Customer Ratings & Reviews
- Model:
- 55S455
- |
- SKU:
- 6500472
Customer reviews
Rating 4.6 out of 5 stars with 1295 reviews
(1,295 customer reviews)Rating by feature
- Picture Quality4.7
Rating 4.7 out of 5 stars
- Sound Quality4.4
Rating 4.4 out of 5 stars
- Brightness4.6
Rating 4.6 out of 5 stars
Customers are saying
Customers value the 55" Class 4-Series 4K UHD HDR Smart Roku TV for its excellent picture quality and ease of use, frequently praising its affordability and straightforward setup. While some users noted minor drawbacks with the remote control and volume, the positive feedback on picture quality and user-friendliness significantly outweighs these concerns. The TV's size and color accuracy also received positive comments.
This summary was generated by AI based on customer reviews.
Rated 5 out of 5 stars
TELEVISION
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love this TV. Definitely recommend this purchase to anyone.
I would recommend this to a friend- Pros mentioned:Ease of use
Rated 5 out of 5 stars
I like this TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.easy to set up. TV has several channels and streaming services already installed, simple log in activated my subscriptions. It is a little light weight, so I used earthquake safety straps and it is secure.
I would recommend this to a friend Rated 4 out of 5 stars
Descent
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Black lighting sucks. Brightness and sound is good.
I would recommend this to a friendRated 3 out of 5 stars
Average
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Audio and Video quality are good. Why I am getting glare from the TV? This is also the same LED TV like LG. But I am getting glare at the day time. In My LG TV there is no such issue.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We are always looking for ways to improve, and your feedback is greatly appreciated! We will continue to make improvements to ensure our customers the best experience possible. If you need any further assistance, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
Beware of advertisements.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It said stunning picture quality but it wasn't Hisense,which I was getting which has a stunning picture quality.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi BobbyG,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience. If you need any further assistance, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with.
Thank you,
Sara
TCL Customer Support
- Pros mentioned:Tv quality
Rated 5 out of 5 stars
TCL
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing TV big I can watch my favorite channel on TCL love it
I would recommend this to a friend - Pros mentioned:Picture quality
Rated 4 out of 5 stars
Mr
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.very good Tv for this price, with good picture quality and fast response
No, I would not recommend this to a friend Rated 3 out of 5 stars
Nice TV overall
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sports ticker ia a little blurry, bot otherwise a nice TV.
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi DonaldB,
Thank you for taking the time to provide your feedback. There are options available to adjust the settings to better fit your personal preference. You can access the Options menu on the TV by pressing the asterisk (*) button on your remote while watching content. Additionally, you can access expert picture settings by downloading the free Roku mobile app on a smartphone or tablet. The Roku mobile app works as a remote and allows you to access additional features like voice search, private listening, expert picture settings, and more. Hope this helps & happy viewing!
Thank you,
Sara
TCL Customer Support
- Pros mentioned:Picture quality
Rated 4 out of 5 stars
Happy with my purchase.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great product. Easy set up, Nice picture. Good price also.
I would recommend this to a friend Rated 3 out of 5 stars
Not a good deal
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not that great of a tv.;bbbbbbbbbbbbbbbbbbbbbbbbbbb
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. We would love the opportunity to look into this for you to see if we can assist you. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Non flexible Best Buy
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Missions, I purchase this for a client on their recommendation for their vacation house. Six days after installing it to the power supply failed. When I asked Best Buy to replace it, I was on day 17, two days out of the exchange policy, and I explained to them this was a vacation house and they did not live there, and that’s the only reason why we did not realize this within the 15 day policy, and nobody would honor the exchange at Best Buy, which forced me to buy a second one to make the client happy, because the only recourse was repair of a brand new television It’s been close to 28 days since then, and I just have not had the time to take the television in for repair, it’s almost not worth my time, I learned a valuable lesson
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi David,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience. We take great measures to ensure that the TVs we send out are in great working condition. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Bad customer service!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The TV broke down only after 7 months of use. Now keep in mind this is football season. Called customer service and did all the steps in getting it replaced. TCL Said it was under warranty and would be replaced. that was 15 days ago and still no replacement!! What should have happened was Best should have gave ua a replacement and TCL should have sent my replacement tv to best buy. Worst customer service ever!!! And then try and understand them. Never again will i ever buy a TV from TCL.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Jimmy,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition. We're glad to see that we are already in the process of helping you. If you need any further assistance, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Enjoy!
Thank you,
Sara
TCL Customer Support
- Pros mentioned:Picture quality
Rated 3 out of 5 stars
Backlight went out after 2 years
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worked great, good picture, descent sound. Unfortunately the backlight went out after 2 years.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi stevo615,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this definitely does not sound normal for one of our TVs. This particular TV was launched less than 1 year ago, so it is difficult to decipher what TV you may have. Our TVs are carefully designed and engineered to give our customers years of entertainment. Our TVs do come with a 1-year parts and labor manufacturer's warranty for those rare times that defects occur. In cases like this, if you purchased an extended warranty, you may want to reach out to see if you can file a warranty claim through the extended warranty company. Furthermore, if you purchased using a credit card, some credit card companies also provide additional coverage. We will continue to make improvements to ensure our customers the best experience possible.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
CRAP!!!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This brand of tvs has given me so many problems. Apparently its a common issue for them to have a display malfunction where screen is just black but you can still hear tv. Customer service was no help. Issue started within first year to qualify for warrenty but would randomly fix itself. Now 3 months after warrenty ended conviently cannot be resolved.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Paige,
Thank you for taking the time to provide your feedback. We're truly sorry to hear that you seem to be having some trouble with your TV. Our TVs are designed to give our customers years of entertainment and enjoyment. While our TVs do come with a 1-year parts and labor manufacturer's warranty, we can still walk you through some troubleshooting steps that may help you. If you still have the TV, we would be more than happy to try to help. In order for us to better assist you, please reach out to us at tclsocial@tcl.com with your contact information and description of what you are experiencing, and someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 4 out of 5 stars
okay for price
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Been having a few glitches. Not really bright. Hopefully it lasts longer than our other one and if needed replacement would be better than our other one.
I would recommend this to a friendRated 5 out of 5 stars
Rokutv
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Show great and easy access to apps. No problems connecting to internet like vizio
I would recommend this to a friendRated 5 out of 5 stars
TCL
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect for streaming. Love this TV. I now have two TCL tvs in my home.
I would recommend this to a friendRated 1 out of 5 stars
TCL is crap!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this T.V. from best buy, because the guy that worked there said they were good tvs. NOPE!!! BOUGHT 2/25/23 , and its now 5/5/23 and screen went out. I have best buy warrenty which conveniently is about 1 week past the expiration date. I wont ever again buy a TCL TV. And I honestly dont think Ill buy from Best Buy again either!!!!
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi ElizabethT,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 5 out of 5 stars
Smart
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It is a good smart tv it’s my first one I have ever had and I’m happy
I would recommend this to a friendRated 2 out of 5 stars
Poor
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Picture/sound out of sync when watching live tv on Hulu. Works fine otherwise
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi ChloeB,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support