Customer Ratings & Reviews
- Model:
- 50S450G
- |
- SKU:
- 6538120
Customer reviews
Rating 4.5 out of 5 stars with 517 reviews
(517 customer reviews)Rating by feature
- Picture Quality4.7
Rating 4.7 out of 5 stars
- Sound Quality4.5
Rating 4.5 out of 5 stars
- Brightness4.6
Rating 4.6 out of 5 stars
Customers are saying
Customers appreciate the 50" Class S4 S-Class 4K UHD HDR LED Smart TV with Google TV (2023) for its excellent picture quality, ease of use, and reasonable price. Many also highlight the vibrant colors and lightweight design, making it easy to set up and move. However, some users find the remote control difficult to navigate, particularly in low-light conditions, and experience occasional delays in response time. Overall, the positive feedback on picture quality and ease of use outweighs the concerns about the remote and response time.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Speed
Rated 2 out of 5 stars
TCL Tv
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good video and audio. But its slow and keeps freezing on me, have to unplug it to get it to work again.
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi JoshuaH,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
Glitchy and laggy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The software on this TV is horribly slow and glitchy. Navigating between menus and apps is very laggy. It also likes to open random apps. Twice in the past week while watching YouTube, Netflix would open by itself and would keep opening back up even after switching back to YouTube. The picture is fine for the price of the TV but horrible software makes it not worth it.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi greenandgold,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
Tv
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Open box purchase So far so good, 45 days still working
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi None,
Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your TV thus far! At TCL, we are committed to delivering premium products with world-class customer experience. We hope you continue to have a great experience and explore more of the great features our TVs have to offer. Enjoy!
Thank you,
Sara
TCL Customer Support
- Cons mentioned:Response time
Rated 2 out of 5 stars
Slow
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Slow response time switching between apps or guide through settings.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi MannyRB,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
TCL 50”TV
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Clarity is not as good as I expected. However, I did buy a TCL versus a higher in the TV brand.
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi CherylD,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
Review
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It took time to get used to quality of Tv I’m used to Roku
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi DaishaM,
Thank you for taking the time to provide your feedback. We hope that you are enjoying your TV thus far! We are always looking for ways to improve, and your feedback is greatly appreciated! If you need any assistance please contact us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
TCL 50" tv
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This tv was used outdoors under a covered patio and it wasn't bright enough to see during the day. Bought a Amazon tv instead. Much better and half the price.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi JasonW,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. This TV is designed and engineered for indoor use. We are always looking for ways to improve, and your feedback is greatly appreciated. We will continue to make improvements to ensure our customers the best experience possible.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Not happy.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It’s terrible and I’m trying to find out how to get work done on it under warranty
No, I would not recommend this to a friendRated 1 out of 5 stars
Tv
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tv had spots on the bottom of tv screen and customer service sucked said they was going to replace the tv but they was out of that one but was going to upgrade to a bigger one and we have gotten nothing but a run around with it and finally supposed to be getting a refund!! I will never purchase a tv from Best Buy and especially online I’m getting tv’s at the stores from now on and I used to buy from Best Buy all the time when I was younger and never had a issue with anything until now!!
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Jeremy, thank you for taking the time to provide your feedback. We have taken note and will forward this information on to the appropriate team members. We are always looking for ways to improve, and your feedback is greatly appreciated! We will continue to make improvements to ensure our customers the best experience possible. Best, TCL Customer Support
Rated 1 out of 5 stars
Worst purchase ever.
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the worst TV I've ever owned. Scratch that - the worst piece of electronics I've ever owned. The UI is incredibly slow, the sound is terrible, the audio doesn't even match the video unless you adjust the delay. Which why you would want to do that I have no idea. But you adjust it, it looks fine, and then it resets to being way off when you turn the TV off. I can't begin to say what a piece of junk this is. I know it's a cheap TV, but wow. There is a base level of expectations that this doesn't even come close to meeting.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Toby,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
Buy the Roku TV instead
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really wish it was better, but somehow it's way faster to Chromecast to our Roku TV than this Google TV. Also the blacks are super washed out!
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi BrianIn541,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. We would love the opportunity to look into this for you to see if we can assist you. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
Fair tv
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fair tv not being tech savvy would like to have better instructions to find questions on trying to connect and add apps that I usually add.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi JamesB,
Thank you for taking the time to provide your feedback. We hope that you are enjoying your TV thus far! We are always looking for ways to improve, and your feedback is greatly appreciated! If you need any assistance please contact us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can. Enjoy!
Thank you,
Sara
TCL Customer Support
- Cons mentioned:Speed
Rated 1 out of 5 stars
TCL GOOGLE TV VERY UNSATISFIED
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This unit is slow and nor what i ask the saleperson for. Very UNHAPPY WITH IT
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi CirildoR,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
Disappointment.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just not a very good TV/bad choice on my part. And the power outlets on the wrong side.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Thunder,
Thank you for taking the time to provide your feedback. We're sorry to hear about your experience. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Returning for a Samsung
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV failed to connect to WiFi, despite trying two different networks. Then, the screen froze. I’m not too upset because I got it as a gift, and Google Home/TV is horrible. So, now I can return it and get a real TV with better content and streaming services (Samsung). Don’t try to save a few bucks and settle for a low-quality TV—it will always come back to bite you.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Jake,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
TCL
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This TV is really bad. Well u get what u pay for but it’s really bad. The tv is really dark, and worse, the tv is at default 100 brightness, out of the box. Plus despite of how fast ur internet is, even wired, the tv lags a lots and delayed like crazy. The Q5 is exactly the same.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi JoshuaC,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. We would be more than happy to look into this and evaluate what you are seeing. In order for us to assist we first need to gather more information. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you are experiencing, and someone will get back to you as soon as possible.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Trash tv
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.laggy no matter how many updates and restarts. Should have spent that extra money for better quality and performance
No, I would not recommend this to a friendRated 1 out of 5 stars
Smashed tv delivered!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Came to us broken and the box looked like it had been through a war. Cant believe they delivered it like that. Then I had to return it to the store after I had it delivered. It was a huge hassel.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi JenniferG,
Thank you for taking the time to provide your feedback. We are truly sorry that your TV arrived damaged. All of our TVs and packing are designed to withstand the rigors of shipping, but sometimes things happen that are out of our control. We take great measures to ensure that the TVs we send out are in great working condition. If you get a replacement and need any sort of further assistance, please reach out to us at tclsocial@tcl.com with your contact information, and reference this review.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Dissatisfied
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Picture background was dark, we had to adjust color settings every time we turned it in on as well as low sound quality . TCL advice line could not solve the issue. Returned the product
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Fantastic,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. This TV typically produces a beautiful picture. We hope that you reconsider us in the future! We will continue to work hard to provide our customers with the best experience and support possible. Best of luck!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Don't buy for HDMI streaming
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unacceptable as a HDMI monitor unless you use a short cable. Long (unidirectional) cable with or without amplifier and ScreenCast as an alternatives results in flakey behavior with the connection dropping every 10 minutes or so.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi DanielO,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support