Customer Ratings & Reviews
- Model:
- 55S434
- |
- SKU:
- 6422762
Customer reviews
Rating 4.4 out of 5 stars with 3586 reviews
(3,586 customer reviews)Rating by feature
- Picture Quality4.4
Rating 4.4 out of 5 stars
- Sound Quality4.2
Rating 4.2 out of 5 stars
- Brightness4.4
Rating 4.4 out of 5 stars
Customers are saying
Customers recognize the 55" Class 4 Series LED 4K UHD Smart Android TV for its budget-friendly price point and exceptional picture quality. Many users appreciate the ease of setting up the TV. However, some users have concerns about the remote control's functionality, the TV's brightness levels, and the sound quality.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Android tv
Rated 2 out of 5 stars
Its nice
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.You cant access directv stream or internet. Its a great tv but i bought it for these 2 reasons and it doesn't do either.
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi Nicole22,
Thank you for taking the time to provide your feedback. While we can not recommend a specific web browser, there are various web browsers that can be downloaded through the Play Store. We are always looking for ways to improve, and your feedback is greatly appreciated! We will continue to make improvements to ensure our customers the best experience possible. If you need any further assistance, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
Picture quality is horrible
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We got the Android version of this TV. The features were great. My wife used her Samsung galaxy and was able to link Google to it and all of the streaming apps linked right to the tv already signed in. Perfect setup. But, once we got it set up and went to actually watch something, the picture quality was absolutely horrible. We messed with the settings for almost an hour trying to see if we could get it watchable. But it never got there. Returned it the next day and exchanged for another TV. (the tcl qled which is amazing!)
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Dennis,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this does not sound normal for one of our TVs. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition. We're glad to see that you were able to get a replacement that worked better for you. If you need any further assistance, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
Stl shopper
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Greet tv just not what I wanted, I have the spectrum streaming tv and I thought I would be able to get the app on it in the tv however I found that it would require a Roku device.
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi Stlreviewer,
Thank you for taking the time to provide your feedback. The Spectrum TV app is not currently an available streaming app on this TV. We are always looking for ways to improve, and your feedback is greatly appreciated! We will continue to make improvements to ensure our customers the best experience possible.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Roku fail
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Don’t buy TCL Roku. 1 year in all you get is roku reboots. Right in middle of shows takes 10 min. Happens every day. I like roku but getting it integrated in tv was a mistake.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We're truly sorry to hear that you seem to be having some trouble with your TV. Our TVs are designed to give our customers years of entertainment and enjoyment. While our TVs do come with a 1-year parts and labor manufacturer's warranty, we can still walk you through some troubleshooting steps that may help you. If you still have the TV, we would be more than happy to try to assist you. In order for us to better assist you, please reach out to us at [email protected] with your contact information and description of what you are experiencing, and someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Died after only being turned on once
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this a day ago, set it up last night and worked fine then, the only issue was that it was hard to get the controller to register with the TV. Turned it off last night and hasn't been on since. But tonight when I went to turn it on not but a few minutes ago the light came on at the bottom, but the screen stayed black. Would not turn off so had to unplug it to try to do a factory reset, but now the TV won't even turn on. I only got to see it on once and didn't even get to watch anything :( I love the android OS on it, though, and was really excited for it.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi CBVol,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this definitely does not sound normal for one of our TVs. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at [email protected] with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
Having issues after 2 months
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Using it in my bedroom. The TV gets very slow after couple of months. At times, the contrast gets weird and messes up the experience. Don’t buy it for living room.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Sketchy,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
Ok picture.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This TV offers an ok display, but picture is not as clear as you watch from an angle. We have had to also reset the tv a couple of times as the steaming services freeze.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Rugbyguy,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV freezing. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
Android Apps Dont Work
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We ended up returning this item. The apps on the TV lagged BAD (Hulu, ESPN, and HBOMAX were unwatchable). We first checked if it was a wifi problem so we hard wired the TV. The apps still lagged! We then hooked up our extra 4k chromecast via the HDMI and everything worked fine. It seems like they still need to work out the kinks with the software on this TV. 2 stars for the price we got it for but nothing else.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Chris,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this definitely does not sound normal for one of our TVs. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition. Given the opportunity, we could have looked into this for you and tried to help resolve the problems you were experiencing. We hope that you reconsider us in the future! We will continue to work hard to provide our customers with the best experience and support possible. Best of luck!
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
The Right Price for my child!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Right Price for my Kid! This picture is okay and good enough for my 16 year old child. The sound is okay as well. I will recommend this TV to a friend or family member.
I would recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your TV thus far! If you ever need any assistance, please reach out to us at [email protected] with your contact information and a description of what you need help with. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
55" TCL Android - need to add more instructions!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Although I certainly enjoy this tv, as I'm learning about it, my complaint is with the fact that it came with very few instructions. Only how to set it up, not how to actually use it! An android isnt a regular tv and for many of us we have no clue as to exactly how to utilize it, nor does it give you instructions online. I think the manufacturer should have included more information or minimally a link to a site online with it. I even searched on the TCL website, nothing there to help us either!
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi Linda,
Thank you for taking the time to provide your feedback. We have taken note and will forward this information on to the appropriate team members. We are always looking for ways to improve, and your feedback is greatly appreciated! We will continue to make improvements to ensure our customers the best experience possible. Happy viewing!
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
Nothing too crazy, but pleasant
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV seems to have a mind of its own occasionally. But overall a much needed upgrade from my previous system ..
No, I would not recommend this to a friendRated 2 out of 5 stars
Light bleed around frame
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Have a Roku version of this TV that is awesome, couldn't resist the low price. Android TV is a bit more annoying than the roku version. Biggest problem though, there is a big light bleed middle top of the TV. Super bright spot right around the frame. My other TCL tv didn't have that. Not sure if it is just a problem with this model, or just my tv. Debating returning it and grabbing another or not.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi DMAD,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. We would be more than happy to look into this and evaluate what you are seeing. In order for us to assist we first need to gather more information. Please reach out to us at [email protected] with your contact information and reference this review, and someone will get back to you as soon as possible.
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
Kiddy TV
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Mostly worthless as a UHD TV but works well in 1080 and standard 4k. Bought it for kids to watch cartoons and suck on so at the sale price I purchased it, good enough!
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi Jayro,
Thank you for taking the time to provide your feedback. We have taken note and will forward this information on to the appropriate team members. We are always looking for ways to improve, and your feedback is greatly appreciated! We will continue to make improvements to ensure our customers the best experience possible. Happy viewing!
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
Good price bad quality
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great price of $200, but picture quality is really bad. I guess you get what you pay for, but don’t expect this tv to be better than any standard 1080p because it’s not
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Gabin,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. We would be more than happy to look into this and evaluate what you are seeing. In order for us to assist we first need to gather more information. Please reach out to us at [email protected] with your contact information and reference this review, and someone will get back to you as soon as possible.
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
RETURNED
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I RETURNED THIS TCL ANDROID TV AND BOUGHT THE TCL ROKU 55" TV... I DID NOT LIKE THE ANDROID PLATFORM AS I AM VERY USED TO HAVING ROKU'S ON ALL MY TVS
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Robert,
Thank you for taking the time to provide your feedback. Thank you for taking the time to provide your feedback. We have taken note and will forward this information on to the appropriate team members. We are always looking for ways to improve, and your feedback is greatly appreciated! We will continue to make improvements to ensure our customers the best experience possible. If you need any further assistance, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
Good low cost tv
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ok picture. Nothing spectacular. If you want a cheap 4k tv for a bedroom or garage then go for it.
I would recommend this to a friendRated 3 out of 5 stars
Fair deal.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fair deal. So far so good. Just wish it wasn’t an Android system inside. Big tech taking over. Would not recommend any politically motivated software companies.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Traveler,
Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your TV thus far! We are always looking for ways to improve, and your feedback is greatly appreciated! We will continue to make improvements to ensure our customers the best experience possible. Happy viewing!
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
Tv is Ok
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Product was Ok. I didn’t have access to some preferred apps. Overall, great TV and easy access to apps but I ended up returning for a Samsung Smart Tv.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Josh,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. We hope that you reconsider us in the future! We will continue to work hard to provide our customers with the best experience and support possible. Best of luck!
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
Roku or AindroidTV?
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.AndroidTV is just not as well designed as the Roku OS I find on most smart TVs including from TCL. The most disappointing part of AndroidTV is no private listening app as the lag from Bluetooth is much higher than on a phone or laptop, even with a low latency model of headphones. The system settings and panel settings aren’t as controllable or changeable as a roku based TV of the same model. Somehow the speakers are worse compared to the same model with Roku OS
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Kevin,
Thank you for taking the time to provide your feedback. We have taken note and will forward this information on to the appropriate team members. We are always looking for ways to improve, and your feedback is greatly appreciated! We will continue to make improvements to ensure our customers the best experience possible. If you ever need any assistance, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
Good but not best
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Expected a better from an Android TV and this didn’t satisfy. The software hangs out sometimes. Maybe it’s because of TCL.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi veen,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support