Customer Ratings & Reviews
- Model:
- 55S435
- |
- SKU:
- 6427942
Customer reviews
Rating 4.5 out of 5 stars with 1047 reviews
(1,047 customer reviews)Rating by feature
- Picture Quality4.6
Rating 4.6 out of 5 stars
- Sound Quality4.5
Rating 4.5 out of 5 stars
- Brightness4.6
Rating 4.6 out of 5 stars
Customers are saying
Customers commend the 55” Class 4 Series 4K UHD Smart Roku TV for its exceptional picture quality, easy setup, and affordable price. Many reviewers rave about the vibrant colors and sharp images, while others appreciate the user-friendly interface and extensive streaming options through Roku. However, some users have expressed concerns about the remote control's responsiveness, viewing angles, short lifespan, brightness levels, and occasional technical issues.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Brightness
Rated 1 out of 5 stars
Avoid TCL TV's At All Costs
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Take it from me, do not buy a TCL TV. I bought two of these TV's two years ago, and the backlight just went out with one of them. Apparently this is a huge issue with TCL, just Google "Roku TCL" and the first thing that pops up is "screen is black." TCL customer service offers zero support if you didn't buy an extended warranty. This is unheard of for a 2-yr old TV. Spend some extra money and buy a better television.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Darren,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this definitely does not sound normal for one of our TVs. Our TVs are carefully designed and engineered to give our customers years of entertainment. Our TVs do come with a 1-year parts and labor manufacturer's warranty for those rare times that defects occur. In cases like this, if you purchased an extended warranty, you may want to reach out to see if you can file a warranty claim through the extended warranty company. Furthermore, if you purchased using a credit card, some credit card companies also provide additional coverage. We will continue to make improvements to ensure our customers the best experience possible.
Thank you,
Sara
TCL Customer Support
Rated 5 out of 5 stars
MS
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I LIKE/LOVE IT ..............................................................................
I would recommend this to a friend- Cons mentioned:Reliability
Rated 1 out of 5 stars
Finally giving up on TCL
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I think I'm finally done with TCL, which also means moving past Roku, tho I do like the Roku platform. TCL's just up and die too quickly. I just had my second one of these die out of the blue. Like the last one, it's not power supply related ... the power supply is still doing its thing and the little light at the bottom of the TV frame is lit. But it doesn't respond to the remote. I've tried taking it off of power for 12 hours and then trying it again, but same result. TCL seems to me to be a very low-end brand and it shows. Too bad Roku isn't available from the more reputable brands as it used to be.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this does not sound normal for one of our TVs. Our TVs are carefully designed and engineered to give our customers years of entertainment. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 5 out of 5 stars
Roku TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Completely satisfied. Could not have asked for more.
I would recommend this to a friendRated 5 out of 5 stars
Great picture
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is our 2nd TCL Roku tv and we couldn't be more pleased.
I would recommend this to a friendRated 5 out of 5 stars
55" Smart Roku TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great Television. I love Roku TV's. I like all the extras
I would recommend this to a friendRated 5 out of 5 stars
TCL roku TV 55”
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love it never going back to cable best purchase ever !
I would recommend this to a friendRated 4 out of 5 stars
Only one thing wrong with it.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.If it had control buttons the TV would be perfect.
I would recommend this to a friendRated 4 out of 5 stars
Love TCL for the price
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I enjoy the TCL brand I've owned 3 different models
I would recommend this to a friend- Cons mentioned:Reliability
Rated 2 out of 5 stars
Broke after 2 years
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Well was a great tv for 2 years then suddenly wouldn’t turn on, the light on bottom comes on 0ff but no screen, I tried resetting several times tried remote trick pushing down power for 2 minutes, nothing.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Qshelly,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this definitely does not sound normal for one of our TVs. Our TVs are carefully designed and engineered to give our customers years of entertainment. Our TVs do come with a 1-year parts and labor manufacturer's warranty for those rare times that defects occur. In cases like this, if you purchased an extended warranty, you may want to reach out to see if you can file a warranty claim through the extended warranty company. Furthermore, if you purchased using a credit card, some credit card companies also provide additional coverage. We will continue to make improvements to ensure our customers the best experience possible.
Thank you,
Sara
TCL Customer Support
- Cons mentioned:Reliability
Rated 1 out of 5 stars
Spend the extra 50 and get name brand
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Loved this television when I first got it. Two years later, I went to turn it on one day and complete black screen. Sound worked and everything else. Reached out to TCL. They said warranty only covers one year. I have vizio and samsung tvs in our home that are 10+ years old. Do not buy this brand.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi DJP85,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this definitely does not sound normal for one of our TVs. Our TVs are carefully designed and engineered to give our customers years of entertainment. Our TVs do come with a 1-year parts and labor manufacturer's warranty for those rare times that defects occur. In cases like this, if you purchased an extended warranty, you may want to reach out to see if you can file a warranty claim through the extended warranty company. Furthermore, if you purchased using a credit card, some credit card companies also provide additional coverage. We will continue to make improvements to ensure our customers the best experience possible.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
TCL MANAGEMENT/ PRODUCTS TERRIBLE!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The 55in Tcl is the worst investment i’ve ever made. I purchased this television 3 weeks ago and suddenly the screen has gone black , i tried all the troubleshooting tricks but no luck. Im at a loss because TCL will not contact me to exchange my faulty product . This particular tv has over 300 negative reviews all screaming the same song .. which is.. “ THE TV WENT BLACK & JUST STOPPED WORKING PROPERLY “!!! TCL YOU’VE HAD NUMEROUS COMPLAINTS ABOUT THIS PRODUCT BUT YOU REFUSE TO ACKNOWLEDGE FAILURE & ACCOUNTABILITY. The store has cleary stated i must contact TCL because I threw away the box & no reciept but thats just a manager going by protocol which bugs me but it’s understandable. TCL HAS A SERIAL NUMBER ON THIS PARTICULAR PRODUCT WHICH SHOWS DATE OF ORGIN AND EXACTLY WHEN & WHERE IT WAS INVENTORIED & PURCHASED, so i guess i loss my tv , my monies.. BUT I DID NOT LOSE MY MIND .. Im never ever buying a TCL product again, neither should you guys . Their lack of professionalism is very troubling its PARAMOUNT THAT THE PRODUCTS YOU SELL US .. YOU STAND BEHIND.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this does not sound normal for one of our TVs. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
- Cons mentioned:Brightness
Rated 1 out of 5 stars
LED Backlights go out after 18 months
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.When you get this product right away go to system and put brightness to Normal. Because there is a common problem with these. If you hear sound but the screen is black your LED back lights are out. You can replace them yourself but you have to be careful. I actually have a three TCLs and wont buy them again. Oh and TCL expert no canned reply please... You don't seem to help much at all.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Travy,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this definitely does not sound normal for one of our TVs. Our TVs are carefully designed and engineered to give our customers years of entertainment. Our TVs do come with a 1-year parts and labor manufacturer's warranty for those rare times that defects occur. In cases like this, if you purchased an extended warranty, you may want to reach out to see if you can file a warranty claim through the extended warranty company. Furthermore, if you purchased using a credit card, some credit card companies also provide additional coverage. We will continue to make improvements to ensure our customers the best experience possible.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
TV turns ON, but there is No Video Problems
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Do yourself a favor and do NOT purchase this tv if you value your money. I bought this TV sometime in late 2019 and the TV video died on me as I changed from Netflix to Prime Video. It's a known problem as you can do a simple search for "TCL TV black screen with sound" and you will hear loads of results of the same problem. Even the TCL website has a troubleshooting page on this problem. It will telly ou to check if the status LED light is on in front of your TV which is obviously YES. Verify cable connections again is obvious. Then you can restart the TV and Factory reset which does not work at all. Lastly you have to contact support and if you're out of warranty, you are out of luck and stuck with a big useless TV that you have to pay to recycle.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello SonnySmooth,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
TCL Social Support
- Pros mentioned:Picture quality
Rated 1 out of 5 stars
Two Years and KAPUT!!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Maybe I'm naive to expect a tv to last more than two years, but that's all I got out of this TCL-55. It did work beautifully for those two years, but now a vertical shadow about 12" wide fills the center of the screen. Built-in obselescence is our creed.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this definitely does not sound normal for one of our TVs. Our TVs are carefully designed and engineered to give our customers years of entertainment. Our TVs do come with a 1-year parts and labor manufacturer's warranty for those rare times that defects occur. In cases like this, if you purchased an extended warranty, you may want to reach out to see if you can file a warranty claim through the extended warranty company. Furthermore, if you purchased using a credit card, some credit card companies also provide additional coverage. We will continue to make improvements to ensure our customers the best experience possible.
Thank you,
Sara
TCL Customer Support
- Cons mentioned:Reliability
Rated 1 out of 5 stars
Exceptionally bad shelf life
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought 4 of these tvs in April 2019 to use in my business. As last week (March 2022) THREE of them have died. Three of Four TVS die after less than 3 years. Completely unacceptable, don't waste your money.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this definitely does not sound normal for one of our TVs. Our TVs are carefully designed and engineered to give our customers years of entertainment. Our TVs do come with a 1-year parts and labor manufacturer's warranty for those rare times that defects occur. In cases like this, if you purchased an extended warranty, you may want to reach out to see if you can file a warranty claim through the extended warranty company. Furthermore, if you purchased using a credit card, some credit card companies also provide additional coverage. We will continue to make improvements to ensure our customers the best experience possible.
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
Not worth it
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought two TCL tv's. It's only been a yr & the tv is already messing up. It freezes, the remote loses its connection & even the app has a problem connecting to the tv. I can see this tv going out pretty soon, I should've spent a few more hundreds on a better tv.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We're truly sorry to hear that you seem to be having some trouble with your TV. Our TVs are designed to give our customers years of entertainment and enjoyment. While our TVs do come with a 1-year parts and labor manufacturer's warranty, we can still walk you through some troubleshooting steps that may help you. If you still have the TV, we would be more than happy to try to help. In order for us to better assist you, please reach out to us at tclsocial@tcl.com with your contact information and description of what you are experiencing, and someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Good tv but not meant to last . Shame .
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Loved the TV . Purchased it in October 2018. It lasted over two years without an issue and was great , then one day I woke up and the TV turned on but had a black screen . Upon further research this is a very common issue with TCL TVs . The LED backlights on them go bad. You can see evidence of this on BBB website . So beware . The TV is great for the price but there’s a strong chance it’ll last only 1–3 years before having these display issues .
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi David,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this definitely does not sound normal for one of our TVs. Our TVs are carefully designed and engineered to give our customers years of entertainment. Our TVs do come with a 1-year parts and labor manufacturer's warranty for those rare times that defects occur. In cases like this, if you purchased an extended warranty, you may want to reach out to see if you can file a warranty claim through the extended warranty company. Furthermore, if you purchased using a credit card, some credit card companies also provide additional coverage. We will continue to make improvements to ensure our customers the best experience possible.
Thank you,
Sara
TCL Customer Support
- Cons mentioned:Brightness
Rated 1 out of 5 stars
Avoid TCL!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The backlight burned out in my 55" Roku TV in less than 2 years. Low quality products and bad customer service.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi ManDiego,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this definitely does not sound normal for one of our TVs. Our TVs are carefully designed and engineered to give our customers years of entertainment. Our TVs do come with a 1-year parts and labor manufacturer's warranty for those rare times that defects occur. In cases like this, if you purchased an extended warranty, you may want to reach out to see if you can file a warranty claim through the extended warranty company. Furthermore, if you purchased using a credit card, some credit card companies also provide additional coverage. We will continue to make improvements to ensure our customers the best experience possible.
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
Not worth the money.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It started out okay, but this TV struggles tremendously with simple things like playing Netflix with a 1 GB hardwired connection.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello TheJoeGreene,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
TCL Social Support