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Customer reviews

Rating 4.5 out of 5 stars with 1206 reviews

Rating Filter

Rating by feature

  • Picture Quality

    Rating 4.7 out of 5 stars

  • Sound Quality

    Rating 4.4 out of 5 stars

  • Brightness

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers admire the 50" Class Q5 Q-Class 4K QLED HDR Smart TV with Google TV's stunning picture quality, vibrant colors, and ease of use, finding it to be a great value for the price. However, some users experienced slowdowns with the operating system and remote control functionality. While many praise the color and refresh rate, concerns were raised regarding app performance and occasional system instability.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 16 Showing 301-320 of 1,206 reviews
  • Pros mentioned:
    Picture quality, Price

    Rated 5 out of 5 stars

    MR

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    GOOD QUALITY FOR THE PRICE, VERY GOOD PACKING SYSTEM

    I would recommend this to a friend
    • Brand response from TCLExpert
      Posted .

      Hi FaustoP,

      Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your TV thus far! At TCL, we are committed to delivering premium products with world-class customer experience. We hope you continue to have a great experience and explore more of the great features our TVs have to offer. Enjoy!

      Thank you,

      Sara
      TCL Customer Support

  • Pros mentioned:
    Picture quality, Price

    Rated 5 out of 5 stars

    Tv

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great picture, great price. Awesome service Great experience

    I would recommend this to a friend
    • Brand response from TCLExpert
      Posted .

      Hi StevenF,

      Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your TV thus far! At TCL, we are committed to delivering premium products with world-class customer experience. We hope you continue to have a great experience and explore more of the great features our TVs have to offer. Enjoy!

      Thank you,

      Sara
      TCL Customer Support

  • Pros mentioned:
    Ease of use, Picture quality

    Rated 5 out of 5 stars

    Great tv

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Picture ans sound are great! Very easy set up. Price was right too

    I would recommend this to a friend
    • Brand response from TCLExpert
      Posted .

      Hi Chis,

      Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your TV thus far! Our TVs are designed and engineered to have a quick and easy setup, be user friendly, and provide a great viewing experience. We hope you continue to have a great experience and explore more of the great features our TVs have to offer. Enjoy!

      Thank you,

      Sara
      TCL Customer Support

  • Pros mentioned:
    Picture quality
    Cons mentioned:
    Operating system

    Rated 3 out of 5 stars

    Good image but poor operating system

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great picture and sound from the tv speakers but it definitely falls short on the google operating system. Disconnects from wifi randomly and tends to lag on the home screen and certain apps. I would probably not buy this if your going to be using the smart home part of it frequently.

    No, I would not recommend this to a friend
    • Brand response from TCLExpert
      Posted .

      Hi BrianM,

      Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.

      Thank you,

      Sara
      TCL Customer Support

  • Pros mentioned:
    Picture quality, Price

    Rated 5 out of 5 stars

    Good for the price

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pretty good quality, nice sound and excellent price.

    I would recommend this to a friend
  • Pros mentioned:
    Tv quality

    Rated 4 out of 5 stars

    Good cheap TV

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My only complaint is that the remote is very laggy. By that I mean it takes several seconds for the tv to register a button press on the remote. Its a little frustrating because sometimes you wait for the TV to catch up and the button press never registered and sometimes you press it again and it doubles up. Other than that, its a prerry decent TV.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Picture quality

    Rated 5 out of 5 stars

    Hot buy!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent quality, easy to set up. Really worth it for the price!

    I would recommend this to a friend
    • Brand response from TCLExpert
      Posted .

      Hi Mariana89,

      Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your TV thus far! Our TVs are designed and engineered to have a quick and easy setup, be user friendly, and provide a great viewing experience. We hope you continue to have a great experience and explore more of the great features our TVs have to offer. Enjoy!

      Thank you,

      Sara
      TCL Customer Support

  • Pros mentioned:
    Ease of use, Picture quality

    Rated 5 out of 5 stars

    Tv

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy set up good picture remote works well is on sale now

    I would recommend this to a friend
    • Brand response from TCLExpert
      Posted .

      Hi NicholasM,

      Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your TV thus far! Our TVs are designed and engineered to have a quick and easy setup, be user friendly, and provide a great viewing experience. We hope you continue to have a great experience and explore more of the great features our TVs have to offer. Enjoy!

      Thank you,

      Sara
      TCL Customer Support

  • Pros mentioned:
    Ease of use, Picture quality

    Rated 5 out of 5 stars

    Great TV

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great TV for the money. Good picture and easy to set up.

    I would recommend this to a friend
    • Brand response from TCLExpert
      Posted .

      Hi HenryF,

      Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your TV thus far! Our TVs are designed and engineered to have a quick and easy setup, be user friendly, and provide a great viewing experience. We hope you continue to have a great experience and explore more of the great features our TVs have to offer. Enjoy!

      Thank you,

      Sara
      TCL Customer Support

  • Pros mentioned:
    Ease of use, Picture quality

    Rated 4 out of 5 stars

    Worth the cost

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice picture... easy setup smart tv.. would recommend

    I would recommend this to a friend
    • Brand response from TCLExpert
      Posted .

      Hi DennisR,

      Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your TV thus far! Our TVs are designed and engineered to have a quick and easy setup, be user friendly, and provide a great viewing experience. We hope you continue to have a great experience and explore more of the great features our TVs have to offer. Enjoy!

      Thank you,

      Sara
      TCL Customer Support

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Excellent TV /Computer monitor.

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This TCL Smart TV was delivered promptly and has been providing good service for the last year. The picture is sharp and excellent color and meets my basic needs.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TCL 50" Smart TV

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's the best TV I've ever purchased, I'm currently enjoying the free 3 months of AppleTV+ that was included in the purchase.

    I would recommend this to a friend
    • Brand response from TCLExpert
      Posted .

      Hi ShayyFelipe,

      Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your TV thus far! At TCL, we are committed to delivering premium products with world-class customer experience. We hope you continue to have a great experience and explore more of the great features our TVs have to offer. Enjoy!

      Thank you,

      Sara
      TCL Customer Support

  • Rated 5 out of 5 stars

    Biggest bang for your Buck

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great TV for the price. Full picture customization. Also game mode increases the refresh rate which is good for games. You can even customize how dark the black colors are.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Superior quality

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Gotta say we purchased the same TV several years ago (older version) while from the outside there are no distinguishing differences... the quality of the image and the improved google software is far superior. However, be ready to sign-up for a google email account if you want to use the smart tv features

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    New TV Brand for Me

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The picture quality is very good, I was a little worried, because I never heard of this brand, so far not disappointed!

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Q5 QLED

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice QLED with reasonable price point if you can get this on sale. Better than the Omni QLED. Deal room picture quality is much better than most regular LED TVs and all QLEDs in this price range. This is a good TV for both bright and dark environments. Reflection handling leaves a little to be desired, but overall great deal.

    I would recommend this to a friend
    • Brand response from TCLExpert
      Posted .

      Thank you for taking the time to provide your feedback. We hope that you are enjoying your TV thus far! At TCL, we are committed to delivering premium products with world-class customer experience. If you need any assistance please reach out to us at https://support.tcl.com/contact-us. Enjoy! Brandon TCL Customer Support

  • Pros mentioned:
    Picture quality, Tv quality

    Rated 5 out of 5 stars

    $150 steal

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great picture for $150. Great smart tv for the price

    I would recommend this to a friend
    • Brand response from TCLExpert
      Posted .

      Hi Rianjohnsonsux,

      Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your TV thus far! At TCL, we are committed to delivering premium products with world-class customer experience. We hope you continue to have a great experience and explore more of the great features our TVs have to offer. Enjoy!

      Thank you,

      Sara
      TCL Customer Support

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great deal at $150 but would pay more

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this TV during Prime Days so it was heavily discounted at $150 but I would gladly pay more. Honestly, I should have bought 2 but wanted to try it out first. I like Google TV personally so no issue there. It picks up the Wi-Fi with no buffering issues. Great image and overall, I would highly recommend to anyone.

    I would recommend this to a friend
    • Brand response from TCLExpert
      Posted .

      Hi BigRobC,

      Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your TV thus far! At TCL, we are committed to delivering premium products with world-class customer experience. We hope you continue to have a great experience and explore more of the great features our TVs have to offer. Enjoy!

      Thank you,

      Sara
      TCL Customer Support

  • Rated 5 out of 5 stars

    Loyal thankful customer

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the merchandise I purchase from Best Buy it’s worth my money

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Crazy Deal @ 150

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For 150$ this was in INSANE deal. Looks amazing and everything I plugged into it felt brand new to watch.

    I would recommend this to a friend