Customer Ratings & Reviews
- Model:
- 50S535
- |
- SKU:
- 6422763
Customer reviews
Rating 4.5 out of 5 stars with 901 reviews
(901 customer reviews)Rating by feature
- Picture Quality4.5
Rating 4.5 out of 5 stars
- Sound Quality4.2
Rating 4.2 out of 5 stars
- Brightness4.5
Rating 4.5 out of 5 stars
Customers are saying
Customers value the 50” Class 5 Series QLED 4K UHD Smart Roku TV for its exceptional picture quality, affordable price, and user-friendly Roku platform. Many customers expressed satisfaction with the TV's vibrant colors and excellent image quality. The easy setup process was also widely appreciated. However, some customers mentioned limitations with the remote control, narrow viewing angles, and occasional issues with dead pixels and short lifespan.
This summary was generated by AI based on customer reviews.
Rated 2 out of 5 stars
Returned within the hour
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It works, but it is extremely outdated in every way. Takes forever to turn on (and off), the display leaves much to be desired, the userface is slow and clunky, etc. Sound quality was alright.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this does not sound normal for one of our TVs. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition. Given the opportunity, we could have looked into this for you and tried to help resolve the problems you were experiencing. We hope that you reconsider us in the future! We will continue to work hard to provide our customers with the best experience and support possible. Best of luck!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Dont buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.worst tv ever 3 months in stopped working!!!I paid close to 500.00 for this tv for it to stop working. sucks
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi AlfredK,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
VARY BAD SOUND
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.very bad sound. cant here the voice it sound very muffled. have to turn up very load to here the speak the when music start to play quickly turn ot down. we have had the people down stair bang on fllor a few time an we have only had it two week. an cant return it now. I WOULDNT RECOMMEND TO BUY THIS Tv.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Pcnice,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. There are options available to adjust the settings to better fit your personal preference. You can access the Options menu on the TV by pressing the asterisk (*) button on your remote while watching content. If you need any further assistance, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Enjoy!
Thank you,
Sara
TCL Customer Support
- Pros mentioned:Picture quality
Rated 1 out of 5 stars
Not Great
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The TV picture looked good however the TV had an issue where it could not detect wifi which defeated the purpose of a smart TV
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi TomEspo,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this does not sound normal for one of our TVs. We take great measures to ensure that the TVs we send out are in great working condition. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Dead Pixels Out of the Box
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This review is on the product that was delivered Wednesday and installed today by myself. Took a few hours and another hour talking to a tech support rep. It's the 50" TCL 5 series 50S535. Dead pixels in the upper right corner of the TV. Also the DVD player, the Bose sound bar I had, and over the air TV worked just fine except for the pixels. However couldn't get DirecTV hookup to work - message kept saying "no signal is it turned on" with no place to respond. Very poor on a brand new TV. Will see how Best Buy responds tomorrow how that review will unfold.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Larry,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this definitely does not sound normal for one of our TVs. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at [email protected] with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
- Cons mentioned:Viewing angle
Rated 1 out of 5 stars
Not a great tv
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not a great tv. Poor colors, worse viewing angles. Do not recommend.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Mbeck,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
Dead pixels
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Visible small dots of dead pixels upon purchasing had to return
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi ErrorCode,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this definitely does not sound normal for one of our TVs. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition. Given the opportunity, we could have looked into this for you and tried to help resolve the problems you were experiencing. We hope that you reconsider us in the future! We will continue to work hard to provide our customers with the best experience and support possible. Best of luck!
Thank you,
Sara
TCL Customer Support
- Pros mentioned:Color, Picture quality
Rated 5 out of 5 stars
A great TV, especially for the money!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Right out of the box, I was very impressed with everything about this TV. It feels decently well built, thanks metal feet, a metal chin, and flat edge-to-edge glass screen. These three things also serve to make the TV look pretty good as well! Additionally, the feet have a plastic cover in the rear for you to run cables through to keep everything tidy. My only downside with the appearance/build of the TV are the fact that the feet are so along and are located near the very edges of the TV, meaning it takes quite a bit of room on your entertainment center. The picture quality - especially for the price - is just outstanding! Out of the box, the colors just pop and look vibrant, but not oversaturated. I highly recommend setting the Dolby Vision viewing mode to dark, as its definitely a little more accurate that the brighter viewing modes. (If you're wondering, I use my 16 inch MacBook Pro display as general reference for color accuracy because it covers a variety of color standards with great accuracy) The local dimming feature is wonderful addition to the TV, especially for dark room viewing. It makes dealing with letterboxes (the black bars on some movies) so much more tolerable even in dark rooms, and I was honestly shocked as to how well the screen kept most areas of the display completely black at times. One weakness of the set is that it doesn't have a particularly high peak brightness, meaning that it definitely won't offer the best HDR experience possible. That said, it gets bight enough in most cases to still be able to appreciate HDR content to some extent. Lastly, I'd like to talk about the software, which is Roku OS. Roku continues to impress me with how well it performs and simple it is to use. While I still prefer my Apple TV for the overall experience, its hard to fault Roku for anything because there are very few shortcomings. I would argue that Roku is hands down the most simple, straight forward, and welcoming platform for people new to smart TVs, and I couldn't be more glad to have it built into this TV. (To be clear, I have owned a fire stick and Chromecast, and have limited experience with android TV) All in all, this TCL is a great TV, and when you think about the cost, it's even better for the money. You'd be hard pressed to find any other TVs around this size and price that come even remotely close in terms of functionality and support for formats and features. Provided I don't have any reliability issues, I don't see why the next TV I buy wouldn't be a TCL.
I would recommend this to a friend Rated 1 out of 5 stars
Family First
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.the tv us not compatible with spectrum TV app, in stores they lie and say it is... Knowing there contract is over with spectrum
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Shawn,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience. Currently, the Spectrum TV streaming app is not available in the Roku Channel Store. You can visit https://support.roku.com/article/360004150534 for more information. We are always looking for ways to improve, and your feedback is greatly appreciated! We will continue to make improvements to ensure our customers the best experience possible. Hope this helps!
Thank you,
Sara
TCL Customer Support
- Pros mentioned:Picture quality
Rated 2 out of 5 stars
A BadBuy from BestBuy
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.THE GOOD: Have owned this TV since it’s August 2020 release. Brilliant picture quality, sufficiently bright for a normally lit room, good feature set, and many advanced features such as a Quantum Dot FALD display, well controlled and integrated dimming zones. THE BAD: Unreliable. My screen developed a one inch deep magenta bar across the top of the screen just after it’s warranty expired. Constantly lost CEC handshake with HDMI attached devices. Roku software frequently broke apps after updating. TV died with no warning, would not turn on, after 2 years and 7 months of use. One of the best looking pictures i’ve seen on any TV, not just in this price range, but short life and dicey quality control and/or build quality make this a BadBuy.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Ernie,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience. Our TVs are carefully designed and engineered to give our customers years of entertainment. Our TVs do come with a 1-year manufacturer's warranty for those rare times that defects occur. In cases like this, if you purchased an extended warranty, you may want to reach out to see if you can file a warranty claim through the extended warranty company. Furthermore, if you purchased using a credit card, some credit card companies also provide additional coverage. We will continue to make improvements to ensure our customers the best experience possible.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
WARNING— ROKU no longer has YouTube TV!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.YouTube TV is my streaming service. I had no idea ROKU and YouTube TV’s deal expired and new devices don’t have the app. Would have bought another OS. BestBuy should list this notice on Roku TVs.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi TexSA,
Thank you for taking the time to provide your feedback. Currently, you can log into your YouTube TV account through the YouTube app. You should be able to find this on the lower left side of the YouTube app. Hope this helps!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
AirPlay is a joke
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Red line at the top of the screen. Can't AirPlay without resetting network connections every time.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi eenaldous,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Spend your money elsewhere
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Poor picture quality/sound when compared to similarly priced units. Picture setting adjustments did little to improve the clarity. The power light is like a beacon in the night.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi David,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. We would be more than happy to look into this to see what we can do to try to help you. In order for us to assist we first need to gather more information. Please reach out to us at tclsocial@tcl.com with your contact information and reference this review, and someone will get back to you right away. Additionally, you can turn off the Standby LED by going to Home>Settings>System>Power>Standby LED>Off.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Pretty Picture with Plenty of Disappointment
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.First one arrived with a cracked LCD. Second one has started flashing black frames after less than a month. Can’t recommend.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello Yikes,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
TCL Social Support
Rated 1 out of 5 stars
Looses internet connection
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Looses internet connection. Looses internet connection
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi PeggyC,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Bad color
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After having this tv since Dec 2020, I am willing to give it away. The color is just awful.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi John,
Thank you for taking the time to provide your feedback. There are options available to adjust the settings to better fit your personal preference. You can access the Options menu on the TV by pressing the asterisk (*) button on your remote while watching content. Additionally, you can access expert picture settings by downloading the free Roku mobile app on a smartphone or tablet. The Roku mobile app works as a remote and allows you to access additional features like voice search, private listening, expert picture settings, and more. Hope this helps & happy viewing!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Recovery mode loop
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Recovery mode loop is a pain and you end up getting if your power goes out
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Chancedoo,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Not happy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The TV was non operable. We had to return it. Not happy with this purchase.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Lizo,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this does not sound normal for one of our TVs. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition. Given the opportunity, we could have looked into this for you and tried to help resolve the problems you were experiencing. We hope that you reconsider us in the future! We will continue to work hard to provide our customers with the best experience and support possible. Best of luck!
Thank you,
Sara
TCL Customer Support
- Pros mentioned:Picture quality, Price
Rated 5 out of 5 stars
Fun to Watch, Inexpensive to Own!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It takes a little tweaking to get the picture right. Once that is done, the color and clarity are excellent! When considering the purchase price, it is an astounding bargain! This is my fourth TCL television and I have had no problems with any of the sets. My oldest one is 6 years old. Sure you can spend more but its hard to imagine getting more bang for your buck. Buy it, adjust the picture, start a 4k movie and take a journey! Its fun to watch!
I would recommend this to a friend - Pros mentioned:Picture quality
Rated 5 out of 5 stars
Best
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very good ……………………………………,,,,,,,,,,,,,,,,,,excelent
I would recommend this to a friend