Customer Ratings & Reviews
- Model:
- 55S434
- |
- SKU:
- 6422762
Customer reviews
Rating 4.4 out of 5 stars with 3586 reviews
(3,586 customer reviews)Rating by feature
- Picture Quality4.4
Rating 4.4 out of 5 stars
- Sound Quality4.2
Rating 4.2 out of 5 stars
- Brightness4.4
Rating 4.4 out of 5 stars
Customers are saying
Customers recognize the 55" Class 4 Series LED 4K UHD Smart Android TV for its budget-friendly price point and exceptional picture quality. Many users appreciate the ease of setting up the TV. However, some users have concerns about the remote control's functionality, the TV's brightness levels, and the sound quality.
This summary was generated by AI based on customer reviews.
Rated 1 out of 5 stars
TCL
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We returned after one day because of the sound and poor picture quality
No, I would not recommend this to a friendRated 3 out of 5 stars
Not what I expected
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I thought I had order for a new TV! I realized it had an old user manual. I also highly doubt my remote was new.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Denis,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience. If you need any further assistance with the TV itself, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
Decent 2nd TV. Slow menu
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s a decent tv for the price. The menu is really slow. Sound is hollow. It gets the job done as a 2nd tv but I wouldn’t want this to be my primary tv.
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi Reviewmonkey,
Thank you for taking the time to provide your feedback. We hope that you are enjoying your TV thus far! If you ever need any assistance, please reach out to us at [email protected] with your contact information and a description of what you need help with. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
Not so good picture quality
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.For the price I paid it’s alright. The picture quality is not very good. If u really want a good picture quality u should stay away from this brand.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Randy,
Thank you for taking the time to provide your feedback. We are always looking for ways to improve, and your feedback is greatly appreciated! We will continue to make improvements to ensure our customers the best experience possible. Happy viewing!
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
Horrible TV Set
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Honestly I don't know how some people are buying these TVs and thinking that they are good TVs from my experience they're not even ok. The unit I bought seemed like it had trouble switching between HDR and SDR content, there was severe motion blur behind anything moving that almost made me sick, and after only having a week it starting having strange flickering and flashing. Returned it and replaced with a Vizio and haven't had any issues with the Vizio TV.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Diablo,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. Given the opportunity, we could have looked into this for you and tried to help resolve the problems you were experiencing. We hope that you reconsider us in the future! We will continue to work hard to provide our customers with the best experience and support possible. Best of luck!
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
Doesn’t like to stay connected to WiFi
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good deal most of the time, however it sometimes doesn’t connect to my network and I have to reset it from the factory settings
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Shanito,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV connecting to the Internet. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
Bad Choise
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.really not what I expected from buying the image is not very good after a couple of days of use I think the HDMI inputs are very uncomfortable for use
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. We would love the opportunity to look into this for you to see if we can assist you. Please reach out to us at [email protected] with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Will Not Load 4K- Have Tried EVERYTHING!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This tv had so many good reviews so I was so hype about getting this for myself on BF. I got it all set up, hooked up to my super fast wifi, and the darn thing WILL NOT load 4K videos, especially on YouTube. I tried everything from clearing data, clearing cache, system reboot, uninstalling YouTube (which it won’t let you by the way it will only let you uninstall the latest update, which I tried also)... and nothing works! It will play maybe 10 seconds of a 4K video and then buffer for like an hour and still not play the video! I’m so frustrated. I went on Google, Reddit, YouTube… Anywhere on the Internet and tried every single option that was given to me and nothing. NOTHING. In fact, I think it got slower after I rebooted the system. I tried to reach out to Best Buy’s support and I was waiting for like 50 minutes and then they send it’ll be about another 25 minutes so I gave up and TCLs support is no better. So I guess I’ll return it but I can’t afford these regular priced 4K TVs so... no new tv for me I guess. Sad.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Carly,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at [email protected] with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
TV Delivery/Pick Up
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Delivery was good but did not take my old tv manager at the store said would make arrangement to have the old tv picked up this has not happened.
I would recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We're sorry to hear about your experience with the retailer. If you need any help with the TV itself, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
It's cheap
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.In every sense, this is a cheap TV. I bought it for $195 and that's an incredible price for a 55" tv. However, the fun stops there. The screen quality is definitely lacking. I have another 55" TCL I bought last year (Roku os) and side by side, you can definitely tell the screen quality is inferior in this model. Also, side viewing angle seems poor on this TV as a comparison. I am keeping it because it's so cheap, but it really is a cheap product.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Speedysql,
We're sorry to hear that you were not satisfied with your TV and that you were not able to see the same great picture quality a majority of our customers are seeing. We would be more than happy to look into this and evaluate what you are seeing. In order for us to assist we first need to gather more information. Please reach out to us at [email protected] with your contact information and a description of what you are experiencing, and someone will get back to you as soon as possible.
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
TCL 55 4 series
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Decent picture but some delay when loading apps even when connected to Ethernet. For the price worth the value. Get what you pay for.
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi DJV1337,
Thank you for taking the time to provide your feedback. We hope that you are enjoying your TV thus far! If you ever need any assistance, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
Help me fix auto brightness tcl!!!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Can't seem to fix this auto brightness thing that never goes away. Other than that solid purchase
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi Ulisses,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at [email protected] with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
disappointed in NY
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It seems to be the most basic model. I was looking for more in terms of features. The reviews I looked up were for higher numbered series.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi savyshopper,
Thank you for taking the time to provide your feedback. We have taken note and will forward this information on to the appropriate team members. We are always looking for ways to improve, and your feedback is greatly appreciated! We will continue to make improvements to ensure our customers the best experience possible. Happy viewing!
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
Issues wit the color
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Having issues with the color. Screen is dark even though the brightness is all the way up. We have a service order in with the geek squad.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Clos18,
We're truly sorry to hear about your experience as this is definitely not normal for one of our TVs. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition. We're glad to see that Geek Squad is already in the process of helping you. If you need any further assistance, please reach out to us at [email protected] with your contact information and a description of what you need help with. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
No mute option
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Always not responding when using the remote and sound quality should be improved. No mute option
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi srin,
Thank you for taking the time to provide your feedback. We have taken note and will forward this information on to the appropriate team members. We are always looking for ways to improve, and your feedback is greatly appreciated! We will continue to make improvements to ensure our customers the best experience possible. If you need any further assistance, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
Good for Price but don't expect much.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good TV. Sports drag a bit on it. Software is a little clunky, but it's good for the price. Any CBS app WILL crash on you. So screw CBS.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Mongo,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at [email protected] with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
Okay tv
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I like this TV and this the quality is okay due to it keeps going dark and back to bright I tried fixing the setting but still the same.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Spiderman Fan,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at [email protected] with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
Not bad , not good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The picture quality is regular , the way that it shows the list of the local channels are very ordinary in comparison to other TVs
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Anze,
Thank you for taking the time to provide your feedback. We hope that you are enjoying your TV thus far! If you ever need any assistance, please reach out to us at [email protected] with your contact information and a description of what you need help with. Enjoy!
Thank you,
Sara
TCL Customer Support
- Cons mentioned:Performance
Rated 1 out of 5 stars
You get what you pay for...
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does not perform well with PS5, viewing sporting, or action movies. - HDMI ports randomly stop working. - Customer service is hit or miss, it's never the TV's fault. You're better off paying a higher end model. My 2015 Insignia performs better than this TV. Giving this to my niece, moving back to my Insignia. Don't waste your money.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi ProGamer32,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. We would be more than happy to look into this and evaluate what you are seeing. In order for us to assist we first need to gather more information. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you are experiencing, and someone will get back to you as soon as possible.
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
Bridgette
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not roku ready as advertised. Problem setting up. Not as easy as roku ready. Doesn't support windowsShould have stuck to hisense tv
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Bridgette,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble setting up your TV. We would love the opportunity to look into this for you to see if we can assist you. Please reach out to us at [email protected] with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support