Customer Ratings & Reviews
- Model:
- 55S435
- |
- SKU:
- 6427942
Customer reviews
Rating 4.5 out of 5 stars with 1047 reviews
(1,047 customer reviews)Rating by feature
- Picture Quality4.6
Rating 4.6 out of 5 stars
- Sound Quality4.5
Rating 4.5 out of 5 stars
- Brightness4.6
Rating 4.6 out of 5 stars
Customers are saying
Customers commend the 55” Class 4 Series 4K UHD Smart Roku TV for its exceptional picture quality, easy setup, and affordable price. Many reviewers rave about the vibrant colors and sharp images, while others appreciate the user-friendly interface and extensive streaming options through Roku. However, some users have expressed concerns about the remote control's responsiveness, viewing angles, short lifespan, brightness levels, and occasional technical issues.
This summary was generated by AI based on customer reviews.
Rated 2 out of 5 stars
Longevity
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It was a good TV. It only lasted 2 years, pretty dissapointed.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Gray,
Thank you for taking the time to provide your feedback. We're truly sorry to hear that you seem to be having some trouble with your TV. Our TVs are designed to give our customers years of entertainment and enjoyment. While our TVs do come with a 1-year parts and labor manufacturer's warranty, we can still walk you through some troubleshooting steps that may help you. If you still have the TV, we would be more than happy to try to assist you. In order for us to better assist you, please reach out to us at [email protected] with your contact information and description of what you are experiencing, and someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Lasted less than 2 years
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.A big piece of junk. Had this TV for less than two years. One day while watching TV, it power cycled and is forever stuck on loading screen TCL support said it was beyond their help and I would need to get it professionally repaired. Will NEVER buy another TCL!!!!
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi hawkeyeWP,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this definitely does not sound normal for one of our TVs. Our TVs are carefully designed and engineered to give our customers years of entertainment. Our TVs do come with a 1-year parts and labor manufacturer's warranty for those rare times that defects occur. In cases like this, if you purchased an extended warranty, you may want to reach out to see if you can file a warranty claim through the extended warranty company. Furthermore, if you purchased using a credit card, some credit card companies also provide additional coverage. We will continue to make improvements to ensure our customers the best experience possible.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Worst TV ever made
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely trash! If you want to waste your money on a paper weight go ahead and buy this piece of garbage! Literally lasted 3 months then stopped working. Piece of garbage and waste of money. DO NOT BUY!!!!!!!!!!
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Cheap
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My TCL TV last 1 1/2 years before the remote sensor stoped working. The company was not willing to do anything for me. The TV had issues from the beginning and is a cheap product and the customer service is poor as well. I will never purchase a TCL product again.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this definitely does not sound normal for one of our TVs. Our TVs are carefully designed and engineered to give our customers years of entertainment. Our TVs do come with a 1-year parts and labor manufacturer's warranty for those rare times that defects occur. In cases like this, if you purchased an extended warranty, you may want to reach out to see if you can file a warranty claim through the extended warranty company. Furthermore, if you purchased using a credit card, some credit card companies also provide additional coverage. We will continue to make improvements to ensure our customers the best experience possible.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Avoid this brand!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy this brand. My tv is not 4 years old and the lcd has gone out.
No, I would not recommend this to a friendRated 1 out of 5 stars
Screen died
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Screen died. TV will turn on, but display stays black.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Jesbro,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Run away
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.TV stopped working as soon as the warranty stopped.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Kenz,
Thank you for taking the time to provide your feedback. We're truly sorry to hear that you seem to be having some trouble with your TV. Our TVs are designed to give our customers years of entertainment and enjoyment. While our TVs do come with a 1-year parts and labor manufacturer's warranty, we can still walk you through some troubleshooting steps that may help you. If you still have the TV, we would be more than happy to try to assist you. In order for us to better assist you, please reach out to us at [email protected] with your contact information and description of what you are experiencing, and someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support