Customer Ratings & Reviews
- Model:
- 50QM5K
- |
- SKU:
- 6625833
Customer reviews
Rating 4.6 out of 5 stars with 284 reviews
(284 customer reviews)Rating by feature
- Picture Quality4.8
Rating 4.8 out of 5 stars
- Sound Quality4.4
Rating 4.4 out of 5 stars
- Brightness4.8
Rating 4.8 out of 5 stars
Customers are saying
Customers love the 50" Class QM5K Series 4K UHD HDR QD-Mini LED Smart TV, especially its excellent picture quality, brightness, and deep black levels. Many also appreciate how easy it is to set up and its lightweight design. Some customers feel the TV could be improved with better gaming features, viewing angles, and a higher refresh rate.
This summary was generated by AI based on customer reviews.
Rated 5 out of 5 stars
TCL TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Definitely Recommend to anyone thats looking for it
I would recommend this to a friendRated 5 out of 5 stars
great value, 1st TCL experience
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.impressive quality, both screen and operating system
I would recommend this to a friendRated 5 out of 5 stars
Great value
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to install, great price and good clarity. Would purchase again
I would recommend this to a friendRated 4 out of 5 stars
TCL is solid brand.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the 3rd TCL brand television purchased and I have been satisfied with all of them.
I would recommend this to a friendRated 5 out of 5 stars
TCL for the win
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Everything about it was good. It delivered as expected.
I would recommend this to a friendRated 4 out of 5 stars
Review
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It doesn't upscale as well as other models, I should have spent $50 more
No, I would not recommend this to a friendRated 3 out of 5 stars
TCL tv review
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its good for the price but you could buy other brand tvs in this price rang that have better picture quality.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi RichardL,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
- Pros mentioned:Picture quality
Rated 1 out of 5 stars
TV sucks
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good picture quality but the screen tearing with anything moving fast on the tv makes this unbearable to watch most of the time.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi SamuelM, Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can. Thank you, Alison TCL Customer Support
- Pros mentioned:Picture quality
Rated 1 out of 5 stars
Ugh…….
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV has great picture. Nothing else works as it should. Will be returning it.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi JenedaM,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
Fair TV.. We will see in a few years if it lasts!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The TV takes a few moments to turn on. I do like that it has suggestions of what I can watch that relate to what I watch on You tube. Not sure how it knows that. My sons are very concerned that it will not work in 2 years, so I bought a 5 year warranty on it...so we will see. I also bought a Samsung Tv. The quality of picture is not as good as the Samsung, but I am not as fussy as my boys are so it works for me. So far, the TV works fine.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Ashley,
Thank you for taking the time to provide your feedback. We hope that you are enjoying your TV thus far! We are always looking for ways to improve, and your feedback is greatly appreciated! If you need any assistance please contact us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
Not for me
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This tv had a great sale price which was $300 off. Wasn't happy with the picture and couldn't put in my Amazon firestick in the back which is on purpose and didn't like that restriction.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Nebr,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. There are various HDMI ports on the back of the TV that can be used to connect an external streaming device. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
TCL - 50" Class QM5K Series 4K UHD HDR QD-Mini LED
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its perfect for a budget tv. If your just looking something to watch. The quality matches the price.
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi AndralR,
Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your TV thus far! Our TVs are designed and engineered to have a quick and easy setup, be user-friendly, and provide a great viewing experience. We hope you continue to have a great experience and explore more of the great features our TVs have to offer. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
Average tv in all respects
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nothing special about this tv. The picture, sound and price are just very average.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Zardoz,
Thank you for taking the time to provide your feedback. We hope that you are enjoying your TV thus far. Our TVs are designed and engineered to have a quick and easy setup, be user friendly, and provide a great viewing experience. We hope you continue to have a great experience and explore more of the great features our TVs have to offer. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
Good value, some flickering
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good quality for the price but from time to time the image starts flickering. Great for a guest room.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi RaydelA,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
Wrong Power Cord In The Box
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The wrong power cord was in the box. Due to my scheduling, I purchased power cord online. Not happy. I HIGHLY recommend this item, just not from Best Buy.
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi TabithaW,
Thank you for taking the time to provide your feedback. This is rather unusual, as this new TV comes with two feet with screws to secure them, a power cord, a remote, and a quick start guide. You may want to check your receipt to see if the TV you purchased is new or Open-Box/Previously Owned. For Open-Box/Previously Owned TVs, you would need to contact your retailer for assistance. If purchased new, we would love the opportunity to look into this for you and gather more information to see how we can best assist you. In order for us to better assist you, please reach out to us at tclsocial@tcl.com with your contact information and reference this review, and someone will get back to you as soon as possible.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Defective screen
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It has excellent resolution; however, it started having issues after just three days. The screen showed interference with multicolored lines. I returned it and requested a replacement at the store. I’ll share in another review how the new TV turns out.
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi SindyO,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition. If you need any further assistance, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Picture wasn’t good quality.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.There were lines through the picture. We returned it and bought a Samsung TV.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi GregH,
Thank you for taking the time to provide your feedback. We're sorry to hear about your experience. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition. Given the opportunity, we could have looked into this for you and tried to help resolve the problems you were experiencing. We hope that you reconsider us in the future! We will continue to work hard to provide our customers with the best experience and support possible. Best of luck!
Thank you,
Sara
TCL Customer Support
- Pros mentioned:Picture quality
Rated 5 out of 5 stars
Best Tv you can buy for the money
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Just set this TV up right out of the box and placed it in front of our treadmill in our work out room...Wow, was I immediately impressed with the picture quality especially in the "Dynamic" setting....very easy to setup and in addition the sound quality is so good I won't be adding my sound bar to the sound system on this TV......and as a member of the Best Buy Plus Club I only paid $299.00.......Highly recomend this TV....
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi JamesB,
Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your TV thus far! Our TVs are designed and engineered to have a quick and easy setup, be user-friendly, and provide a great viewing experience. We hope you continue to have a great experience and explore more of the great features our TVs have to offer. Enjoy!
Thank you,
Sara
TCL Customer Support
- Pros mentioned:Brightness, Picture quality
Rated 4 out of 5 stars
Hisense TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nice picture, good color, good brightness, blacks ok. Tv only used for streaming.. no gaming, so good enough.
I would recommend this to a friend - Pros mentioned:Picture quality
Rated 5 out of 5 stars
Love this TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased this for my son. He is happy with it. Says the picture quality and sound quality are top notch. Also had a very good experience with the in-store pickup at the Buford store.
I would recommend this to a friend