Customer Ratings & Reviews
- Model:
- 50Q651G
- |
- SKU:
- 6579462
Customer reviews
Rating 4.5 out of 5 stars with 380 reviews
(380 customer reviews)Rating by feature
- Picture Quality4.7
Rating 4.7 out of 5 stars
- Sound Quality4.5
Rating 4.5 out of 5 stars
- Brightness4.7
Rating 4.7 out of 5 stars
Customers are saying
Customers are positive about the 50" Class Q6-Series 4K UHD HDR QLED Smart Google TV (2024)'s picture quality, ease of use, and price, with many praising its excellent image and simple setup. However, customers are negative about the user interface and connectivity issues, citing problems with streaming and occasional app crashes and Wi-Fi dropouts. Some users found the smart TV interface overly complex. The game mode was also a highlight for some gamers.
This summary was generated by AI based on customer reviews.
Rated 5 out of 5 stars
TV REVIEW
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great 4kTV with an excellent price, seamless quality TCL
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi EduardoP,
Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your TV thus far! Our TVs are designed and engineered to have a quick and easy setup, be user-friendly, and provide a great viewing experience. We hope you continue to have a great experience and explore more of the great features our TVs have to offer. Enjoy!
Thank you,
Sara
TCL Customer Support
- Cons mentioned:Remote control
Rated 3 out of 5 stars
Remote control
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don’t like the remote, I have to use my direct tv remote to get a guide or list of channels by there number
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi SuzetteB,
Thank you for taking the time to provide your feedback. We hope that you are enjoying your TV thus far! We are always looking for ways to improve, and your feedback is greatly appreciated! If you need any assistance please contact us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 5 out of 5 stars
Nice affordable option
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pretty nice screen quality and movement. Happy with it so far.
I would recommend this to a friendRated 5 out of 5 stars
Best quality and value for money
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best 50” TV with high quality resolution with 4k gaming experience. Must buy it .
I would recommend this to a friend- Pros mentioned:Picture quality
Rated 1 out of 5 stars
Do not bother
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolute garbage. Picture quality is really good, but every stream lags - MLB, Peacock, AppleTV+, all of it. It’s not the apps and it’s not my internet connection - none of my other TVs do this. So disappointed. Another very annoying quirk - cannot control volume levels via the TV remote when using optical connection. Have to keep my separate soundbar remote nearby.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi AndrewD,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can. Additionally, if your soundbar supports it, you can connect the soundbar via HDMI eARC and you should be able to control the soundbar volume with the TV remote. Hope this helps!
Thank you,
Sara
TCL Customer Support
Rated 5 out of 5 stars
Value for money TV under $300
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Value for money product. Good purchase under $300.
I would recommend this to a friend- Cons mentioned:Remote control
Rated 1 out of 5 stars
Did not keep due to software corruption.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very disappointed. Hopefully it was a fluke. On first power up, things seemed okay, but could not access the settings menu and the home button on the remote did nothing. Found put there is no consumer accessible reset button on the panel either. Through testing i was able to verify that the issue was with the Tav itself and not the remote. After two days of trying to recover the TV and perform a reset to start over, I had to return the TV as defective. I bought another brand and have had zero issues since.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi BobbyK,
Thank you for taking the time to provide your feedback. We're sorry to hear about your experience. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition. Given the opportunity, we could have looked into this for you and tried to help resolve the problems you were experiencing. We hope that you reconsider us in the future! We will continue to work hard to provide our customers with the best experience and support possible. Best of luck!
Thank you,
Sara
TCL Customer Support
Rated 4 out of 5 stars
Tv
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good tv and the androids apps love the design over all..
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi JosielU,
Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your TV thus far! Our TVs are designed and engineered to have a quick and easy setup, be user-friendly, and provide a great viewing experience. We hope you continue to have a great experience and explore more of the great features our TVs have to offer. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
Don't Buy A Off Brand TV
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This TV is a piece of junk. I had it for 5 months and than some of the apps wouldn't open. Did the delete app reinstall unplug, rebot internet and still wouldn't start Call customer services and did it all again plus 2 additional steps and still didn't work. The last step was a reset which I didn't have time for. I had spent 40 minutes on the phone already They refused to send a technician out to fix the TV until all the steps were taken.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi YettaL,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you and review your case to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
I can Honestly say the worst TV experience ever.
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV gave it up right after the return period. TCL support is the worst thing I have ever experienced, pretty much useless to offer a warranty. A month worth of conversing back and forth before they figured out enough maybe offer to send a technician to take a look. The google TV seemed super buggy too, especially with HULU. Last TCL product I'll entertain buying. Run the other way.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Erik,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition. We're glad to see that we are already in the process of helping you. If you need any further assistance, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with.
Thank you,
Sara
TCL Customer Support
- Cons mentioned:Remote control
Rated 1 out of 5 stars
Bad TCL customer service.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought a little over a month ago. Remote quit working and TCL makes you jump through hoops and had me reset my TV. Now my remote won’t connect and my TV is reset so it’s unuseable. When (if?) they send me a remote replacement hopefully that fixes my $300 paper weight.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Kinetic,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition. We're glad to see that we are already in the process of helping you. If you need any further assistance, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
Will do.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tv is nice. Is not compatible with apps. Store reps told me it was and I later found out that was not the case.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. This TV features a Google TV operating system with access to 5,000+ apps with over 500,000 TV shows and movies available through the App Store. For further assistance, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Disappointed
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had to return it, only half a screen was visible. Very disappointing since it was a gift for a family member. Got my refund.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Sammy,
Thank you for taking the time to provide your feedback. We're sorry to hear about your experience. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition. Given the opportunity, we could have looked into this for you and tried to help resolve the problems you were experiencing. We hope that you reconsider us in the future! We will continue to work hard to provide our customers with the best experience and support possible. Best of luck!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
CAREFUL on open boxes and gift with purchase!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought an open box. It said it was excellent. I was disappointed then that the TV arrived not working. When I went to return it, the person completing the return insinuated that it was our fault it broke because we transported it wrong. No, we had it delivered. It did not seem to be packaged well. Now I had to take the time get it back to the store myself. When I returned it, I got $100 less than I paid for it back! There was a $100 gift card received with purchase. That amount of money could not be returned to me even though I said the card was never used or downloaded. Now I am stuck with a gift card not my cash back. That does not seem fair! What if I wanted to buy another TV at another store now, I am out $100.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi WBML,
Thank you for taking the time to provide your feedback. We're sorry to hear about your experience concerning the shipping and delivery of your product. We hope that you reconsider us in the future! We will continue to work hard to provide our customers with the best experience and support possible. Best of luck!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Do not recommend.
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I do not recommend this brand, I've bought 3 TCL Tvs in the past and all have failed within the first year. I am sticking with Sony. Fool me once, twice, and now 3 times. Obviously I am a slow learner. All they do is sit on a wall no moving, no jostling, no impacts and the screens all failed, same issue with each one. First the sound goes out and then the entire picture goes out,,,including the power light,,,tried resetting,,,,no success,,,powering off ,,,unplugging peripherals….nothing works
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
- Cons mentioned:User interface
Rated 1 out of 5 stars
A Lemon
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We got the TV home and hooked it all up and it would turn on for a second and then the screen went blank. Tried troubleshooting measures to no avail. We returned the next day. One star is too many.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi CherryV,
Thank you for taking the time to provide your feedback. We're sorry to hear about your experience. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition. Given the opportunity, we could have looked into this for you and tried to help resolve the problems you were experiencing. We hope that you reconsider us in the future! We will continue to work hard to provide our customers with the best experience and support possible. Best of luck!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Shouldve Bought TCL ROKU !!!!!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This tv blows. Don’t know how I missed that this wasn’t a ROKU. I have multiple TCL ROKU tvs and they’re amazing. This sucks. Can’t get about 3 or 4 or the main apps that I usually use because google does’t support them. Trash. Buy something else…
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi PeterL,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. We are always looking for ways to improve, and your feedback is greatly appreciated. If you need any further assistance, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Damaged item, poor service.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Item delivered damaged. The screen was damaged directly out of the package. Poor customer service when returned. Multiple employees needed to inspect the damaged item before they finally approved return. My overall experience with this transaction and product were not satisfactory.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi JaysonM,
Thank you for taking the time to provide your feedback. We are truly sorry that your TV arrived damaged. All of our TVs and packaging are designed to withstand the rigors of shipping, but sometimes things happen that are out of our control. We take great measures to ensure that the TVs we send out are in great working condition. If you get a replacement and need any further help, we would be more than happy to work with you. Simply reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. We look forward to helping you get started!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Poor quality
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This TV has very low quality, especially when I play games, it works very poorly, and the sound is also poor quality.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi SadeqA,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Never again
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I wrote a letter about being accused of buying this TV taking it home , busting the screen and returning it for a replacement. The TV was damaged before putting it in the box. Never again!!!
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi DenzilD,
Thank you for taking the time to provide your feedback. We are truly sorry that your TV arrived damaged. All of our TVs and packaging are designed to withstand the rigors of shipping, but sometimes things happen that are out of our control. We take great measures to ensure that the TVs we send out are in great working condition. In cases like this, we recommend you contact your retailer as soon as possible as they are best equipped to help you. If you get a replacement and need any further help, we would be more than happy to work with you. Simply reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. We look forward to helping you get started!
Thank you,
Sara
TCL Customer Support