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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 1206 reviews

Rating Filter

Rating by feature

  • Picture Quality

    Rating 4.7 out of 5 stars

  • Sound Quality

    Rating 4.4 out of 5 stars

  • Brightness

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers admire the 50" Class Q5 Q-Class 4K QLED HDR Smart TV with Google TV's stunning picture quality, vibrant colors, and ease of use, finding it to be a great value for the price. However, some users experienced slowdowns with the operating system and remote control functionality. While many praise the color and refresh rate, concerns were raised regarding app performance and occasional system instability.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 44 Showing 861-880 of 1,206 reviews
  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    Nice fit for a bedroom

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First 4k tv I’ve owned, and the picture looks amazing

    I would recommend this to a friend
    • Brand response from TCLExpert
      Posted .

      Hi Res0zun,

      Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your TV thus far! At TCL, we are committed to delivering premium products with world-class customer experience. We hope you continue to have a great experience and explore more of the great features our TVs have to offer. Enjoy!

      Thank you,

      Sara
      TCL Customer Support

  • Rated 5 out of 5 stars

    Great TV

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great TV! We use it outside under a gazebo next to a hot tub. It operates in sun zero temps and high heat, without any issues.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Overall performance is good

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this TV only for 150$. It’s a great option for the price I got. Sometimes the TV software is laggy. But still it’s good. Display quality is ok. Highly recommended if you want to use it as an additional TV. Not recommended to use as a main TV

    I would recommend this to a friend
    • Brand response from TCLExpert
      Posted .

      Hi Nathan,

      Thank you for taking the time to provide your feedback. We hope that you are enjoying your TV thus far! We are always looking for ways to improve, and your feedback is greatly appreciated! If you need any assistance please contact us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can. Enjoy!

      Thank you,

      Sara
      TCL Customer Support

  • Pros mentioned:
    Price

    Rated 4 out of 5 stars

    Great tv

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a Great tv for the price I purchased it ..!

    I would recommend this to a friend
    • Brand response from TCLExpert
      Posted .

      Hi Qmussa,

      Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your TV thus far! Our TVs are designed and engineered to have a quick and easy setup, be user friendly, and provide a great viewing experience. We hope you continue to have a great experience and explore more of the great features our TVs have to offer. Enjoy!

      Thank you,

      Sara
      TCL Customer Support

  • Rated 5 out of 5 stars

    Good buy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this last year it's a good buy at the price.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 3 out of 5 stars

    Sketchy remote and Internet performance

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've had this TV for 2 months now. Great picture. Very slow to respond to remote input. Constant problems with Internet connection, whether ethernet or wireless. I've seen many really good reviews for TCL TVs, but I'm fairly disappointed with it.

    No, I would not recommend this to a friend
    • Brand response from TCLExpert
      Posted .

      Hello,

      Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.

      Thank you,

      Sara
      TCL Customer Support

  • Pros mentioned:
    Price

    Rated 4 out of 5 stars

    Good purchase

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worth the price. Definitely recommend this product.

    I would recommend this to a friend
    • Brand response from TCLExpert
      Posted .

      Hi Siva,

      Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your TV thus far! Our TVs are designed and engineered to have a quick and easy setup, be user friendly, and provide a great viewing experience. We hope you continue to have a great experience and explore more of the great features our TVs have to offer. Enjoy!

      Thank you,

      Sara
      TCL Customer Support

  • Rated 5 out of 5 stars

    Phenomenal TV at a great price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great TV. Works perfectly and the TCL experience is great

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    Sound issues.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound is good but not optimal.picture is very good!

    I would recommend this to a friend
    • Brand response from TCLExpert
      Posted .

      Hi AnnB,

      Thank you for taking the time to provide your feedback. We hope that you are enjoying your TV thus far! We are always looking for ways to improve, and your feedback is greatly appreciated! If you need any assistance please contact us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can. Enjoy!

      Thank you,

      Sara
      TCL Customer Support

  • Rated 5 out of 5 stars

    Great Tv

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this TV!! My son recommended this tv to me, when I was looking. Very bright! I can't figure out how to connect to Alexa, so I will be calling support very soon. Picture is very good, this is my first qled and I am very pleased with my decision. I highly recommend it.

    I would recommend this to a friend
    • Brand response from TCLExpert
      Posted .

      Hi Sheli,

      Thank you for taking the time to provide your feedback. We hope that you are enjoying your TV thus far! We are always looking for ways to improve, and your feedback is greatly appreciated! If you need any assistance please contact us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can. Enjoy!

      Thank you,

      Sara
      TCL Customer Support

  • Pros mentioned:
    Picture quality

    Rated 3 out of 5 stars

    Slow system otherwise good quality

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Biggest flaw is the system. It laggy and slow to load sometimes. Picture quality is good but the system needs to run smoother

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Well worth it!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This TV is so beautiful and I know it's not the Q7 but this was very good on my wallet. The specs are amazing but my only complaint is the ability not to use my Firecube right because the Google Play OS is a little buggy but maybe an update will fix it. I love this TV and TCL period.

    I would recommend this to a friend
    • Brand response from TCLExpert
      Posted .

      Hi Tarheelbaby84,

      Thank you for taking the time to provide your feedback. We hope that you are enjoying your TV thus far! We are always looking for ways to improve, and your feedback is greatly appreciated! If you need any assistance please contact us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can. Enjoy!

      Thank you,

      Sara
      TCL Customer Support

  • Rated 4 out of 5 stars

    90/100

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You can't go wrong with an Android Smart TV with the Play store...you can easily set it up with your phone...we have it set up in the living room, just the only thing missing is AMOLED technology for deep blacks...sad that only Samsung uses it...

    I would recommend this to a friend
    • Brand response from TCLExpert
      Posted .

      Hi JuanT,

      Thank you for taking the time to provide your feedback. We hope that you are enjoying your TV thus far! We are always looking for ways to improve, and your feedback is greatly appreciated! If you need any assistance please contact us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can. Enjoy!

      Thank you,

      Sara
      TCL Customer Support

  • Rated 3 out of 5 stars

    Good Value TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not a bad option for the price. This tv has difficulty with the internet at times and can be slow even with WiFi router in the same room.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 3 out of 5 stars

    Can't get Spectrum App

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The picture is great. The downside here is you cannot get the spectrum app on this TV unless you buy a Roku stick for it. If you are looking for a television that you can download the spectrum app look past this one.

    I would recommend this to a friend
    • Brand response from TCLExpert
      Posted .

      Hi Bruss,

      Thank you for taking the time to provide your feedback. We hope that you are enjoying your TV thus far! We are always looking for ways to improve, and your feedback is greatly appreciated! If you need any assistance please contact us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can. Enjoy!

      Thank you,

      Sara
      TCL Customer Support

  • Rated 5 out of 5 stars

    Cant beat it for the price

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For the price, you’re going to have a hard time finding a better TV than this one. I like how it comes with dolby vision as well as HDR10. Not only that, it is also quantum dot! This TV is a no brainer if you’re shopping on a budget, doesnt get much better than this.

    I would recommend this to a friend
    • Brand response from TCLExpert
      Posted .

      Thank you for providing your thoughtful feedback. It's awesome that you are pleased with your new TCL TV! Kick back, relax and enjoy the NFL season this year with your high quality and high functional TV. Best regards, Brandon TCL Customer Support

  • Rated 5 out of 5 stars

    TV survivor

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing TV still going strong. The service was great and everyone was so helpful.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great TV at a Reasonable Price

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great TV at a low price point. Setup was straightforward. We use it for the kids' video gaming, and this TV's performance is excellent for that purpose. It also works great as a TV when we use it to stream Netflix and Amazon Prime.

    I would recommend this to a friend
    • Brand response from TCLExpert
      Posted .

      Hi StephenM,

      Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your TV thus far! Our TVs are designed and engineered to have a quick and easy setup, be user friendly, and provide a great viewing experience. We hope you continue to have a great experience and explore more of the great features our TVs have to offer. Enjoy!

      Thank you,

      Sara
      TCL Customer Support

  • Cons mentioned:
    Os

    Rated 3 out of 5 stars

    Sluggish interface, decent picture quality

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For $280 this TV was good enough but nothing amazing. The OS tends to be very unresponsive and unstable, so I plugged in a cheap Roku stick.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth the price

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s worth the price been using this TV quite sometime and no issue works great

    I would recommend this to a friend