previous tv models, and good for the price
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi Bnutbutter,
Thank you for taking the time to provide your feedback. There are options available to adjust the settings to better fit your personal preference. You can access the Options menu on the TV by pressing the asterisk (*) button on your remote while watching content. Additionally, you can access expert picture settings by downloading the free Roku mobile app on a smartphone or tablet. The Roku mobile app works as a remote and allows you to access additional features like voice search, private listening, expert picture settings, and more. Hope this helps & happy viewing!
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
enjoyable
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It was pretty good the glare is what causes an issue but overall accessible and various apps and the size is nice
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi Jillybean,
Thank you for taking the time to provide your feedback. We hope that you are enjoying your TV thus far! If you ever need any assistance, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
Good TV
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This quality of the screen is good. Angle view is great and clear. But I hate the remote it looks so cheap and hard to use.
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi Paul,
Thank you for taking the time to provide your feedback. We have taken note and will forward this information on to the appropriate team members. We are always looking for ways to improve, and your feedback is greatly appreciated! We will continue to make improvements to ensure our customers the best experience possible. Happy viewing!
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
Screen quality top notch but qwirky
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was a rocky tv that was not so easy to use as an older person. However the screen quality was superior.
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi Mtngirl,
Thank you for taking the time to provide your feedback. In order to use the smart features of this TV, you would need to complete the guided setup. This includes connecting to the Internet via WiFi, creating a Roku account (completely free), and activating the TV (completely free). However, if you just want to use this TV as a traditional TV by connecting external devices through the various inputs and not use the smart features, you can elect to not connect this TV to the Internet at startup. You will still have access to all of the inputs and features of a traditional TV. Hope this helps!
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
Roku 50 tv
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.New TV with 2 dead pixels. Seems to be a lack of quality control from factory. Will return
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi James,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. We would be more than happy to look into this and evaluate what you are seeing. In order for us to assist we first need to gather more information. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you are experiencing, and someone will get back to you as soon as possible.
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
Not the one I wanted.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was bait and switched again. On sale items never in stock, or so they say.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Dkif,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience. For better assistance concerning stock and availability, you would want to contact your local Best Buy or Best Buy Customer Support as they would be best equipped to further assist you. Hope this helps!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Two TVs, two nonworking screens. Total fail.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I ordered this for pickup. After long delays I was able to pick it up today and the TV screen was totally fried - random lines and no image. I took it back to Best Buy who swapped it for another, identical model. That screen was totally fried as well. No image, just visual noise. I took that back for a refund. TCL clearly has quality control issues. I will never buy anything from TCL again - Two total failures in a row. I have never seen anything that bad before.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Glibwort,
We are truly sorry that your TV arrived damaged. All of our TVs and packing are designed to withstand the rigors of shipping, but sometimes things happen that are out of our control. We take great measures to ensure that the TVs we send out are in great working condition. We hope that you reconsider us in the future! We will continue to work hard to provide our customers with the best experience and support possible. Best of luck!
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
Evaluation
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The volume control is difficult to use as I have to click on it numerous times.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Chris,
Thank you for taking the time to provide your feedback. We are always looking for ways to improve, and your feedback is greatly appreciated! We will continue to make improvements to ensure our customers the best experience possible. If you ever need any assistance, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
Tcl
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good image but wat to slow on getting Internet signal
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Betote,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with the Internet connection on your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
Tv
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It was an okay tv air what it needs to be for fine!
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Tvoerdon,
Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your TV thus far! If you ever need any assistance, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Enjoy!
Thank you,
Sara
TCL Customer Support