Customer Ratings & Reviews
- Model:
- 50QM5K
- |
- SKU:
- 6625833
Customer reviews
Rating 4.6 out of 5 stars with 533 reviews
(533 customer reviews)Rating by feature
- Picture Quality4.7
Rating 4.7 out of 5 stars
- Sound Quality4.4
Rating 4.4 out of 5 stars
- Brightness4.8
Rating 4.8 out of 5 stars
Customers are saying
Customers are impressed with the picture quality of the 50" Class QM5K Series 4K UHD HDR QD-Mini LED Smart TV, as well as its brightness, ease of setup, and surprisingly light weight. The deep black levels achieved by the mini-LED technology are also appreciated. However, some customers have noted limitations in the viewing angle, gaming performance, and refresh rate.
This summary was generated by AI based on customer reviews.
Rated 5 out of 5 stars
TCL for the win
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Everything about it was good. It delivered as expected.
I would recommend this to a friendRated 4 out of 5 stars
TCL is solid brand.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the 3rd TCL brand television purchased and I have been satisfied with all of them.
I would recommend this to a friendRated 3 out of 5 stars
Just Alright - Wouldn't Buy Again
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was expecting more than what I received. It is a mediocre TV and I will not buy another Google tv. The live TV is constantly messing up. The TCL Roku tv is much better.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi EM25,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 4 out of 5 stars
Review
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It doesn't upscale as well as other models, I should have spent $50 more
No, I would not recommend this to a friendRated 3 out of 5 stars
OK TV if you can get it for a good price
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not worth full retail price but at $250 it makes a great bedroom TV.
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi Bhess64,
Thank you for taking the time to provide your feedback. We hope that you are enjoying your TV thus far! We are always looking for ways to improve, and your feedback is greatly appreciated! If you need any assistance please contact us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can. Enjoy!
Thank you,
Sara
TCL Customer Support
- Pros mentioned:Picture quality
Rated 1 out of 5 stars
TV sucks
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good picture quality but the screen tearing with anything moving fast on the tv makes this unbearable to watch most of the time.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi SamuelM, Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can. Thank you, Alison TCL Customer Support
Rated 2 out of 5 stars
Fair TV.. We will see in a few years if it lasts!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The TV takes a few moments to turn on. I do like that it has suggestions of what I can watch that relate to what I watch on You tube. Not sure how it knows that. My sons are very concerned that it will not work in 2 years, so I bought a 5 year warranty on it...so we will see. I also bought a Samsung Tv. The quality of picture is not as good as the Samsung, but I am not as fussy as my boys are so it works for me. So far, the TV works fine.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Ashley,
Thank you for taking the time to provide your feedback. We hope that you are enjoying your TV thus far! We are always looking for ways to improve, and your feedback is greatly appreciated! If you need any assistance please contact us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
TCL tv review
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its good for the price but you could buy other brand tvs in this price rang that have better picture quality.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi RichardL,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Worse TV I've had
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.DON’T BUY THIS TV. It has had multiple software issues since I bought it, and neither TCL nor Best Buy honored the warranty, so I ended up stuck with a defective unit. I strongly recommend avoiding TCL and not buying TVs from Best Buy. There are plenty of other brands and retailers that will likely save you a lot of frustration.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Gs27151,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
TCL - 50" Class QM5K Series 4K UHD HDR QD-Mini LED
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its perfect for a budget tv. If your just looking something to watch. The quality matches the price.
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi AndralR,
Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your TV thus far! Our TVs are designed and engineered to have a quick and easy setup, be user-friendly, and provide a great viewing experience. We hope you continue to have a great experience and explore more of the great features our TVs have to offer. Enjoy!
Thank you,
Sara
TCL Customer Support
- Pros mentioned:Picture quality
Rated 1 out of 5 stars
Ugh…….
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV has great picture. Nothing else works as it should. Will be returning it.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi JenedaM,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
Average tv in all respects
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nothing special about this tv. The picture, sound and price are just very average.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Zardoz,
Thank you for taking the time to provide your feedback. We hope that you are enjoying your TV thus far. Our TVs are designed and engineered to have a quick and easy setup, be user friendly, and provide a great viewing experience. We hope you continue to have a great experience and explore more of the great features our TVs have to offer. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
BAD TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this tv on Jan 25 2026 It will not load apps less than 45 days later TCL has been nothing but trouble I am still trying to get a new tv or refund just get the run around DO NOT BUY
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi VictorH,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to review your case and see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Defective screen
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It has excellent resolution; however, it started having issues after just three days. The screen showed interference with multicolored lines. I returned it and requested a replacement at the store. I’ll share in another review how the new TV turns out.
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi SindyO,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition. If you need any further assistance, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
Wrong Power Cord In The Box
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The wrong power cord was in the box. Due to my scheduling, I purchased power cord online. Not happy. I HIGHLY recommend this item, just not from Best Buy.
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi TabithaW,
Thank you for taking the time to provide your feedback. This is rather unusual, as this new TV comes with two feet with screws to secure them, a power cord, a remote, and a quick start guide. You may want to check your receipt to see if the TV you purchased is new or Open-Box/Previously Owned. For Open-Box/Previously Owned TVs, you would need to contact your retailer for assistance. If purchased new, we would love the opportunity to look into this for you and gather more information to see how we can best assist you. In order for us to better assist you, please reach out to us at tclsocial@tcl.com with your contact information and reference this review, and someone will get back to you as soon as possible.
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
Good value, some flickering
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good quality for the price but from time to time the image starts flickering. Great for a guest room.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi RaydelA,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Sound doesn’t always work
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sounds doesn’t always work. Takes many unplugs and sound setting troubleshooting to get the sound to work again.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi AddysonL,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Disappointed
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The TV had a serious issue with image jittering and motion blur. It got so bad that I had to return the TV for an LG OLED
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We're sorry to hear about your experience. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition. Given the opportunity, we could have looked into this for you and tried to help resolve the problems you were experiencing. We hope that you reconsider us in the future! We will continue to work hard to provide our customers with the best experience and support possible. Best of luck!
Thank you,
Sara
TCL Customer Support
- Pros mentioned:Brightness, Picture quality, Setup ease
Rated 5 out of 5 stars
Exellent display without premium price
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent budget friendly display. Contrast and colors are surprisingly better than expected. The dusplay is plenty bright, even in a well lit room. Audio is average but I utilize external audio solutions. It was easy to install on my wall mount. The UI works fine, no noticible lag, and streaming services all work great. I will be considering this line of TCL for future purchases in years to come.
I would recommend this to a friend Rated 1 out of 5 stars
You get what you pay for.....
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.You get what you pay for it. Died in a couple of days. Returned to Best Buy for a much better Samsung TV
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Agator,
Thank you for taking the time to provide your feedback. We're sorry to hear about your experience. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition. Given the opportunity, we could have looked into this for you and tried to help resolve the problems you were experiencing. We hope that you reconsider us in the future! We will continue to work hard to provide our customers with the best experience and support possible. Best of luck!
Thank you,
Sara
TCL Customer Support