Customer Ratings & Reviews
- Model:
- 55S455
- |
- SKU:
- 6500472
Customer reviews
Rating 4.6 out of 5 stars with 1295 reviews
(1,295 customer reviews)Rating by feature
- Picture Quality4.7
Rating 4.7 out of 5 stars
- Sound Quality4.4
Rating 4.4 out of 5 stars
- Brightness4.6
Rating 4.6 out of 5 stars
Customers are saying
Customers value the 55" Class 4-Series 4K UHD HDR Smart Roku TV for its excellent picture quality and ease of use, frequently praising its affordability and straightforward setup. While some users noted minor drawbacks with the remote control and volume, the positive feedback on picture quality and user-friendliness significantly outweighs these concerns. The TV's size and color accuracy also received positive comments.
This summary was generated by AI based on customer reviews.
Rated 1 out of 5 stars
Can't stay connected
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Constantly loses internet connection and can't reconnect, no matter how strong the connection is on other devices. ZERO support from the TCL website. Goes hours with no service
No, I would not recommend this to a friendRated 1 out of 5 stars
Terrible tv
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy this tv, mine went out in 2 years. Contact the company about the longevity of their product, no comments
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi ReneaU,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience. Our TVs are carefully designed and engineered to give our customers years of entertainment. Our TVs do come with a 1-year manufacturer's warranty for those rare times that defects occur. In cases like this, if you purchased an extended warranty, you may want to reach out to see if you can file a warranty claim through the extended warranty company. Furthermore, if you purchased using a credit card, some credit card companies also provide additional coverage. We will continue to make improvements to ensure our customers the best experience possible.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Nasty costumer service.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I believe that NOBODY should by a TCL TV. Worst TV that i have EVER brought in my entire life. Do not recommand at all.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Blank picture screen
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Second TV purchased and within 2 years the picture screen goes out
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi OnnamarieM,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience. Our TVs are carefully designed and engineered to give our customers years of entertainment. Our TVs do come with a 1-year manufacturer's warranty for those rare times that defects occur. In cases like this, if you purchased an extended warranty, you may want to reach out to see if you can file a warranty claim through the extended warranty company. Furthermore, if you purchased using a credit card, some credit card companies also provide additional coverage. We will continue to make improvements to ensure our customers the best experience possible.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Mrs
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have had four other TCL sets and I cannot get the color correct on this one I'm sorry I bought it
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. There are options available to adjust the settings to better fit your personal preference. You can access the Options menu on the TV by pressing the asterisk (*) button on your remote while watching content. Additionally, you can access expert picture settings by downloading the free Roku mobile app on a smartphone or tablet. The Roku mobile app works as a remote and allows you to access additional features like voice search, private listening, expert picture settings, and more. If you need any further assistance, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Google TCL warranty service before you buy.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible warranty service. Lots of talk & emails, but NO action.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi DennisS,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you and review your case to see if we can further assist you. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Short lives
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They do not last long. You get what you pay for I guess.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Annie,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Garbage. Stay away.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Buyer beware. This product is garbage. Mine lasted for 1 year and 4 months and then died. I called the company and they said the warranty was 1 year so there was nothing they could or would do. I knew going in for this price point that it would not last forever but I figured I would get at least 4 or 5 years.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Bgood,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience and that you seem to be experiencing some trouble with your TV. This particular TV was launched less than 1 year ago, so it is difficult to decipher what TV you may have. Our TVs are carefully designed and engineered to give our customers years of entertainment. Our TVs do come with a 1-year parts and labor manufacturer's warranty for those rare times that defects occur. In cases like this, if you purchased an extended warranty, you may want to reach out to see if you can file a warranty claim through the extended warranty company. Furthermore, if you purchased using a credit card, some credit card companies also provide additional coverage. We will continue to make improvements to ensure our customers the best experience possible.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Bad luck?
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.First TV I ordered arrived with the screen cracked. I took it back and got a new one. Everything was fine for a few months, then the TV just decided to be incompatible with my internet. I would have to connect the TV to my cell phone hotspot for app updates/downloads. Now, just a few days ago, less than 2 years of having the TV, the screen went black. I am assuming the backlight went out. It’s not cost effective to have to buy a new Roku TV every 2 years, so we’ll be going with a different brand in the future.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Dani,
We're truly sorry to hear about your experience and that you seem to be experiencing some trouble with your TV. This particular TV was launched less than 1 year ago, so it is difficult to decipher what TV you may have. Our TVs are designed to give our customers years of entertainment and enjoyment. Our TVs do come with a 1-year parts and labor manufacturer's warranty for those rare times that defects occur. In cases like this, if you purchased an extended warranty, you may want to reach out to see if you can file a warranty claim through the extended warranty company. Furthermore, if you purchased using a credit card, some credit card companies also provide additional coverage. We will continue to make improvements to ensure our customers the best experience possible.
Thank you,
Sara
TCL Customer Support
- Pros mentioned:Picture quality
Rated 1 out of 5 stars
Dont buy
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Got the black screen of death after only a couple of years use. Control was a pain . Picture was good and sound was low quality.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Sammmythebull,
We're truly sorry to hear about your experience and that you seem to be experiencing some trouble with your TV. This particular TV was launched less than 1 year ago, so it is difficult to decipher what TV you may have. Our TVs are carefully designed and engineered to give our customers years of entertainment. Our TVs do come with a 1-year parts and labor manufacturer's warranty for those rare times that defects occur. In cases like this, if you purchased an extended warranty, you may want to reach out to see if you can file a warranty claim through the extended warranty company. Furthermore, if you purchased using a credit card, some credit card companies also provide additional coverage. We will continue to make improvements to ensure our customers the best experience possible.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Will end up paying more in the long run
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We have had 2 TCL TVs (this one and a 75”) and both died after a year and a half of owning them. Managed to fix the 55” one with new boards which was about $100. Second one was unsalvageable. Luckily, all TVs are pretty inexpensive now. Spend the few extra bucks to get an LG or Samsung. It’ll actually be cheaper in the long run.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi AdrellaDev,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this definitely does not sound normal for one of our TVs. Our TVs are carefully designed and engineered to give our customers years of entertainment. Our TVs do come with a 1-year parts and labor manufacturer's warranty for those rare times that defects occur. In cases like this, if you purchased an extended warranty, you may want to reach out to see if you can file a warranty claim through the extended warranty company. Furthermore, if you purchased using a credit card, some credit card companies also provide additional coverage. We will continue to make improvements to ensure our customers the best experience possible.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Backlight Issue After 13-18 Months of Use
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worked perfectly fine for 18 months and was very satisfied - after that, the screen went black but the clicks and volume still audible. Went to a forum board for the issue and you’d be surprised - hundreds of people experienced the same black screen problem 13-18 months in. TCL refuses to respond/assist. First review I’ve ever written, hoping it allows people to steer clear and invest in better technology.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
We're truly sorry to hear about your experience and that you seem to be experiencing some trouble with your TV. This particular TV was launched less than 1 year ago, so it is difficult to decipher what TV you may have. . Our TVs are carefully designed and engineered to give our customers years of entertainment. Our TVs do come with a 1-year parts and labor manufacturer's warranty for those rare times that defects occur. In cases like this, if you purchased an extended warranty, you may want to reach out to see if you can file a warranty claim through the extended warranty company. Furthermore, if you purchased using a credit card, some credit card companies also provide additional coverage. We will continue to make improvements to ensure our customers the best experience possible.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
18 months and LEDs dead Black screen
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Give it 2 years and your LEDs will go out. Make a payment plan to yourself for a new one in 2 years. Or just crack that wallet open more and spend extra on a better product. The series 4 are known to do it. Do a search now: LEDs series 4 TCL blackscreen.. You have been warned.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Travy,
We're truly sorry to hear about your experience and that you seem to be experiencing some trouble with your TV. This particular TV was just recently launched, so it is difficult to decipher what TV you may have. Our TVs are designed to give our customers years of entertainment and enjoyment. While our TVs do come with a 1-year parts and labor manufacturer's warranty, we can still walk you through some additional troubleshooting steps that may help you. If you still have the TV, we would be more than happy to try to assist you further. In order for us to better assist you, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you are experiencing, and someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Software died Tv bricks and there is no fix.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After 2 years the software in the TV died, and it just bricked. Never seen a TV in my life die that wasn't 80 years old. There is a reason TCL Tv's are always on sale. The company makes cheap products that don't last. Spend your money somewhere else.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience and that you seem to be experiencing some trouble with your TV. This particular TV was launched less than 1 year ago, so it is difficult to decipher what TV you may have. Our TVs are carefully designed and engineered to give our customers years of entertainment. Our TVs do come with a 1-year parts and labor manufacturer's warranty for those rare times that defects occur. In cases like this, if you purchased an extended warranty, you may want to reach out to see if you can file a warranty claim through the extended warranty company. Furthermore, if you purchased using a credit card, some credit card companies also provide additional coverage. We will continue to make improvements to ensure our customers the best experience possible.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Black screen
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Garbage brand. After 2 years backlight went out. Stick to the big brands.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Buddy,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this definitely does not sound normal for one of our TVs. Our TVs are carefully designed and engineered to give our customers years of entertainment. Our TVs do come with a 1-year parts and labor manufacturer's warranty for those rare times that defects occur. In cases like this, if you purchased an extended warranty, you may want to reach out to see if you can file a warranty claim through the extended warranty company. Furthermore, if you purchased using a credit card, some credit card companies also provide additional coverage. We will continue to make improvements to ensure our customers the best experience possible.
Thank you,
Sara
TCL Customer Support