Customer Ratings & Reviews
- Model:
- 50Q550G
- |
- SKU:
- 6551173
Customer reviews
Rating 4.5 out of 5 stars with 1204 reviews
(1,204 customer reviews)Rating by feature
- Picture Quality4.7
Rating 4.7 out of 5 stars
- Sound Quality4.4
Rating 4.4 out of 5 stars
- Brightness4.6
Rating 4.6 out of 5 stars
Customers are saying
Customers admire the 50" Class Q5 Q-Class 4K QLED HDR Smart TV with Google TV's stunning picture quality, vibrant colors, and ease of use, finding it to be a great value for the price. However, some users experienced slowdowns with the operating system and remote control functionality. While many praise the color and refresh rate, concerns were raised regarding app performance and occasional system instability.
This summary was generated by AI based on customer reviews.
Rated 2 out of 5 stars
Terrible LED/Plasma TVs Sorry TCL
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I don’t believe that this tv was a good replacement for my last. TCL tvs are terrible smart tvs. Perfect for one main platform but dont trust it swapping from one platform to another. IE from home to Netflix; Console; anything else other than Cable
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Zachary,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
Bad
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Box was messed up and damaged and scratches all over the tv
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi TylerC,
Thank you for taking the time to provide your feedback. We are truly sorry that your TV arrived damaged. All of our TVs and packing are designed to withstand the rigors of shipping, but sometimes things happen that are out of our control. We take great measures to ensure that the TVs we send out are in great working condition. In cases like this, we recommend you contact your retailer as soon as possible as they are the best equipped to help you. If you get a replacement TV and need any further help, we would be more than happy to walk you through the process. Simply reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. We look forward to helping you get started!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Not a good TV
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this November of 2023 and this is the worst TV I’ve purchased. It won’t connect to WiFi and on the off chance that it does, it won’t stay connected. Sometimes it won’t even turn on. I heard good things about TCL tvs and the price wasn’t bad but I’d never buy another one of these again. I’ll stick with LG or Samsung
No, I would not recommend this to a friendRated 1 out of 5 stars
Not good
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tv lasted not even a year. We moved packed this tv in a tv moving box with bubble wrap and padding. When we reached our destination tv had lines through it and then went black. Good thing I only paid 150 for it. TCL has been a good brand overall as I have a 7 year old tcl that is still going strong but this tv definitely not even worth the 150.
No, I would not recommend this to a friendRated 3 out of 5 stars
Arrived damaged
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Arrived damaged and customer service refused to help
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi KB151,
Thank you for taking the time to provide your feedback. We are truly sorry that your TV arrived damaged. All of our TVs and packing are designed to withstand the rigors of shipping, but sometimes things happen that are out of our control. We take great measures to ensure that the TVs we send out are in great working condition. In cases like this, we recommend you contact your retailer as soon as possible as they are the best equipped to help you. If you get a replacement TV and need any further help, we would be more than happy to walk you through the process. Simply reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. We look forward to helping you get started!
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
Ok tv
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Operating system is terribly slow to react to inputs
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can. Thank you, Brandon TCL Customer Support
Rated 1 out of 5 stars
Zeros
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the worst tv ever It glitches and doesn’t work
No, I would not recommend this to a friendRated 1 out of 5 stars
Bestbuy is cheating, their system is broken
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don't be fooled.. they don't even ship this product. I ordered it when they said it can be picked up next day, but then they told me to wait... Then I recorded it online as they said they can deliver it next day.. then the order show out for delivery a few days later, then stuck there... customer service keep telling me to wait for 2 weeks... then I have to ask for refund... then even the refund is not processed, customer service keep telling me please wait... So essentially I spent the money,and got nothing but having to spend time talking to customer service.. and haven't got my money back after almost 1 months!!!!
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We're sorry to hear about your experience. For concerns regarding an order, you would want to contact your local Best Buy or Best Buy Customer Support as they would be best equipped to further assist you. Hope this helps!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
DON'T BUY A GOOGLE TV
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do NOT buy a tv that requires Google TV. This is the worst TV I have ever purchased. Google applies the same proprietary restrictions on this TV as they do for any of their products. The TV must be signed into a Google account or you can't download apps or access the internet. This IS NOT a smart device if you have to access google to use it's features.
No, I would not recommend this to a friend- Cons mentioned:Processor speed
Rated 1 out of 5 stars
Cheap TV
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tv is currently setup in my garage it is very slow and laggy I dont reccomend it for a everyday Tv
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi BRollin13,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. We would love the opportunity to look into this for you to see if we can assist you. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Worthless
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible TV in every sense of the word. It is extruding slow, with a multiple second delay for every remote action, even turning the volume up or down. It is difficult to find any applications that are not Netflix or YouTube. Smooth movements on the screen actually stutter and jump. Picture quality is generally poor. I would not recommend the TV to anyone.
No, I would not recommend this to a friendRated 2 out of 5 stars
Avoid.. turns on randomly
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The tv turns on randomly. Tried to find a pattern why it does it. Went out of town and know it was off, came home and it was on. Googled and it’s a common problem with TCL tvs
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi BigB,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
Feels like a TV that will be discounted....
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.You get what you pay for. It is slow to boot up, and wants to log into Google TV via the internet. Which is great but I feel it is watching me.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can. Thank you, Brandon TCL Customer Support
Rated 2 out of 5 stars
Twitch lag and stutter
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Twitch app has horrible stutter on 1080p. Doesn’t happen to my other google TV products with other brands, only the TCL brand
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi TwitchEnjoyer,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
No image after 3 days
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very dissapointing about this tv, it looked great and functionality was really good, it was a gift and my relative installed it and used it for 3 days and suddenly the image went off, they can hear but can't see anything so its worthless, i google the problem and it seems this is a recurrent issue, its really bad the quality of this unit is kot good
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi IgorD,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Don’t buy!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was good then it wouldn’t turn on I had trouble and now it completely Stoped working I purchased it in 2023
No, I would not recommend this to a friendRated 1 out of 5 stars
Low price = low quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this for my son, installed in his bedroom.It did not turn off 2x after few uses. It was not the remote for sure, as screen was blank grey color. Screen was not as i expected considering it is 4k OLED, pale color and pale picture quality. I dont recommend this.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi reysc,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Buyer Beware!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I received the item late to begin with, upon delivery the box appeared to have taken damage and look pre-opened and taped shut again. It was supposed to be a Christmas gift, but I'm glad that I checked the contents of the box as THE TV STAND LEGS WERE MISSING! Best Buy turned into Worst Buy!
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi DrewD,
Thank you for taking the time to provide your feedback. This is rather unusual, as this new TV comes with two feet with screws to secure them, a power cord, a remote, and a quick start guide. You may want to check your receipt to see if the TV you purchased is new or Open-Box/Previously Owned. For Open-Box/Previously Owned TVs, you would need to contact your retailer for assistance. If purchased new, we would love the opportunity to look into this for you and gather more information to see how we can best assist you. In order for us to better assist you, please reach out to us at tclsocial@tcl.com with your contact information and reference this review, and someone will get back to you as soon as possible.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Experiencing frustration with my recent purchase
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Experiencing frustration with my recent purchase as there's no sound emanating from the TV. Despite attempting various troubleshooting methods, the issue persists.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Ashok,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
TCS TV
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not a good quality, need so many improvements and changes
No, I would not recommend this to a friend