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Customer reviews

Rating 4.5 out of 5 stars with 1206 reviews

Rating Filter

Rating by feature

  • Picture Quality

    Rating 4.7 out of 5 stars

  • Sound Quality

    Rating 4.4 out of 5 stars

  • Brightness

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers admire the 50" Class Q5 Q-Class 4K QLED HDR Smart TV with Google TV's stunning picture quality, vibrant colors, and ease of use, finding it to be a great value for the price. However, some users experienced slowdowns with the operating system and remote control functionality. While many praise the color and refresh rate, concerns were raised regarding app performance and occasional system instability.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 33 Showing 641-660 of 1,206 reviews
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Great for the price

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For the price it’s a good tv. I got it on sale and open box for $250

    I would recommend this to a friend
    • Brand response from TCLExpert
      Posted .

      Hi SeanL,

      Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your TV thus far! At TCL, we are committed to delivering premium products with world-class customer experience. We hope you continue to have a great experience and explore more of the great features our TVs have to offer. Enjoy!

      Thank you,

      Sara
      TCL Customer Support

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great Tv

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m very satisfied with my purchase. Very good quality and perfect sound.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    TCL TV

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great and looks great. Have an easy setup feature for smartphones.

    I would recommend this to a friend
    • Brand response from TCLExpert
      Posted .

      Hi Mickey,

      Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your TV thus far! Our TVs are designed and engineered to have a quick and easy setup, be user friendly, and provide a great viewing experience. We hope you continue to have a great experience and explore more of the great features our TVs have to offer. Enjoy!

      Thank you,

      Sara
      TCL Customer Support

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great pic

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My son loves it. The pic is great definitely happy and the price was good

    I would recommend this to a friend
  • Pros mentioned:
    Tv quality

    Rated 5 out of 5 stars

    Excellent TV for the price!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent TV for the price. Bright screen, Google tv OS does the job easily.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    Good so far

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bright, decent sound and features. No problems after a week but will see if that changes.

    I would recommend this to a friend
    • Brand response from TCLExpert
      Posted .

      Hi BestBuyLover,

      Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your TV thus far! At TCL, we are committed to delivering premium products with world-class customer experience. We hope you continue to have a great experience and explore more of the great features our TVs have to offer. If you need any assistance please contact us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can. Enjoy!

      Thank you,

      Sara
      TCL Customer Support

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Good tv great price

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great picture. Got the tv for a great price and really pleased with the quality.

    I would recommend this to a friend
    • Brand response from TCLExpert
      Posted .

      Thank you for providing your thoughtful feedback. It's awesome that you are pleased with your new TCL TV! Kick back, relax and enjoy the NFL season this year with your high quality and high functional TV. Best regards, Brandon TCL Customer Support

  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Worth it!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great tv for the price glad I bought it when it was on sale!

    I would recommend this to a friend
    • Brand response from TCLExpert
      Posted .

      Hi AnthonyD,

      Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your TV thus far! At TCL, we are committed to delivering premium products with world-class customer experience. We hope you continue to have a great experience and explore more of the great features our TVs have to offer. Enjoy!

      Thank you,

      Sara
      TCL Customer Support

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Love my TCL

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product! I’m enjoying my tv and the picture is so beautiful

    I would recommend this to a friend
    • Brand response from TCLExpert
      Posted .

      Hi SheaM,

      Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your TV thus far! At TCL, we are committed to delivering premium products with world-class customer experience. We hope you continue to have a great experience and explore more of the great features our TVs have to offer. Enjoy!

      Thank you,

      Sara
      TCL Customer Support

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Wonderful TV

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fantastic quality at a great price! Love that it is fully supported for the PS5.

    I would recommend this to a friend
    • Brand response from TCLExpert
      Posted .

      We appreciate you posting your thoughtful review. We hope that your new TCL TV helps you immerse yourself in whatever content you choose to watch or play! Sincerely, Brandon TCL Customer Support

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great TV

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great quality, Fast and Reliable. Very easy to control and picture perfect.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    We are happy at home

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I get on the Best Buy deal, and is a good quality device for the price, I paid.

    I would recommend this to a friend
    • Brand response from TCLExpert
      Posted .

      Thank you for providing your thoughtful feedback. It's awesome that you are pleased with your new TCL TV! Kick back, relax and enjoy the NFL season this year with your high quality and high functional TV. Best regards, Brandon TCL Customer Support

  • Pros mentioned:
    Tv quality

    Rated 5 out of 5 stars

    Tv

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great TV for the price and it’s a smart tv too so you can add apps if necessary

    I would recommend this to a friend
    • Brand response from TCLExpert
      Posted .

      Thank you for taking the time to provide your thoughtful review. We are pleased to hear that you are enjoying your TV thus far. Hopefully you are able to take your viewing experience to the next level with your new TCL TV. Enjoy! Brandon TCL Customer Support

  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Good buy for $159

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was able to buy this TV on a discount for $150 and it was honestly so worth it

    I would recommend this to a friend
    • Brand response from TCLExpert
      Posted .

      Thank you for taking the time to provide us with your feedback. We are so happy that you were able to find the TCL TV that was priced right for you! Not only are our TVs priced appropriately, we are also committed to delivering premium products and amazing customer experience. We hope you enjoy! Best, Brandon TCL Customer Support

  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    Solid TV if it's on sale

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great picture and sound, just a bit slow at times when changing apps or using the main menu.

    I would recommend this to a friend
    • Brand response from TCLExpert
      Posted .

      Hi Connor,

      Thank you for taking the time to provide your feedback. We hope that you are enjoying your TV thus far! We are always looking for ways to improve, and your feedback is greatly appreciated! If you need any assistance please contact us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can. Enjoy!

      Thank you,

      Sara
      TCL Customer Support

  • Pros mentioned:
    Picture quality

    Rated 2 out of 5 stars

    Good picture for the price but no HDMI-CEC.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So we bought this for the bedroom in our cabin so it's not our main tv. We are a big fan of TCL TV's and this one makes number 5 for us. For the price this has a great picture once you fiddle with the picture setting. The reason for the low score is there is no HDMI-CEC. Now we have Apple TV's and with the exception of this TV the Apple TV's will turn the TV's on. Now on the other TV's HDMI-CEC has to be enabled and is located in the power menu. Also it's not mentioned in the owners manual which you have to download nor is it in the "quick start guide". If this was a main TV I would have returned it. Now would I recommend this TV? It depends on how it will be used. If you are going to just use the TV with no sound bare or AV receiver then HDMI-CEC is no big deal, BUT if you have a sound bar or an AV receiver or an external streamer like an Apple TV the no.

    I would recommend this to a friend
    • Brand response from TCLExpert
      Posted .

      Hi dcork,

      Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.

      Thank you,

      Sara
      TCL Customer Support

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Love this tv!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect gift for Christmas! Picture and Sound quality are amazing!!!

    I would recommend this to a friend
  • Pros mentioned:
    Tv quality

    Rated 5 out of 5 stars

    Quality TV

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good quality television. Will buy another when ready to upgrade

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Very nice

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its awesome television have no complaints especially foe the price

    I would recommend this to a friend
    • Brand response from TCLExpert
      Posted .

      Hi CharlesH,

      Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your TV thus far! Our TVs are designed and engineered to have a quick and easy setup, be user friendly, and provide a great viewing experience. We hope you continue to have a great experience and explore more of the great features our TVs have to offer. Enjoy!

      Thank you,

      Sara
      TCL Customer Support

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    TCL

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    What a great TV picture is outstanding, tire to it’s specifications

    I would recommend this to a friend
    • Brand response from TCLExpert
      Posted .

      Hi KingD,

      Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your TV thus far! At TCL, we are committed to delivering premium products with world-class customer experience. We hope you continue to have a great experience and explore more of the great features our TVs have to offer. Enjoy!

      Thank you,

      Sara
      TCL Customer Support