Customer Ratings & Reviews
- Model:
- 55S435
- |
- SKU:
- 6427942
Customer reviews
Rating 4.5 out of 5 stars with 1047 reviews
(1,047 customer reviews)Rating by feature
- Picture Quality4.6
Rating 4.6 out of 5 stars
- Sound Quality4.5
Rating 4.5 out of 5 stars
- Brightness4.6
Rating 4.6 out of 5 stars
Customers are saying
Customers commend the 55” Class 4 Series 4K UHD Smart Roku TV for its exceptional picture quality, easy setup, and affordable price. Many reviewers rave about the vibrant colors and sharp images, while others appreciate the user-friendly interface and extensive streaming options through Roku. However, some users have expressed concerns about the remote control's responsiveness, viewing angles, short lifespan, brightness levels, and occasional technical issues.
This summary was generated by AI based on customer reviews.
Rated 3 out of 5 stars
Wrong size
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wrong size came in the box! Really dissapointed about this.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Dronedown,
Thank you for taking the time to provide your feedback. Per industry standards, TV screens are measured diagonally. This TV has a diagonal measurement of 55 inches, while the overall width of the TV is 48.7 inches. If you need any further assistance, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
Channels
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not user friendly for changing channels or adding favorites channels
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We have taken note and will forward this information on to the appropriate team members. We are always looking for ways to improve, and your feedback is greatly appreciated! We will continue to make improvements to ensure our customers the best experience possible. If you need any further assistance, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
smart tv
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A ok smart tv for the price.......................................
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi Deee,
Thank you for taking the time to provide your feedback. We hope that you are enjoying your TV thus far! If you ever need any assistance, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Roku? More like Noku.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.TCL: poor skin tones, have to be directly in front of screen or picture is blah and washed out. Get what you pay for - cheap. Roku: worthless for any Spectrum user - no longer supports app. Bottom line: returned ALL my Roku projects and replaced with Samsung TVs which support the Spectrum app. Roku has betrayed a large audience and lost a customer for life.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi BMart,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience. Given the opportunity, we could have looked into this for you and tried to help. We hope that you reconsider us in the future! We will continue to work hard to provide our customers with the best experience and support possible. Best of luck!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
TV Started Smoking Upon Installation
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Installed TV and ran the update. Then there was a POP sound and it started smoking from the top. Now my bedroom smells like burning chemicals. I've never seen anything like it. Returning it first thing in the morning. I'm just glad it happened while I was home and my house didn't burn down. This replaced an older TV that had been installed in the same spot for three years without issue. So it's not my wiring. It was the TV.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Bryan,
Thank you for taking the time to provide your feedback. We’re truly sorry to hear about your experience. We have high expectations and constantly strive to exceed the expectations of our customers. This is out of the ordinary for one of our TVs and is not representative of the top-level reviews and excellent customer experiences that we’re so proud of. We take matters like this very seriously, and given the chance we would have loved to investigate what may have happened with the TV and make the situation right. We hope you’ll give us another opportunity, and meanwhile we’ll continue to work hard to provide our customers with the best experience and support possible.
Thank you,
TCL Customer Support
Rated 3 out of 5 stars
Disappointed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Color is not sharp, was hard to mount on the wall.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Jaxx,
Thank you for taking the time to provide your feedback. There are options available to adjust the picture settings to better fit your personal preference. You can access the Options menu on the TV by pressing the asterisk (*) button on your remote while watching content. Additionally, you can access expert picture settings by downloading the free Roku mobile app on a smartphone or tablet. The Roku mobile app works as a remote and allows you to access additional features like voice search, private listening, expert picture settings, and more. Hope this helps & happy viewing!
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
Having issues with specific TV
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Having issues with this specific TV. May need to exchange. From time to time, it freezes or shuts off on its own. Not sure what the issue is but, I may need to exchange soon. This has happened 4 times since my purchase.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Rough,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at [email protected] with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Awful
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible. This tv was in my house barely 2 weeks before it start failing and messing with the electrical systems in my house. Will not be recommending this brand of tv to anyone. The tv was turning it's self of and on in a type of bootloop. This tv was making an awful sound from it's speakers. The worst thing, it was making lights throughout my house flicker and flash even when it wasn't turned on. Horrible television.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi GeoffreyW,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this does not sound normal for one of our TVs. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
tv
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.unfortunately, i cant not recommend this tv, i bought it to upgrade from my 50ich, but the tv was smaller than my 50inch and its supposed to be 55inch, dont buy not worth the time.
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi gaberial,
Thank you for taking the time to provide your feedback. Per industry standards, TV screens are measured diagonally. This TV has a diagonal measurement of 55 inches, while the overall width of the TV is 48.7 inches. Hope this helps!
Thank you,
TCL Customer Support
- Cons mentioned:Reliability
Rated 1 out of 5 stars
Cheap product
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I didn't like this TV at all, it quit working after 6 days. So I returned to the store and bought a TV elsewhere.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi CPUman,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this does not sound normal for one of our TVs. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition. Given the opportunity, we could have looked into this for you and tried to help resolve the problems you were experiencing. We hope that you reconsider us in the future! We will continue to work hard to provide our customers with the best experience and support possible. Best of luck!
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
Not good as old one
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The graphics are not what I expected on ultra 4k...my old TLC TV actually looked better...the screen is dark even after changing the settings
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Keke,
Thank you for taking the time to provide your feedback. There are options available to adjust the settings to better fit your personal preference. You can access the Options menu on the TV by pressing the asterisk (*) button on your remote while watching content. Additionally, you can access expert picture settings by downloading the free Roku mobile app on a smartphone or tablet. The Roku mobile app works as a remote and allows you to access additional features like voice search, private listening, expert picture settings, and more. If you need any further assistance, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Enjoy!
Thank you,
Sara
TCL Customer Support
- Cons mentioned:Remote control
Rated 1 out of 5 stars
Remote no good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don’t like remote no numbers watching tv flip through 60 channels some time.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. Currently, our smart TVs do not support the direct input of channel numbers for OTA. However, if your TV is connected to the Internet, you can press the left arrow key to populate a channel guide and navigate channels this way. Additionally, you can enable "favorites" for over the air channels so that your most-watched channels will automatically appear towards the top. To enable favorites you would go to Home>Settings>TV inputs>Antenna TV>Favorite Channels>Enable. Hope this helps!
Thank you,
Sara
TCL Customer Support
- Cons mentioned:Reliability
Rated 1 out of 5 stars
Roku TV
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had to take it back after about two weeks. It just quit working.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Nana,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this does not sound normal for one of our TVs. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition. Given the opportunity, we could have looked into this for you and tried to help resolve the problems you were experiencing. We hope that you reconsider us in the future! We will continue to work hard to provide our customers with the best experience and support possible. Best of luck!
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
Subpar
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Picture is not the best. It probably should not be on the shelf at this time.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Mak211,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. There are options available to adjust the settings to better fit your personal preference. You can access the Options menu on the TV by pressing the asterisk (*) button on your remote while watching content. Additionally, you can access expert picture settings by downloading the free Roku mobile app on a smartphone or tablet. The Roku mobile app works as a remote and allows you to access additional features like voice search, private listening, expert picture settings, and more. Hope this helps & happy viewing!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Stay away from this television....
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this television 01/05/2022. One month later, either no sound or fades in and out. This has been a disappointment and I would not recommend it to anyone. You would at least expect it to last for a few months.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Jay1,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this does not sound normal for one of our TVs. Our TVs are carefully designed and engineered to give our customers years of entertainment. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Do not buy this brand!
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy this tv. Unfortunately I did before reading reviews and my tv is doing the same thing as other people mention reviews. I've only had it a few months and the color gets very dark and pixelated. So angry!
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Raeanne,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this does not sound normal for one of our TVs. Our TVs are carefully designed and engineered to give our customers years of entertainment. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
Pass this one by...
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wasn't very Happy w/ Picture .. ended up returning for the Toshiba
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi mimmagee,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. We hope that you reconsider us in the future! We will continue to work hard to provide our customers with the best experience and support possible. Best of luck!
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
Weak reception
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Could not get all our cable channels to program. Bad reception.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Mommamia,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble setting up your TV. We would love the opportunity to look into this for you to see if we can assist you. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Resolution went south
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Resolution went south after 20 days. And it is not the internet as my other 8 year old TCL TV still has a stellar resolution. I guess they were more concerned about quality back then. Don’t buy it !
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Foop,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this does not sound normal for one of our TVs. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Do not buy this!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a piece of junk. Ours turned off and on for about 2 hours then we gave up and returned it.
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi LRDavis,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this does not sound normal for one of our TVs. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition. Given the opportunity, we could have looked into this for you and tried to help resolve the problems you were experiencing. We hope that you reconsider us in the future! We will continue to work hard to provide our customers with the best experience and support possible. Best of luck!
Thank you,
Sara
TCL Customer Support