Customer Ratings & Reviews
- Model:
- 50S551G
- |
- SKU:
- 6579454
Customer reviews
Rating 4.5 out of 5 stars with 134 reviews
(134 customer reviews)Rating by feature
- Picture Quality4.7
Rating 4.7 out of 5 stars
- Sound Quality4.6
Rating 4.6 out of 5 stars
- Brightness4.7
Rating 4.7 out of 5 stars
Customers are saying
Customers regard the 50" Class S5-Series 4K UHD HDR LED Smart Google TV (2024) highly for its picture quality and brightness. Many find the TV easy to use and navigate. The TV is also considered a great value for its price.
This summary was generated by AI based on customer reviews.
Rated 4 out of 5 stars
TCL review
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Decent TV. Got it on sale. Not the best picture quality. Blurry at times.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi SteveS,
Thank you for taking the time to provide your feedback. We hope that you are enjoying your TV thus far! We are always looking for ways to improve, and your feedback is greatly appreciated! If you need any assistance please contact us at [email protected] with your contact information and a description of what you need help with. Someone will get back to you as soon as they can. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
COMUNICATION BARRIER
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.THIS MAY BE THE ONE PURCHASED ON LINE WITHE A LIVE CHATT WITH ME SAYING I WAS LOOKING FOR THE TCL S 403. WHEN DELIVERED I SET IT UP AND FOUND IT WAS PROGRAMNED TO OPEN OR CLOSE A CONNECTION TO USE MY OLDER RECEIVER FOR SOUND. MY TCL S405 43 IS LESS COMPLACTED, 2012 PURCHASED AND DOES NOT NEED AN ON AND OFF SETTING TO PLAY SOUND THROUGH MY OLDER RECEIVER. AFTER BRINGING IT BACK TO THE STORE, THIS IS WHEN AN EMPLOYEE RECOMENDED ANOTHER TO BE SHIPPED TO MY HOUSE. AFTER SEEIG THE CONNECTIONS ON THE BACK, IT WAS RETURNED TO THE STORE. A TCL 55S403 IS WHAT I NEED.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi RobertT,
Thank you for taking the time to provide your feedback. We're sorry to hear about your experience. The S403 is an older model and is not typically sold as new in stores anymore. If you need further assistance, please reach out to us at [email protected] with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
Missing Essential Parts
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Can't really review the quality of the TV since they didnt send it with a remote or power cord.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi MauriceD,
Thank you for taking the time to provide your feedback. This is rather unusual, as this new TV comes with two feet with screws to secure them, a power cord, a remote, and a quick start guide. You may want to check your receipt to see if the TV you purchased is new or Open-Box/Previously Owned. For Open-Box/Previously Owned TVs, you would need to contact your retailer for assistance. If purchased new, we would love the opportunity to look into this for you and gather more information to see how we can best assist you. In order for us to better assist you, please reach out to us at [email protected] with your contact information and reference this review, and someone will get back to you as soon as possible.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Hard to use
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Can't get a guide for your live TV channels. Need to and a guide button also to the controller
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Flat,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. If connected to the Internet, the TV should populate a channel guide when viewing OTA antenna content. We would love the opportunity to look into this for you to see if we can assist you. Please reach out to us at [email protected] with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Horrible TV
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible TV. Installers couldn't get it to work for quite a while...turns out it was a bad TV. Picture was awful and the sound was delayed from the picture. Best Buy handled it well and exchanged it for a Samsung...which is what i wanted in the first place.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Kp22,
Thank you for taking the time to provide your feedback. We're sorry to hear about your experience. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition. Given the opportunity, we could have looked into this for you and tried to help resolve the problems you were experiencing. We hope that you reconsider us in the future! We will continue to work hard to provide our customers with the best experience and support possible. Best of luck!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Not what i wanted
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Quality of TV picture was no good. I tried watching but the picture was no better than my old Samsung set.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi DonS,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at [email protected] with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
TV has picture issues
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Picture keeps going out on this TV. I will never purchase another Google TV. Never had this issue with Roku !!!
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Geeman33,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at [email protected] with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
Good but not great
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I've had this TV for a while now. I have it on a screened in covered patio. Generally the TV works well. Google TV is stable, and guide works fine. The issue is with the HDR. On some apps like Amazon Prime or Apple TV, the HDR can't really be turned off, or colours/brightness/contrast etc enough to be able to see the shows during daytime. If inside the house it's much better, and at night it's great. The ability to disable this is a failure.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi DarrenH, thank you for taking the time to provide your feedback. We are always looking for ways to improve, and your feedback is greatly appreciated. This 50S551G model adjusts its brightness levels based on the content format, HDR or SDR. The content is determined by streaming platform and is not necessarily changeable by the TV settings. If you need any further assistance, please reach out to us at [email protected] with your contact information and a description of what you need help with. Someone will get back to you as soon as they can. We hope this helps! Best, TCL Customer Support
Rated 1 out of 5 stars
Do not trust TCL to honor its warranty
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Our nonprofit works tirelessly to empower disadvantaged youth, and we purchased a TCL Google TV (model 50S551G) to support our mission by displaying uplifting photos and important announcements for our participants. Little did we know we were buying more than just a TV—we were buying into months of frustration and broken promises. The problem: The TV fails to perform a basic function it was advertised to do. Despite connecting to a Google Album for screensaver use, it consistently fails to display all the files. Even when files are identical in type (i.e. JPEG) and size, some display while others inexplicably do not. We first reported this issue to TCL on October 24, 2024. Since then, we have jumped through every hoop TCL has thrown at us: troubleshooting, providing videos, photos, and detailed documentation. Yet, over a month passed before an agent admitted that our video clearly showed the TV was malfunctioning. The case was escalated, giving us hope, but here we are two more months later with no response, no updates, and no resolution. This company’s disregard for its customers and lack of accountability is appalling. TCL seems more interested in stonewalling than honoring their commitments. Let this be a warning to anyone considering TCL products: Do not trust this company to stand by its products or its warranties. Their customer service is inept, their processes are maddeningly slow, and their communication is non-existent. We purchased this TV to enhance our mission. Instead, it’s been a costly distraction, and TCL has made it clear they care neither about their customers nor the promises they make. Avoid TCL at all costs.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi RE95,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you and review your case to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at [email protected] with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
- Pros mentioned:Ease of use
Rated 5 out of 5 stars
Finally I can read the cctv captions!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nice upgrade for me. My old tv was a 32” Goodwill find. Worked but the sound was terrible and connecting a dvd to it was nearly impossible. This new smart tv is wonderful! Easy to set up, it even has special channels separate from my regular cable. It’s great!
I would recommend this to a friend - Pros mentioned:Picture quality
Rated 5 out of 5 stars
Great picture
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was leary because we had not heard of this brand. Has a sharp picture and so far no problems,
I would recommend this to a friend Rated 5 out of 5 stars
Dan's review
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Was looking at Samsung and LG, but liked reviews on TCL. So far I'm very happy with my Best Buy purchase. A+++++
I would recommend this to a friendRated 1 out of 5 stars
Terrible picture and sound, just don't buy it
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It's pretty bad, picture is dimm, you have to keep it at 95-100% all the time and contrast almost the same, none of automatic settings help, no matter on what input you are, fast moving picture it's mostly choppy, this is not year 2005 anymore, there is limited sound settings and speakers sound like 2$ per speaker, no equalizer, only pre-set equalizer, only up is this has simple over the air channels loaded from Internet but I don't care about this, returned and bout Hisense Q5 for 10$ cheaper and is sooo much better
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi gMasta,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at [email protected] with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 5 out of 5 stars
Helpline
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Pam was helpful when I called the helpline!!!!!!!!
I would recommend this to a friend
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