Customer Ratings & Reviews
- Model:
- 55S434
- |
- SKU:
- 6422762
Customer reviews
Rating 4.4 out of 5 stars with 3586 reviews
(3,586 customer reviews)Rating by feature
- Picture Quality4.4
Rating 4.4 out of 5 stars
- Sound Quality4.2
Rating 4.2 out of 5 stars
- Brightness4.4
Rating 4.4 out of 5 stars
Customers are saying
Customers recognize the 55" Class 4 Series LED 4K UHD Smart Android TV for its budget-friendly price point and exceptional picture quality. Many users appreciate the ease of setting up the TV. However, some users have concerns about the remote control's functionality, the TV's brightness levels, and the sound quality.
This summary was generated by AI based on customer reviews.
Rated 3 out of 5 stars
Good on a sale otherwise mediocre quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not the best quality but for 200 bucks not bad especially with google tv. Let's hope I don't get hacked.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi LosDeff,
Thank you for taking the time to provide your feedback. We have taken note and will forward this information on to the appropriate team members. We are always looking for ways to improve, and your feedback is greatly appreciated! We will continue to make improvements to ensure our customers the best experience possible. If you ever need any assistance, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
TLC 55"
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great deal for less than $200. I gave it only 3 stars because the picture wasn't quite what I expected.
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi Jenn,
Thank you for taking the time to provide your feedback. We hope that you are enjoying your TV thus far! If you ever need any assistance, please reach out to us at [email protected] with your contact information and a description of what you need help with. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
Not terrible
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not a bad tv lots, lots included. Heard that it has bugs in software that manufacturer can backdoor in?
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi Jonk,
TCL was recently notified by an independent security researcher of two vulnerabilities in Android TV models. Once TCL received notification, the company quickly took steps to investigate, thoroughly test, develop patches, and implement a plan to send updates to resolve the matter. Updating devices and applications to enhance security is a regular occurrence in the technology industry, and these updates are currently being distributed to all affected Android TV models.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Do not trust reviews
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Buyer beware ! These tvs have about a 2 year shelf life before having black screen issues. You can research this yourself and see that this very common issue occurs in the 18-24 month range of ownership. TCL will NOT issue you any refunds at all and do not stand behind their products longevity. Even though CNET and other rate this product highly out of the box you will be truly disappointed in the long term performance and TCL customer service. My father purchased his 65" 4-series on black friday in 2018 and the TV "died" in 2020. Very disappointed customer
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi StackB,
We're truly sorry to hear about your experience and that you seem to be experiencing some trouble with your TV. This particular TV was launched less than 1 year ago, so it is difficult to decipher what TV you may have. Our TVs are designed to give our customers years of entertainment and enjoyment. While our TVs do come with a 1-year parts and labor manufacturer's warranty, we can still walk you through some additional troubleshooting steps that may help you. If you still have the TV, we would be more than happy to try to assist you further. In order for us to better assist you, please reach out to us at [email protected] with your contact information and a description of what you are experiencing, and someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
Affordable 4k tv
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Average tv good for the price. Had to mess around with the settings to optimize picture quality.
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi Qqlin,
Thank you for taking the time to provide your feedback. We hope that you are enjoying your TV thus far! If you ever need any assistance, please reach out to us at [email protected] with your contact information and a description of what you need help with. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
Average
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After figuring how to set it up it's all good. Nothing special compared to any other smart tv
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi Busymom,
Thank you for taking the time to provide your feedback. We hope that you are enjoying your TV thus far! If you ever need any assistance, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
Nice product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good for occasional use .takes time to load the content but overall worth $200 price
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi Irfan,
Thank you for taking the time to provide your feedback. We hope that you are enjoying your TV thus far! If you ever need any assistance, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
Get what you pay for
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Dims and brights in a dark room. Needs a room with little reflection or at least low light.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Delconian,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. This TV typically produces a good picture. If you need any assistance, please reach out to us at [email protected] with your contact information and a description of what you need help with. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
No ROKU
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Is just ok.... the Android system is slow and doesn’t work all apps. Had to buy a ROKU for it
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Ralphie,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at [email protected] with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
Meh
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just your basic run of the mill TV. Wouldnt recommend for gaming. Not a bright picture.
I would recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. We are always looking for ways to improve, and your feedback is greatly appreciated! We will continue to make improvements to ensure our customers the best experience possible. Happy viewing!
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
TCL - 55" Smart TV
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.good sale price purchased however picture quality of not as good as I expected
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi Logi,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. We are always looking for ways to improve, and your feedback is greatly appreciated! We will continue to make improvements to ensure our customers the best experience possible. If you need any further assistance, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
TCL - 55" Class 4 Series LED 4K UHD Smart Android
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This Tv has a good picture- but it blinks? Like the backlight is acting up already
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Jules,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at [email protected] with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
Okay TV
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Decent enough TV. Pic quality is okay. Guess you get what you pay for
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi KxngMeechie,
Thank you for taking the time to provide your feedback. We hope that you are enjoying your TV thus far! If you ever need any assistance, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Skip this TV and go for another brand
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is my first time owning an TCL Android TV and I am disappointed with the quality. The react time from pressing a button to a change actually taking place on the tv can sometimes take 10+ seconds up to the point of several minutes at times. It takes me several minutes to start a show on Netflix or Hulu just from starting up the TV. In addition to that, it never records the actual spot where I left off watching a show. I don’t have any additional apps installed on the TV besides the ones that already came with it so I know the issue is not regarding the amount of apps slowing down the TV. I previously owned a TCL and the led strip lights inside of the TV stopped working just one month past warranty expired (owned for a total of 2 years). I am not sure if this is a TCL issue or just my luck, but I am definitely more unhappy with this purchase than I am with my previous TCL.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Ivana,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at [email protected] with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
Hope this helps
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Picture quality isn’t that great but it a great bedroom tv 4 the price
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi Cece,
Thank you for taking the time to provide your feedback. We hope that you are enjoying your TV thus
far! If you ever need any assistance, please reach out to us at tclsocial@tcl.com with your contact
information and a description of what you need help with. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
Review
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not very clear from the side Can't get the sound to work on my comcast remote
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We have taken note and will forward this information on to the appropriate team members. We are always looking for ways to improve, and your feedback is greatly appreciated! We will continue to make improvements to ensure our customers the best experience possible. If you need any assistance, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
Loved it until it didn't work
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I loved this tv. I bought it for my family for our Christmas present. However, now, the HDMI inputs have gone out. All 3 of them. I have to now return this tv. I sure am glad I got the extra time to return it because it was purchased in November and it is now March. 3 and a half months. Very disappointed.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
Tv
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It takes a bit to start showing the TV options. But so far its still working.
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi Jode,
Thank you for taking the time to provide your feedback. We hope that you are enjoying your TV thus far! If you ever need any assistance, please reach out to us at [email protected] with your contact information and a description of what you need help with. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
Waste of Money
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This TV was a big mistake. The apps stop working all the time and I have to reset it to factory settings (probably about once a month on average). This deletes all the apps I've downloaded and removes all saved usernames/passwords. Don't buy this TV. The low price isn't worth it. I learned my lesson.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this does not sound normal for one of our TVs. Our TVs are carefully designed and engineered to give our customers years of entertainment. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
- Cons mentioned:Performance
Rated 1 out of 5 stars
Waste of Time and Money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Stopped working after a couple of hours. The screen flickered orange then it shut down and wouldn’t turn back on. I’m not sure if we just got a defective one or not because they didn’t have any more in stock for an exchange.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Msgraham,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this does not sound normal for one of our TVs. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support