Customer Ratings & Reviews
- Model:
- 50Q550G
- |
- SKU:
- 6551173
Customer reviews
Rating 4.5 out of 5 stars with 1204 reviews
(1,204 customer reviews)Rating by feature
- Picture Quality4.7
Rating 4.7 out of 5 stars
- Sound Quality4.4
Rating 4.4 out of 5 stars
- Brightness4.6
Rating 4.6 out of 5 stars
Customers are saying
Customers admire the 50" Class Q5 Q-Class 4K QLED HDR Smart TV with Google TV's stunning picture quality, vibrant colors, and ease of use, finding it to be a great value for the price. However, some users experienced slowdowns with the operating system and remote control functionality. While many praise the color and refresh rate, concerns were raised regarding app performance and occasional system instability.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Picture quality
Rated 2 out of 5 stars
Awesome sound
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Picture is amazing, way better than any led. I don't like how it takes a brief pause to respond to the remote, but that could be all app based TVs. Dolby atmos sound is wildly 3 dimensional.
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi audioPhilbert,
Thank you for taking the time to provide your feedback. We hope that you are enjoying your TV thus far! We are always looking for ways to improve, and your feedback is greatly appreciated! If you need any assistance please contact us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
Good in some ways, bad in others
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sharpness and detail are there, but the brightness is weird. Blacks and whites look really bad. I gave this TV away to a friend and bought a better TV for myself.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Fred,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. Given the opportunity, we could have looked into this for you and tried to help resolve the problems you were experiencing. We hope that you reconsider us in the future! We will continue to work hard to provide our customers with the best experience and support possible. Best of luck!
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
Ok TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s a good tv for the price I paid. 149 on sale but don’t expect the best picture quality. If I would have paid more I would have returned it. It was intended for our living room but it is now for our back screened in porch.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi NancyG,
Thank you for taking the time to provide your feedback. We hope that you are enjoying your TV thus far! We are always looking for ways to improve, and your feedback is greatly appreciated! If you need any assistance please contact us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can. Enjoy!
Thank you,
Sara
TCL Customer Support
- Pros mentioned:Tv quality
Rated 1 out of 5 stars
Frustartion galore
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was really trying to like this TV, Turned TV on and then when menu pops up choose Netflix and it just freezes, remote wont even respond no matter what buttons were pushed after that. Attempted to turn off via TV on and off button as well as remote with no luck. I had to disconnect TV from wall and turned on then it worked fine. This TV was a bad buy, when it works it's fine but just lags...will purchase a different band from now on.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi DavidL,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
Wish it was bigger but
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For 150 dollars it was a deal. 4k is love, 4k is life.
I would recommend this to a friendRated 3 out of 5 stars
Google tv
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tv was good but broke before it was a year old screen just went black for no reason.
No, I would not recommend this to a friendRated 3 out of 5 stars
Tv for the price
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tv is okay for a quick fix if u need a cheap tv picture isnt amazing the refresh rate is annoying it is inly 60hz and also not impressed by google tv format
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Srcr12,
Thank you for taking the time to provide your feedback. We hope that you are enjoying your TV thus far! We are always looking for ways to improve, and your feedback is greatly appreciated! If you need any assistance please contact us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
Great TV, Remote Wont Work
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV is beautiful and has nice features. Unfortunately, the remote does not work. I followed all steps to setup up TV using my Harmony Universal Remote and iPhone. This was a hig pain and had i not already hung this TV on my wall I would not have spent the significant amount of time it took to program my Harmony remote to get this TV setup. I expect more from Best Buy when selling Open Box items in Excellent Condition.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Murray,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble setting up your remote. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
Hardly Smart
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The smart system and processing on this TV is incredibly slow and constantly needs hard shut downs. After a year with this tv it looks okay, but does not handle the smart functions well...
No, I would not recommend this to a friendRated 1 out of 5 stars
Worst
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bad decision bad Brand aldkfjfjfjglslsmamdbxbnsmammzmsmmsmmzmxnxnnznznznnznndndnzn
No, I would not recommend this to a friendRated 3 out of 5 stars
Good TV
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.best features at cheaper prices and the qled technology has done its job.suitable for low light conditions.
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi Deepu,
Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your TV thus far! At TCL, we are committed to delivering premium products with world-class customer experience. We hope you continue to have a great experience and explore more of the great features our TVs have to offer. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
No spectrum app
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Why is there no spectrum app but on my other tcl tv there is? Somewhat complicated set up and ok picture for the price
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi Jimmuffy,
Thank you for taking the time to provide your feedback. If your older TV features a different operating system, there would be a different in app availability. We have taken note of your feedback and will forward this information on to the appropriate team members. If you need any further assistance, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
Not a Good purchase
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The picture quality and sound is not as expected .
No, I would not recommend this to a friendRated 3 out of 5 stars
Not good for gaming
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Slow streaming while playing PlayStation. Monitor is very slow while trying to play games.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi JulianM,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Terrible! STAY AWAY
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It’s garbage… never in my life will I buy a google system again. You would think since it’s google based it’s great but it’s the opposite!
No, I would not recommend this to a friendRated 3 out of 5 stars
falsely informed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.i bought it solely because i was told it was bluetooth capable, it has it but it doesn't work
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi JamesM,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. This TV does indeed feature Bluetooth. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
Junk in the trunk
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got a deal for $149. Worth about $100! Spend the $ and get a Samsung or Sony. This is junk
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi CaryS,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
- Pros mentioned:Picture quality
Rated 1 out of 5 stars
Cheap, glitchy
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very glitchy, frustrating to use. Picture quality looks great, but it randomly plays the wrong thing, or you have to sign out and back into apps repeatedly.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi RyanW,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
Broken
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The TV won't work only Netflix would work so l am returning the TV
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Moet,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Don't waste your money on TCL...
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.You get what you pay for! Not a bad TV but when TCL will not stand behind their warranty, why would you order this TV with, in essence, no warranty protection? My TV has not been working for one month while the TCL 'team' decides what to do after their repair tech replaces the parts and watches while the TV catches fire! Don't even consider this brand for your primary TV. I have filed complaints with the State of Ohio AG and BBB to try and get this company to honor their warranty.
No, I would not recommend this to a friend